OurCuffs Bewertungen 77

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

This is fraud. I ordered and paid received an order number and this was many months ago now. Every email has bounced back and gone unanswered I am unimpressed as this is entirely the kind of fraud... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Granted that during the holidays there was delayed service, the products are worth it. I enjoy having a special piece of jewelry made just for me. I have bought multiple pieces and love each and ever... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This is my 3rd order and I couldn't be happier with their customer support. I told the support agent Selena, how my anniversary was coming up and wasn't sure if my order would arrive in time since i o... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I ordered a package 2 weeks ago and paid for priority shipping. I live in Ohio, the package ended up somewhere in New Hampshire. Ive contacted them, sent them all the screenshots of the tracking numbe... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juweliergeschäft

Vom Unternehmen geschrieben

OurCuffs was started to empower men and women across the world through meaningful custom jewelry. Each piece is custom made for that individual -- whether that's the coordinates of a special place, the initials of a loved one, or a daily motivational mantra.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

77 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

Solid product that arrived on time

Solid product that arrived on time. Presented in a gift box and protective bag that makes gifting easy and simple. Custom order of specific coordinates came out perfectly. Glad to have found this company.

28. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

paid extra for shipping still havent…

paid extra for shipping still havent receive pkg. no customer service

11. Jänner 2021
Bewertung ohne vorherige Einladung
OurCuffs-Logo

Antwort von OurCuffs

Hello Ms. Compton,
Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re very sorry that you didn’t get your order. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at mckenzie@ourcuffs.com your order number I would love to help resolve this issue.

-McKenzie

Bewertet mit 1 von 5 Sternen

Con artists

Not happy with the company at all. Ordered a bracelet for my partner for our 1 year anniversary (Jan 22nd) back in November. Right away I noticed that paypal used my old address as my shipping address. I noticed this and emailed the company right away (same day as my order), to which I received a reply from their resident customer service email named "Selena" who assured me that my address had been updated.
Well a month passes and I still have not received the bracelet, I email "Selena" again and am told that the address had not been changed in time. So I tracked the package and sure enough, it had been delivered to the wrong address, but it took a month to arrive, so why didn't it get changed when I was told it was changed?? I was basically told "too bad, so sorry" and have stopped receiving replys from the company.

**Update**
As you can see from the company's reply below, they asked that I email them (provided an email address) to correct the situation.

I emailed them (to the provided email address) on January 27th and they have yet to reply to the email or the follow up email (2/4/21). All I have asked is for a refund of the product that I did not receive and they are completely ignoring the emails that I have sent to their customer service email.

Do NOT use this company, there are a lot of better options out there.

5. Jänner 2021
Bewertung ohne vorherige Einladung
OurCuffs-Logo

Antwort von OurCuffs

Hello Mr. Lanham,
I am so sorry for the frustration, we appreciate your feedback immensely. Unfortunately it looks like your order was already sent out before we could change your address. It must’ve been extremely annoying to receive reassurance for your order and then be utterly disappointed. I can assure you that my colleague assumed the shipping company would change your address however your package was too far along in the process. If you could email me at mckenzie@ourcuffs.com your order number I would love to help resolve this issue to your satisfaction.

-McKenzie

Bewertet mit 5 von 5 Sternen

I surprised my fiancé with our cuffs…

I surprised my fiancé with our cuffs for Memorial Day Weekend. We are getting married 12/31/2020!!! Looking forward to celebrating ourselves and the end of 2020. We unfortunately had to reschedule to 12/31/2022 due to COVID19, but we are still so excited to wear our cuffs each day.

4. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I look forward to putting on my memory bracelet each morning.

I look forward to putting on my memory bracelets in the morning. Depending on the occasion or my mood defines which bracelet I wear.
I am a writer and recently had one made with the title of my new book on it as well as the publication date. It gets a lot of attention! I will do this for every book from now on.

2. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic product

I have purchased a few of the cuffs and have to say both the recipients and myself are over the moon with them - such a fabulous idea and the quality is great ( I wear mine all the time including in the shower!) all meticulously packaged ready to be gifted.

1. Jänner 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I purchased three cuffs and one…

I purchased three cuffs and one necklace so far.. and I’m telling you I’m in love with these cuffs like it’s been over 6 months since I bought them and first they haven’t change their beautiful gold colour and I wear them every single day I don’t even remove them.. I will say that these cuffs and the necklace were worth my money and I will continue to purchase their products.

31. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Inscribed reminders of the best memories

I purchased 2 cuffs and am delighted with them! I initially bought one and inscribed my sons birthday on it and then I bought one for myself to celebrate me and being comfortable in my own skin. This jewelry is the “cutest lil reminders” for your wrists! I look down and smile often....

30. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have purchased 2 cuffs

I have purchased 2 cuffs. One in honor of my Mom who passed in May and one in support of Covid front line workers. Both came very quickly and just as advertised!

29. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best Gift So Far

I bought two cuffs for me and my wife with the locations of where each of our Dads are burried (san martin for hers, Dominican Republic for mine) it was as easy as going to google maps and get those location coordinates, put them up
on the website and good to go!!! customer service was amazin with me, i made a mistake and chose the wrong coordinates (wrong cemetry) i emailed them the correct cordinates and got a response like two days later telling me they were going to
fix that and send it with the right coordinates. Im in france and got i really really quick compared with other shippings from the united states ive gotten before. My wife is happy, im
happy BEST GIFT SO FAR!!! thank you OurCuffs

29. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not a good experience

Not a company I am going to recommend. I should know better than to deal with a company with no phone number for customer support, stock replies is all you get, I ordered coordinating bracelets for Christmas it is now Christmas Eve and I’ve received nothing the delivery app is a joke when you put in my number all you get is awaiting results and it’s been over two weeks had to go out today to get other gifts Christmas Eve shopping is not fun
If they do arrive after Christmas they’re being sent back and I’ll let American Express fight it out. Not Happy!

24. Dezember 2020
Bewertung ohne vorherige Einladung
OurCuffs-Logo

Antwort von OurCuffs

Hello,
I want to thank you for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re sorry that you didn’t get your order in time. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at mckenzie@ourcuffs.com your order number I would love to help resolve this issue. Happy holidays!

-McKenzie

Bewertet mit 1 von 5 Sternen

Don’t waste your money

Don’t waste your money! What a scam! Ordered over 3 weeks ago, they took my money right away but never received the bracelets. Now I have no Christmas gifts! Tracking info says order arrived from China in New York weeks ago but never made it any further.....

24. Dezember 2020
Bewertung ohne vorherige Einladung
OurCuffs-Logo

Antwort von OurCuffs

Hello Ms. Angle,
I am sincerely sorry that your products did not arrive in time for Christmas. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. Usually our packages arrive in a very timely manner. I just followed up on your order and it has arrived in Pennsylvania and should be on its way to you very shortly. I do want to make things right. Please email me at mckenzie@ourcuffs.com and I’ll do my best to help you out even more.

-McKenzie

Bewertet mit 5 von 5 Sternen

I ordered two

I ordered two, and surprised my boyfriend. They fit great and we love them! Great reminder of our Place!!! Love these!!!

21. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I ordered bracelets for Christmas and…

I ordered bracelets for Christmas and have not received yet. I have e-mailed several times for tracking info and the only tracking I see is that my order comes from China and was received in Chicago 3 days ago. After that, guess it disappeared.

17. Dezember 2020
Bewertung ohne vorherige Einladung
OurCuffs-Logo

Antwort von OurCuffs

Hello,
Thank you so much for your feedback. Unfortunately due to the unprecedented delays for the holiday season shipments we encountered a few issues we had never had before. We’re sorry that you didn’t get your order in time for Christmas, we would hate to ruin anyone's holiday. We are a small team of people looking to constantly improve where we can. Usually our packages arrive in a very timely manner. If you could email me at mckenzie@ourcuffs.com your order number I would love to help resolve this issue. Happy holidays!

-McKenzie

Bewertet mit 5 von 5 Sternen

Happy me!

I bought the coordinates cuff bracelet. Quality/price ratio is high enough. Engravings will remain no matter what. You can keep while having shower, no problems.

15. Dezember 2020
Bewertung ohne vorherige Einladung

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