Oushk Pharmacy Bewertungen 

What follows is the account of a satisfied Oushk patient, using my actual name rather than hiding behind a nickname.

Unlike another Trustpilot reviewer, I am not singing the praises, just a month ago, of a competitor company that I have “been using for a few months now”, only to jump onto Trustpilot yesterday and paint a damning picture of a company of which I have not been a patient “for a few months now”. I am posting this as an actual Oushk pharmacy patient of the last 24+ months. Nobody and nothing is perfect, but it is important to operate on the basis of verifiable facts.

Oushk was one of the first pharmacies to introduce video consultations and weight verification. Despite experiencing stellar growth in patient numbers, it has never lost the personal touch or its excellence in customer care.

The recent criticism from the GPhC refers to one case that occurred in 2024. At the time, all the then-applicable processes were followed, but a fraudulent application was made for prescription medication, resulting in an anorexic patient receiving medication they should never have received. The mandatory video consultations and weight verifications that Oushk, along with many other pharmacies, implemented at least 18 months ago, and have since strengthened further, are designed to ensure that fraudulent applications are immediately identified and that prescriptions are not issued to fraudsters.

An important part of Oushk's patient care is its private patient forum, where people have expressed their continued support, confidence and trust in Oushk after Oushk has openly shared [anonymised] facts relating to the 2024 issue.

What follows is a summary of the very recent forum discussion:

Strong patient support and trust: Many commenters expressed heartfelt support for, and trust in, the owner's professionalism and Oushk's safety processes. One patient said “I trust your prescribing and safety processes 100%”, while another highlighted Oushk's core values of honesty and transparency. Multiple comments emphasised continued loyalty to Oushk despite the 2024 incident, with one long term patient stating, “I wouldn’t go to any other pharmacy.” That wasn't me, but I echo this sentiment.

Recognition of the challenges of online prescribing: Several healthcare professionals and patients acknowledged the difficulty of prescribing based on patient-provided information, particularly when patients deliberately falsify data. One patient noted the unfairness of expecting pharmacists to detect deception in every case and pointed out that many pharmacies do still not have Oushk's rigorous video checks, and steadfast principle to comply with their licensing terms. Others acknowledged that mistakes happen, while stressing that the 2024 prescription was made in good faith and in accordance with the commonly accepted procedures that existed at the time.

Patient dishonesty as the root cause: Commenters agreed that the 2024 incident resulted from the patient deliberately misleading the prescriber, rather than from professional negligence. Some patients highlighted the lengths to which certain people will go to obtain weightloss medication, sometimes encouraged by others, on social media and on the darkweb. None of this has ever been tolerated by Oushk. Others pointed out that dishonest patients can damage the reputation of legitimate pharmacies.

Improvements and safeguards: The community appreciates the enhanced safety measures Oushk has introduced since the 2024 incident, including mandatory video consultations and weight verifications. A number of patients stressed that they view these protocols positively, seeing them as necessary measures for patient safety rather than as burdensome requirements. One great feature of Oushk's patient care are Live sessions in which updates to medications and processes are shared, and to which patients can contribute with questions and suggestions. Not to mention Nutrition and exercise advice, as well as advice on and treatments for side effects of weight loss.

Concerns about negative public reviews: Some commenters expressed frustration over a negative Trustpilot review that they felt presented an unfair picture of Oushk. They called for such reviews to be addressed appropriately in order to protect the pharmacy's reputation.

Overall sentiment: The overall comments reflect a strong community of patients and healthcare professionals who value transparency, patient safety and continuous improvement. The 2024 incident is viewed by these commenters as a learning moment that has strengthened Oushk's practices rather than diminished their trust in the pharmacy.

Great service. Help and advise when needed and assessed often, which makes you feel safe medically. Prices are on par with other service providers. Good delivery options.
Using through Percy&ste from the Cuddlycubs for extra advise, help and support.

I’ve been uncomfortable with Oushk for a while now, really since they failed a GPhC inspection and received a statutory Improvement Notice over inadequate safeguards around weight-loss prescribing and increased risks to patient safety. I hoped they would turn things around, and I recognise they subsequently passed inspections and made changes.

But the last week has been the point where my confidence has finally gone.

The recent GPhC warning against Hira Malik was the final straw. The GPhC found failures including inadequate verification of weight and height, insufficient information about patients’ health and medicines, reliance on patient self-declaration regarding eating disorders and inadequate prescribing records. These failings resulted in six inappropriate Mounjaro supplies to a patient with anorexia, five of which Ms Malik prescribed.

I understand Oushk’s explanation that the patient provided false information and that standards in online weight management have evolved. But ultimately, the GPhC found that adequate checks were not made when they should have been. Saying the patient lied or that similar approaches were common across the sector doesn't reassure me, particularly when the GPhC says Ms Malik had been reminded repeatedly about the relevant standards and guidance. Other pharmacies have managed to meet the required standards without this level of regulatory intervention.

There has also been MHRA action against Oushk's advertising: the MHRA says Oushk amended its advertising following complaints concerning the promotion of prescription-only weight-loss medicines to the public.

Then there are the things I've become aware of this week: the use of AI bots to call customers, and Oushk’s PR agency asking in the private customer forum for patients to share stories about stomach overhangs and excess skin with the Daily Mail. Given the Daily Mail’s regular criticism of weight-loss injections, I found that particularly uncomfortable. Taken together, this has made me increasingly uncomfortable about how the company uses its relationship with patients.

These are big issues, on top of a steady trickle of smaller recurring complaints from unhappy customers online. Any individual issue might have an explanation, but taken together they have left me feeling increasingly uneasy and not secure staying with this pharmacy.

I know what the reply to this review will probably be already. But my response to that is simple: you can’t keep trying to talk your way out of something you have behaved your way into.

I genuinely hoped Oushk would turn things around after the enforcement action. Unfortunately, I’ve reached the point where I no longer have confidence in the pharmacy’s judgement, governance or approach to patients. I need confidence in long term prescribing.

For me, it’s time to move elsewhere.

Addition

For clarity, as my review has been challenged directly by another reviewer, I want to clarify that I have been a long-term Oushk patient. I chose to remain anonymous because I anticipated that a critical review might attract personal responses. That concern has since been borne out, both on Trustpilot and on Oushk’s own forum. I have, however, provided Trustpilot with evidence of my customer relationship when requested.

I did praise another provider, which is entirely consistent with my review: I had become increasingly uncomfortable with Oushk, genuinely hoped my confidence would be restored, while also wanting to establish continuity of prescribing with another provider in case it was not.

I also think it is important to note that an Oushk Ambassador, who had not posted on Oushk’s own forum for over eight months, subsequently highlighted my review and encouraged patients to leave Trustpilot reviews to “underline the actual service we receive with Oushk”. I have no issue with satisfied patients sharing their genuine experiences, but reviews encouraged in response to criticism do not negate the concerns I personally have.

I recognise that Oushk has a very loyal and engaged patient community, and I respect that many patients have had positive experiences. However, strong loyalty to a provider should not mean that those expressing their own concerns are personally criticised by other patients.

My review is based on my own experience and publicly verifiable information. I am happy to correct or remove any part of my review that is factually incorrect. I simply believe that, like any customer, I should be able to share my experience honestly here on Trustpilot, alongside the experiences of other customers.

Great company, extremely helpful. They have helpful groups which are full of advice. Very reasonable price with loyalty points. Delivery is always so quick. This company have helped so much with my weight loss journey.

From being introduced via CUDDLYCUBS-PERCY & STE I
Found oushk pharmacy , oushk pharmacy were their whenever needed for advice or just clear information and at other times CUDDLYCUBS were also there to lend a hand . Can highly recommend !!!

5 stars
I’ve had a fantastic experience with Oushk Pharmacy. I originally used them for Mounjaro and more recently for Wegovy, and I’ve been really impressed with the service on every occasions. Everything has been straightforward, professional and well organised, with great communication throughout.
I first heard about Oushk after Christina from Curious Chris is Losing It recommended them on TikTok, and I’m so glad I took her recommendation. It’s reassuring to use a pharmacy that makes the whole process feel simple and hassle-free.
I’ve had a really positive experience overall and wouldn’t hesitate to recommend Oushk Pharmacy to others. ⭐⭐⭐⭐⭐

I have lost over 2 and a half stone since January,a very good company that was introduced to me by Christina Downs, safe , professional and would 💯 recommend.

Been with oushk for over a year, great experience, very professional staff, always helpful

Great service and joined Percy Pigs for support they were brilliant checking in offering advice and set up various wattsapp group to allow you to access support and information individually would definitely recommend 👌

I have been on my wellness journey a while year, and Oushk have been amazing with myself and the support has been incredible, I first reached out to Percy & ste though the the cuddly cubs we also guided me though my wellness journey giving me amazing support over this last year! It's been an incredible journey and everyone has been so supportive

Good experience with Ousk would have stayed longer if the pricing was a bit more competitive. However Cuddly cubs - Percy & Ste were amazing and so supportive throughout. Can’t thank them enough.

Constant support throughout my journey with percy & stu since feb 2025

Oushk have been amazing throughout my entire journey. Responsive and fast delivery, no complaints and a 6 stone loss. Personal shoutout to Christina (xtina) for all her support and knowledge, its made the journey a breeze. Thank you!

Oushk and the wider team provided me with incredible support at a time when I needed it most. Tanya in particular has been a wealth of knowledge throughout which has been invaluable to my journey and success

Happy customer 😊
I haven’t been with the company very long but my results have been amazing so far I’m down 8lbs in twos weeks and couldn’t have done it without the support from curiouschris she has been amazing.
The discounts are a bonus.

Thank you I will be continuing my journey with you watch this space

Always good with communication. Quick service.
The cuddly cubs (Percy+Ste) are always a message away if you need any help or support and they also do weekly check ins to see if everything is okay or you have any questions. Been great support with me with advice and support. 10/10 go above and beyond to help people

I’m so happy to recommend Curious Chris as a great inspiration on my weight loss medication journey. I really find her advice helpful and can easily relate to her views. Thank you Christina!

Lovely support and great discounts. Cuddlycubs Percy and Ste offer a great support group alongside the wonderful Oushk

Been with Oushk since start of my journey 17 months they have been supporting me all the way through my journey answering any questions I may have etc, and the love and continued encouragement and support from my support group ran by the cuddly cubs Percy and Ste has been incredible thanks for helping along the way