The agent got back to me quickly, communicated clearly and was patient and courteous. Best of all she/he/they solved my issue — a gift card sent to the wrong e-mail address.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... Mehr ansehen
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... Mehr ansehen
Unternehmen hat geantwortet
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
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Über Padel USA
Vom Unternehmen geschrieben
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Kontaktinformationen
padelusa.com, Miami, Vereinigte Staaten
- customerservice@padelusa.com
- padelusa.com
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184 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nothing in the package when it arrived
The package was cut at the bottom. The contents were not in the package.
22. Mai 2023
Antwort von Padel USA
Dear Richard,
We sincerely apologize for the issue you experienced with your recent order. It appears the package containing the Bullpadel Frame Protector accessory you ordered was damaged during transit, causing it to be lost. Please rest assured that our customers' satisfaction is our top priority, and we take such incidents very seriously.
Upon seeing your review, we have made five attempts to contact you to resolve this situation. We understand how frustrating it must be to receive a damaged and empty package, and we are eager to rectify this for you.
If our previous emails haven't reached you, could you please reach out to us directly? We would appreciate the opportunity to investigate this matter further and offer you a suitable solution, such as a replacement or full refund.
Please accept our deepest apologies for any inconvenience caused. We are committed to improving our service to prevent such issues from recurring in the future.
Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction.
Best,
Padel USA Team
Excellent service!
26. April 2023
Although this might noy be entirely…
I had originally purchased an padel racket, Sam, reached out to me to try to resolve the issue of my item not been delivered. After, we reviewed all the correct information was provided, and a claim filed with UPS. A new item was then sent out by Sam at PadelUSA.
Thank you for your help and commitment to mending the situation.
Thank you Sam and thank you Padel USA!
Now I’m tournament ready!!
Sincerely,
Pedro T.
Original msg:
Although this might noy be entirely your fault as a company, I have yet received my padel, UPS said their driver dropped off my package, but it was not! Also, I haven’t heard anything back as far as a possible replacement, credit, etc.
Please reach out to me regarding this, I have been in contact with Rej, who told me to file a claim with UPS.
Not a really good experience so far. Sorry
21. April 2023
Fast delivery
Fast delivery and the product arrived y perfect condition. Also good competitive prices.
18. April 2023
Personal attention
The attention you receive before buying any padel racket or other item is excellent, try to get in touch with them if you have any doubts and questions about the item you are purchasing. Great online store for padel lovers!!
11. April 2023
Best Customer Service
The customer service team has truly exceeded all my expectations.
I had an issue with one of my recent orders and decided to reach out to your customer service team for assistance. To my surprise, I received a prompt and courteous response from your team, who went above and beyond to resolve my issue in a timely and efficient manner. I was impressed by their professionalism, attention to detail, and willingness to go the extra mile to ensure my satisfaction.
I will buy all my padel equipment here from now on.
4. April 2023
Great customer service from my rep!
23. März 2023
Antwort von Padel USA
Thanks a lot for your time and your review.
Looking forward to serving you again, don't hesitate to reach us for anything!
Best,
Antwort von Padel USA
Thanks Adam. Really appreciate your feedback.
Always available for you if you need anything
Best,
Great Customer Service!
I liked the customer service. I bought 3 rackets, but had o put the shipping on hold, so I write them out. They replied promptly and always in a very helpful way. I strongly recommend buying from this store!
16. März 2023
Antwort von Padel USA
Thanks Gonzalo for sharing your experience. This means a lot to us and that's why we are doing this.
Don't hesitate to reach us anytime and we will be there for you!
Fantastic customer service that goes…
Fantastic customer service that goes above and beyond. Definitely will be my first choice in Padel supplies going forward
16. März 2023
Antwort von Padel USA
Peter, you are such a valuable customer to us.
Thanks for sharing and thanks for your patience,
Don't hesitate to reach us and we will arrange anything for you
Best,
Great product and easy to transact.
Great product and easy to transact.
The product came with an excellent packaging.
15. März 2023
Antwort von Padel USA
I really appreciate your feedback here Fernando. We worked a lot to make everything perfect, and this is why we love doing our business.
Don't hesitate to reach us for anything about padel and we will assist you from A to Z
Best,
Quick & Easy
I found the exact padel I wanted and it was shipped out quickly, and I was able to use it for matches that week. Quick and easy, made the experience great.
28. Februar 2023
Antwort von Padel USA
Thank you for taking the time to share your positive experience with us. We are happy to hear that you found the exact padel you were looking for. We always strive to provide our customers with a quick and easy shopping experience. We hope your new padel racket helped you perform your best. Thank you again for your kind words, and we look forward to serving you again in the future.
my racket came very poorly packaged
my racket came very poorly packaged, only with bubble wrap and when I opened the package, it already had defects such as bumps and scratches!
20. Jänner 2023
Antwort von Padel USA
Hello Renata, we are sorry to hear this, we tried to reach you many times on your email to find a solution with you and offer a replacement but without success, if you see our reply, don't hesitate to contact us before anything, we are always available and happy to help
Antwort von Padel USA
Thank you for your kind words Lamar! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. Thank you for choosing Padel USA and we hope to continue providing you with great customer service in the future.
Antwort von Padel USA
Thank you for your review Christian! We're glad to hear that you are satisfied with the price and the delivery. We appreciate your business and hope to continue providing you with great products and service in the future.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.