Parkterminalheathrow Bewertungen 

Do not use. I rang to get some information and the man who replied cut me off, stating he had to take another call. Utterly unprofessional. I then cancelled and found out at that point that they retain a £20 cancellation fee. This was not stated at the time of booking.

Bunch of cow boys! Told to call them
An hour before, which I did. Told me the park and ride was cancelled which was a lie as I was standing next to the bus. The man on the phone decided to get rude and told me to leave my car and they would collect which wasn’t what I paid for! Told me they needed my keys to move the car around at times. We recorded the call for evidence for the police.

Had to pay to park elsewhere last minute which cost double the price, but it was safe and the staff were great and friendly.

If anyone wants the personal details of this guy running this company let me know, I’ve reported him to the met police and the fraud department. They sent us an email saying we would be a partial refund which has never happened and they are ignoring our Emails now.

Avoid at all cost! Scammers!

DO NOT USE.
They ask you to call an hour before arriving.
They didn't answer the phone.
I called many many times for over an hour waiting around for them.
In the end I had to find a different parking company as a last minute customer and paid a fortune. It was very stressful and worrying as I was travelling on my own.

They have now been stringing me on for 2 weeks about a refund, asking me to call tomorrow or telling me its being processed.
Today they simply told me to contact my bank and get a refund that way.
Pease do not trust them. They will rip you off and not care about it.

I am extremely disappointed with the service I received from Park Terminal Heathrow.
I booked their meet-and-greet parking service for my trip, paying £87, and was expecting a straightforward and professional service. Unfortunately, my experience was completely different.
After an approximately 11-hour international flight, travelling with my elderly parents, I was faced with significant delays and difficulties in getting my vehicle returned. This caused considerable inconvenience, additional transport costs and disruption to my plans and work.
What has made the situation even more frustrating is the way the matter has been handled by the company. I have contacted them repeatedly, and on several occasions I was told that the issue would be resolved “today”, only for it to be pushed back again to the following day. I have repeatedly been given assurances that have not materialised. They also cut the line on my and telling me its not there problem that they lost the keys. And they refused to pay for my taxi, replacement hire car or hotel accomodation.
I have also found the telephone communication to be very unprofessional. Rather than receiving a clear explanation and a firm solution, I have been repeatedly given further promises and told to wait.
When you use a meet-and-greet parking company, you are placing your vehicle in their care and reasonably expect it to be handled responsibly and returned promptly when you arrive. Unfortunately, that was not my experience.
I have kept records of my booking, communications and the additional costs and inconvenience I have experienced. I am now formally pursuing the matter with the company and considering further action if it cannot be resolved.
I am posting this review to share my genuine experience and to encourage other customers to carefully consider the service and communication they may receive if something goes wrong.
I would have preferred to leave a positive review, but based on my experience so far, I cannot recommend Park Terminal Heathrow.

Map takes you to the incorrect drop off destination. They were late to work, they were late to pick up our car, their refund and terms of service go directly against section 49 of the consumer rights act. They do not have intimate knowledge of the airport and do not openly advertise they are a third party operating service.

Read their terms of service and the consumer rights act 2015 as you will likely be entitled to a refund.

What an absolute sham of a company, we were already in a muddle after being let down last minute by a family member so I booked parking with this company, everything seemed ok at first but then day of drop off came and communication was shocking, we phoned, txted and phoned again no answer then after what felt like forever finally someone came and met us at the pick up point… we had to pay the exit charge before he would take keys!!!!! Fast forward to return, we phoned as instructed as soon as we landed and the guy on the phone refused to bring our car back to us claiming it had no tax!! We had two young kids with us and had to get a taxi at 11.20pm to go and find my van. When we finally found the place it was disgustingly dirty call the cars were covered in dust/bird crap and there was no lighting one man sat in a plastic chair no secure barriers or anything. Guy asked if we had the keys!! “No mate you drove it out
Of terminal 5” finally got my keys, tired, pissed off and now a 4hr drive home with two exhausted kids… Thanks for that!!!!
AVOID AT ALL COST!!!!

Do not touch this bunch of cowboys with a barge pole! They cannot be trusted! Their communication skills are hopeless. They are chaotic and rather unkempt. I was not offered a receipt for my car and when we returned to pick the car up there was nobody to meet us and I had to call them only to be told the key was on the driver’s side tyre! We also had to pay £16 additional cost for the drop off charge. We will not be using them again!

Totally unprofessional drop of gameplan. Left us with enough doubt in our mind that we switched to a competitor on the drive to the airport.

After we read the rest of the reviews I am glad that we did.

No-one should use this service. They failed to arrive to collect my car from the stated handover location of Terminal 2 Level 4. I was forced to use an alternative provider at an emergency cost and very nearly missed my flight.

Do not be fooled by their professional looking website, sleek email automations, or the fake reviews they have posted. This company is a completely fraudulent scam.

I booked their "Park & Ride" option based on advertising that promises a secure parking facility, 24/7 CCTV, and professional uniformed staff. It is an absolute lie.

There is no "secure off-airport facility just outside the Heathrow perimeter in West Drayton," no "Shuttle transfer service," no "manned gate," and no "barrier-controlled compound." They have no physical car park facilities and rely entirely on unsecured street or yard dumping. I cross-checked the drop-off postcode they provided on my booking (UB7 0JB), and there is no secure car park anywhere in or around that area. When we arrived, I had to call three times just to get an address, at which point they pulled a bait-and-switch scam: they claimed their airport transfer shuttle was "broken" to trick us into a meet-and-greet instead. We were forced to wait over 30 minutes for an un-uniformed driver to arrive with no identification or body cam. When questioned, the driver openly admitted to me that "there is no such thing as a shuttle bus." He didn’t even know the address of where our car was going, only stating it was heading to his "yard." Because I was pressed for time for my flight, my only options were this unsafe valet or cancelling completely. The service gets progressively worse and unlawful. They drove our car more than 7 miles and intentionally deactivated our vehicle's built-in tracking locator so we couldn't monitor it. To make matters worse, we had to pay extra for terminal parking out of our own pocket during both drop-off and pick-up; costs completely hidden from the booking.

Upon return, they promise a 45–60 minute vehicle delivery from landing, but it took them nearly 2 hours. Tracking showed the driver didn't even turn on our car until 1h30mins after my first call, and he actually called me to ask "where to put the keys for the car to turn on, because the car is not turning." When he finally arrived, he was un-uniformed, unprofessional, and completely baffled, admitting he had only been called to pick up the car 20 minutes prior. This proves our car was never kept in a secure facility just 3 miles away.

The mobile number provided is manned by incredibly rude operators. When calling to check on the driver’s ETA at drop-off, the man on the phone shouted at me: "Stop calling me, woman, for goodness' sake. I already told you he will call you when he is there." And upon our return the man on the phone kept lying that the car was on its way when it wasn't until an hour after my first call that someone got called in to bring the car back.

To me, they are clearly using AI-generated web templates to appear to be a legitimate business, but they are hostile, rogue operators. Avoid them at all costs and book only through official airport channels or verified companies.

Really poor. While all other arrivees have long gone, I'm still waiting for my car and keep being told they are 'arranging a driver' who's 'gonna ring me'. Currently 45mins later than initially signposted. Bum note to end hols but saying in hope it helps others. Thnx.

Update - it took about another 45mins for the car to come, after I was told it had a flat battery because their (i think overworked and underappreciated) colleague had left a light on 3 days ago when o dropped it off.
Real lack of organisation and taking responsibility.

⭐ **1 star – Absolutely appalling service**

From start to finish, using **Park Terminal Heathrow** was an absolute nightmare and one of the worst meet & greet experiences we’ve ever had

When dropping the car off, we followed their instructions and gave the required 30–45 minutes’ notice, Despite this, we were left waiting at the meeting point for over an hour.

Before they even turned up, we were told to simply park our car and leave the key on the back wheel because they were running late and would find the car themselves. I honestly couldn’t believe we were being asked to do this. Leaving your car and keys in this way is completely unacceptable and certainly did not give us any confidence that our vehicle was being handled safely or securely.

To make matters worse, we were then expected to pay the car park ticket ourselves, which obviously continues increasing the longer you are left waiting.

Unfortunately, the return journey was even worse.

As instructed, we called as soon as we landed and went to the meeting point. We were told the car would be with us within around 30 minutes, which was reasonable given the time it took us to get through the airport.

After 45 minutes of waiting, we called again and were told, Sorry, he’ll be there in 10 minutes.

Another hour passed

We called again and were then told there was a road closure causing a delay. At this point, we had already been waiting around 1 hour 30 minutes.

We were then told to call another number to find out where the driver was. When we called, there were two men speaking in another language and laughing in the background, which was incredibly unprofessional and made an already frustrating situation even worse.

We waited another **15 minutes**, taking the total waiting time to around **1 hour 45 minutes**, and still had no car.

We called again and were told it would be **another 20 minutes**

In total, we waited **just over TWO HOURS** to get our car back.

This is simply not acceptable for a meet & greet service. The whole point of paying for this type of service is convenience, reliability and peace of mind, We experienced none of those things!

❌ Over an hour waiting when dropping the car off
❌ Told to leave the car and keys unattended on the back wheel
❌ Had to pay the car park ticket
❌ Over two hours waiting for our car on return
❌ Constantly having to chase them for updates
❌ Poor communication
❌ Extremely unprofessional customer service

Absolutely appalling service. We would not recommend Park Terminal Heathrow to anyone and will definitely never use them again.

Notified them I needed to collect my car earlier than teh original booking. Arrived at the airport and rang to arrange vehicle collection. Waited over 1 hour for the vehicle. Ended up cancelling my travel plans and got home at 1am in the morning.

Appalling customer service. Totally unprofessional. Long wait dropping g off and connecting car. Had to get a bus to some long stay car park. I asked what bus to catch and where to disembark and the customer service staff literally shouted at me down the phones. Horrific experience. I am absolutely disgusted by the service I received. Totally unprofessional. Inconvenient and rude

Called on arrival no answer for 45 minutes. Finally got through to somebody who was on holiday at the time who said they’d sort it didn’t hear anything for another 30 minutes. Collected my bags got to the arrivals area called again finally got through and was told 30 to 40 minute wait

This company is trashed. Don’t use them.

Awful. Stole money and damaged my car. Stay away!!!

This is a 3rd Party company. I unwittingly booked them. They were 1/2 late collecting my car and 2 hours late returning it to me.
My flight was delayed an hour, I was told I had to pay another £20 because of the delay.
I was lied to consistently about traffic problems. DO NOT use this company.
Use a company affiliated with the airport.

Late to collect our car on arrival, late to return our car and made up time on collection.

I had an appalling experience with this company recently, waiting for an hour and a half for my car at terminal 5 after contacting them on landing. Totally unprofessional and pathetic. No communication, explanation or apology. See my letter to them below. Says it all.

SPEED MEET AND GREET LTD

I want to tell you that I was extremely dissatisfied with the awful service I received from your company on Sunday night. (June 21)

Having landed late at 10:35 pm I was in immediate contact with your staff. Not unreasonably I expected my car to be ready by about 11pm when I reached Level 4 at the pick up point.

I then had to wait another full hour -- until 12 midnight before your driver appeared with my car. I called him again and again to find out what was happening. Normally he didn't answer and when he did he had pathetic some excuse about traffic (at that time of night?) and saying "I'll be then in 10 minutes or so" which was never true. I was exhausted and furious.

This service was completely unnacceptable and unprofessional. Where do you to park the cars? Birmingham? I also noticed my car covered in bird shit.

I can assure you I will never use your company again and will make sure none of my friends do.

I want to hear what you have to say about this matter. Are you going to consider a refund of my large fee for your disastrous service?

Frank Wingate

Called as instructed one hour before we arrived at Heathrow Terminal 5.

Operator answered the phone with, "Hello."

Not the best start.

I'd suggest your company provide basic training in answering phone. I'd suggest the following welcoming response.

"Good morning, thank you for calling Park Terminal Heathrow, my names Bob, how can I help?"

I'd also suggest your staff are at least out of bed and ready to respond.

First chap i spoke to was OK, the girl i spoke to sounded like she was still in bed, with hardly any information to give and put the phone down.

We tried to call back but the call was never answered.

We were told driver would be with us in 10 to 12 minutes, after forty minutes with limited information, we had to assume the driver wasn't coming.

We had to then book with another firm at the cost of £180

Avoid the company.

Terrible communication, shocking customer service.

As a note, we arrived at 0350, ten mins early, drivers start collecting at 0400, when we called before leaving home, operator said driver will meet us at 0400. Driver called us at 0440 to say he arrived.

Disgraceful.