Currently tried to cancel my order with PatioHQ via email to sales and have not gotten a response. They keep changing my order status, but no tracking/ shipping email ever received. I originally order... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I spent over $400 on patio cushions that arrived stained, terribly under stuffed and extremely cheap looking. I have little sewing experience but could have done a much better job of making these myse... Mehr ansehen
Unternehmen hat geantwortet
I wish I had found this company sooner. I had ordered patio cushions from another company and they kept getting back ordered. I canceled it when I discovered patio HQ. The order was delivered quickly... Mehr ansehen
Unternehmen hat geantwortet
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise. However, order processing had a small problem. Supposed to credit our 10%"Black Friday p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
Kontaktinformationen
1411 Enterprise Drive, 60446, Romeoville, Vereinigte Staaten
- 844-426-7890
- sales@patiohq.com
- patiohq.com
2,7
Mangelhaft
805 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The shape and fill material did not…
The shape and fill material did not match what I ordered and was billed for.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Thank you for sharing your feedback, Jeff. We’re sorry to hear that the shape and fill material did not match what you ordered. We kindly request you to email at reviews@groupbayport.com your order number so we can review this and assist you further.
Very fair & honest customer service
I did not love the cushions that Patio HQ made for me. The filling is too soft and they put the zipper in the wrong place. That said, the cover was well made and they used a quality sunbrella fabric.
When I reached out about the problems, their customer service team was very responsive and handled my issue in a fair and honest way, which is why I am giving them 5 stars.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hey Lisa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushions are really nice
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise.
However, order processing had a small problem. Supposed to credit our 10%"Black Friday promo" (24.35) back to my card, Timing was 8-11 business days. Still not received after 14 BD. Customer service says it was "processed", so who knows what happened??
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hello Roger, thank you for your feedback. We are glad to know that you are satisfied with the product. Regarding your concern, please be assured that the specified refund has already been processed from our end. We kindly request you to check with your financial institution for the same. If you have any other concerns, please feel free to contact us.
Easy
Easy, fast and accurate. Great selection. (I ordered cushions for patio furniture.)
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hey Heidi! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy and good!
The website was easy to understand and ordering the exact fabric and dimensions was a simple task. I received the product this week and it fits perfectly and feels great. 👍
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hey Kevin! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Updated: PatioHQ leadership came through! Worst customer service!
I want to update this review. After a lot of back and forth a "Resolution Specialist", my concerns were finally seen by a "Brand Associate" through this and another review. They were taken seriously and resolved very quickly. The furniture all matches and looks great.
Anne 1/2/26
P.S. I would still recommend that you double check your order "addons" vs just looking at the pidtures
The furniture is fairly nice but the customer service is potentially the worst I have ever experienced. Ordering online the photos at check looked right but weren’t what I had actually ordered so the sofa and loveseat arrived with the trim that I wanted but the 2 chairs had no trim (even though the photos showed them with trim). This was followed with phone calls (very challenging as foreign language speakers only) and semi nonsensical emails. Their fix was for me to buy new chairs with a small discount, new arms for the chairs small discount or at my asking they would sell me 4 fake plastic wood trim pieces for $100 ea. (maybe cost them $10)
All the while claiming that customer satisfaction was the most important thing to them.
Stay away from Patio HQ because if you have any issue, any issue, the only help you will get are emails.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Anne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great experience!
Easy, fast and they fit perfectly!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hey Natalie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
High quality cushion!
This was an extremely easy website to use. The customer service was top notch! The quality is excellent and I highly recommend!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hey Pam! We are delighted to hear that you are pleased with our product, service and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am convinced this company is a scam
I am convinced this company is a scam. I ordered cushions from them. The interior edges of the Sunbrella fabric were very frayed because there was no actual finish to those edges. This made it difficult to even unzip and zip the cushion covers. Also, while it says on the website that the products are made in the US, I could see very clearly from the FedEx tracking that these cushions came directly from India. When I got in contact with the company, they just kept asking for photos, which I gave them, and videos, which I gave them, and more of the same. I think they just bargain on providing a bad product with a fake origin and hoping no one has the energy to follow through on their multiple requests for additional information.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Marily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
FRAUD - BEWARE!
Terrible experience so far. I place an order over the weekend and received an email telling my order had not yet been completed. I thought I failt to checkout so I revisited the site and finished the order. I immediately emailed the company over the weekend after their chatbot could not help me. I was aking them to confirm only one order had been placed. Monday they email me and state they could once again find no orders. Then later in the day, they email me and state that 2 orders had been placed and they are charging me for both. BEWARE!!! FRAUD!!!
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hello Margie, we are sorry for the inconvenience caused. We send the order confirmation email as soon as an order is placed. Upon reviewing your order details, it appears that you were referring to a different email address than the one used to place the order, which may have caused the issue. However, we truly appreciate your feedback in regard to the service and will take it into consideration to improve our customer experience. Our team has reached out to you via email regarding the cancellation of one of the orders as requested. If you have any other concerns, please feel free to contact us.
Great quality and price.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Steve, Thank you for your feedback! We’re glad to hear you’re happy with the quality and value. We appreciate your support!
Nice product, fast delivery
Love the online ordering portal, easy to use and the final product was good quality. Unfortunately the color fabric I chose was not the color I expected, and the rounded corners of the seat cushions do not align with my chairs. I wish there were more options for selecting shape of the cushion.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Danielle, Thank you for sharing your feedback—we’re glad to hear you found the ordering portal easy to use and that you’re pleased with the overall quality of the product. We’re sorry to learn that the color and cushion shape did not meet your expectations.
To assist you further, we kindly request that you email us at reviews@groupbayport.com with your order details and a few photos of the cushions. Rest assured, we will review everything carefully and provide you with the best possible resolution.
We appreciate the opportunity to make this right and improve your experience.
Custom made not for Adirondack chairs
While the Adirondack covers look to be quality, unfortunately they are the wrong size. Due to my inexperience in measuring accurately I will not be able to use them.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Nancy, We’re sorry to hear about the sizing issue. To ensure we provide the best possible resolution, we kindly request that you raise a support ticket with our team. Once submitted, our team will review your case and work with you to find the most suitable solution.
Made in India
Their website lies. "Made in the USA" sits boldly on their website landing page. Why then does the product ship from India?
Then they'll respond that some manufacturing happens in the US.. but that's not what your site says. If lying like that isn't criminal, it should be.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hello Richard, thank you for your feedback. We sincerely apologize for any confusion caused. Please be assured that we take customer feedback very seriously, and based on the concerns raised, we have updated the relevant information on our website. If you have any other concerns, please feel free to contact us.
Great Company to Work With
Easy, straightforward instructions on how to measure, select finish and choose color and type of fabric. Great communication throughout the ordering and shipping process. Very happy with the finished product.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Mike, Thank you so much for your wonderful feedback! We’re delighted to hear that you found the measuring and customization process easy and that our communication throughout the order and shipping stages was helpful.
It’s great to know you’re very happy with the finished product — your satisfaction is truly our top priority. If there’s anything else we can assist you with in the future, we’re always here to help.
Exceeded my Expectations
The bench pad fits perfectly on my very unique bench. The colors are true and I am very pleased.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Joan, Thank you for sharing your feedback! We’re thrilled to hear that the bench pad fits your unique bench perfectly and that you are pleased with the colors. Your satisfaction is our top priority, and we truly appreciate your support.
Beautiful cushions and very well made
Beautiful cushions. Love the quality and very well made. I loved that they kept me updated about my order - when received, when being made and when left for delivery. Great experience overall.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hi Nathalie, Thank you so much for your kind words! We’re delighted to know that you’re pleased with the quality of the cushions and our communication throughout the process. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Very Dissatisfied – Poor Packaging Led to Damaged Product
I am very disappointed with this purchase. The item arrived vacuum-sealed so tightly that it damaged the product inside. The packaging was completely inappropriate for this type of item and ruined its shape/quality. I expected better care and handling. Because of this, the product was unusable right out of the package. Very dissatisfied and would not recommend until the packaging issue is fixed.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
We’re truly sorry to hear about your experience and the condition in which your product arrived. This is certainly not the level of quality or care we strive to deliver. So that we can review this further and assist you with the best possible resolution, may we kindly request you to email us at reviews@groupbayport along with your order details and a few images showing the issue? Our team will prioritize your case and get back to you promptly.
Antwort von PatioHQ
Hi Susan, Thank you for your feedback! We’re delighted to know you’re happy with the quality and delivery. We truly appreciate your support and look forward to serving you again!
The color didn’t match and they didn’t stand behind their product.
Although the quality of their products is good, I got a product that looked different online than when I received it. The color was different and I know it was a light white off-white natural color when I contacted them about the variance and color they said well due to lighting and screens, etc. sometimes there can be variations in the color. I did not like that answer and they basically said they were sorry that I was disappointed I know that this product doesn’t cost that much to make, and I spent almost $200 on a cushion that I can’t use because of the color very disappointed in this company
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PatioHQ
Hello Julie, we are sorry for the inconvenience caused. Upon checking the order details, we can see that our team has contacted you and offered a replacement for your order. If you have any other concerns, please feel free to contact us.
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