I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really helpful customer service, particularly from Shelley who provided me with the information I needed to complete an order for my customer. Thanks once again for your help Shelley.
Unternehmen hat geantwortet
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Mehr ansehen
Unternehmen hat geantwortet
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktinformationen
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Vereinigtes Königreich
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Hervorragend
142 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Service Superstar to the Rescue!
I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the exact solution I needed. It’s rare to come across such efficient and friendly customer service, and it made the whole experience smooth and stress-free. Thank you for the excellent support
11. März 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie has been very supportive as a…
Pencarrie has been very supportive as a supplier and this year we have moved a step up marking them as our prime supplier for all goods. Tracey from their team is extremely helpful and so are the other members of the staff.
They all go above and beyond to help us. Very please with their services.
4. März 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie = Number 1!!
We’ve been using Pencarrie for around nine years now, and honestly, we wouldn’t go anywhere else!
The team are absolutely incredible. Nothing is ever too much trouble. On the rare occasion there may be a slight (which is VERY infrequent), it’s dealt with and resolved straight away.
Their brand range is fantastic, and the ordering system is so easy to use.
They also offer the BEST giveaways… I’ve just won an iPad — I mean, GET IN!
I always find myself smiling at their social media posts. You can genuinely tell the staff love working there, and that positivity shines through in everything they do.
From start to finish and then through to brand ambassadors and account managers...all top people!
Thank you, as always, for being so amazing. Our business is incredibly proud to work with such a fantastic company!
PS, watch out for Sarah - she will have you laughing a LOT at your desk!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Leanne
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Oleysa knows PenCarrie's vast range of goods.
Oleysa has really helped me develop my confidence in building my nascent company.
She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised.
I was pleased to meet her at the NEC last week, and impressed her knowledge of PenCarrie's massive range of brands.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Graham
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Hannah was amazing so very helpful.
27. Februar 2026
Antwort von PenCarrie
Thank you so much for your review, Jo
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing team…
Our interactions with the amazing team are what make PenCarrie a great supplier to work with. The office team could not be more helpful, Sarah is outstanding and makes the impossible possible!
Orders are shipped punctually, efficiently and with ease.
Worked with them for many years and recommend them without hesitation.
26. Februar 2026
Antwort von PenCarrie
Thank you so much for your review, Maxine
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Natasha and Hannah helped
Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them to compare in person - such great service ! Saved me ordering loads of samples
Thank you
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Vanessa
It's great to read you're happy with our support, along with your recent interactions with Natasha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola was great
Nicola was great, quick responses. Your service team are always helpful and quick to deal with our queries
17. Februar 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
My customer service
I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising she would endeavor to get the rest of the team to follow the updated notes. Time will tell but I can't ask for more. Great service by both.
29. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nikisha and Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
The Pencarrie customer support team are…
The Pencarrie customer support team are amazing, the rare occasion we do have a query, they resolve it quickly and efficiently.
Well done!
22. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review, Tony
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent customer service
I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.
I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.
Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.
22. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very easy website to use.
very easy website to use.
very welcoming staff and helpful if you need to speak to anyone
11. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review, Sarah
It's great to read you're happy with our support, along with your recent interactions with Nikisha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Fantastic customer service
Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. With every conversation I feel like they personally know me and we have been friends for years.
Years ago we used to choose our garments from the four big suppliers, BTC, Ralawise, Uneek and yourselves. We no longer do that 100% of our orders are now with yourselves.
I can’t fault the service you and all the customer service team provide.
11. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review, Alan
It's great to read you're happy with our support, along with your recent interactions with Shelley and team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Really good service when dealing with a…
Really good service when dealing with a T shirt which was missing from delivery
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Louise
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always a pleasure to deal with…
Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of products.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Sylvie
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Extremely disappointed with Pencarrie’s…
Extremely disappointed with Pencarrie’s handling of a critical delivery issue.
We experienced repeated delivery failures over an eight day period via their courier partner. While courier issues can happen, the real problem was the lack of urgency and ownership from Pencarrie once it became clear how serious the situation was.
Despite being fully aware that the order was for a time sensitive event, replacement stock was delayed, decisions were made that reduced the chances of successful delivery, and responsibility was continually pushed back onto the courier. At no point did it feel like enough effort was being made to ensure the stock actually reached us.
This situation caused severe disruption to our business, wasted staff hours, and put an important customer relationship at risk. For a supplier of this size, I expected far better communication, urgency, and accountability.
Unfortunately, based on this experience, I cannot recommend Pencarrie where reliable, time critical delivery is essential.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Hi, Danny
I’m sorry to hear about the frustration this delivery issue caused, especially given how important the timing was for you. While the delays were the result of courier failures, we are currently reviewing the full handling of your concern to ensure everything on our side was managed as it should have been.
Your feedback is important to us, and I want to make sure it’s properly understood and acted on. I’ll follow up with you directly in the coming days so we can discuss this in more detail.
Kieran
Head of Customer Services
> Update 25.01.2026
Hi Danny,
We’ve now completed a full review of your concerns, and I’ve emailed you with confirmation of our position regarding your complaint. Thank you again for your feedback. I hope the actions we’ve taken provide reassurance and help prevent a recurrence of the experience you had.
Please don’t hesitate to contact me directly if you have any further questions.
Kieran
Head of Customer Services
Antwort von PenCarrie
Thank you so much for your review, Liam
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
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