I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really helpful customer service, particularly from Shelley who provided me with the information I needed to complete an order for my customer. Thanks once again for your help Shelley.
Unternehmen hat geantwortet
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Mehr ansehen
Unternehmen hat geantwortet
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktinformationen
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Vereinigtes Königreich
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Hervorragend
142 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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I’ve been using PenCarrie for around…
I’ve been using PenCarrie for around six years and they’ve been consistently excellent. Their website is easy to use and integrates smoothly with my own, making ordering simple and efficient. Garment quality is reliable, logistics are spot‑on, and orders are processed quickly and accurately.
The online support team is always helpful, knowledgeable, and friendly. Because the service is so good, I very rarely need to use any other supplier. Highly recommended.
📝 Website / Supplier Testimonial (professional, detailed)
PenCarrie has been a trusted supplier of mine for approximately six years, and they continue to deliver exceptional service across every part of the process. Their website is well‑designed, intuitive, and integrates seamlessly with my own, which makes product selection and ordering incredibly efficient.
Order processing is consistently smooth, accurate, and fast. The garment quality is dependable, and their logistics team ensures deliveries arrive on time and well‑organised.
What truly sets PenCarrie apart is the standard of customer service. The online support staff are knowledgeable, responsive, and genuinely committed to helping their customers. Because of this level of reliability and professionalism, I very rarely use any other supplier.
PenCarrie remains a valued partner in my business, and I’m pleased to recommend them.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Angela
It's great to read you're happy with our support, along with your recent interactions with team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Customer Service
2. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review, Tracey
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Had a slight problem with a tshirt it…
Had a slight problem with a tshirt it was sorted straight away with replacement 1 day delivery. Good service.
2. Jänner 2026
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Alex is a superstar!
A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - She was super helpful and a credit to the team! Thank you so much Alex!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Very proactive onboarding and product discussion
Very proactive onboarding and interactive discussion on products and way forward with Olesya. Good to see that engagement with their networks is top of the priority list!
26. November 2025
Antwort von PenCarrie
Thank you so much for your review, Stefan
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review, Michael
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer service is always top tier and…
Customer service is always top tier and orders always on time & high quality
13. November 2025
Antwort von PenCarrie
Thank you so much for your review, Elena
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service from Pencarrie
I’ve always enjoyed working with Pencarrie, and a recent experience with DPD has reminded me why. Their customer service is genuinely excellent. Despite ongoing issues with DPD, the team at Pencarrie went above and beyond to help resolve the situation.
A special thank you to Shelley, and the customer team who took my concerns seriously and escalated everything quickly, and to Kieran, who personally stepped in to ensure my order was rekeyed, collected overnight, and sent via an alternative courier so it could reach me as soon as possible. Their communication was clear, proactive, and incredibly professional throughout.
While the delivery problems were outside of their control, Pencarrie did everything they could to put things right, and I truly appreciate the effort and care they put into resolving the issue.
Highly recommended - excellent products, but more importantly, exceptional people.
20. November 2025
Antwort von PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with our Customer Support team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah has helped me on numerous…
Sarah has helped me on numerous occasions, absolutely wonderful customer service!!!
20. November 2025
Antwort von PenCarrie
Thank you so much for your review, Cade
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie i would like to thank you all…
Pencarrie i would like to thank you all for being so patient and helpful in everything we ask.
40 years of being in this business we have seen some changes and some we don't like.
Patience is a vertue and you all have it.
Not like some other suppliers !
Love placing our orders with you as nothing is to much for you guys.
20. November 2025
Antwort von PenCarrie
Thank you so much for your review, Wendy
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya - thank you for all your support
I have in the last few days spoken and seeked assistance from your internal sales team, with Olesya.
She has been remarkable and was able to assist in a very professional manner and carried out in assisting in a very exemplary way.
She has been wonderful and a joy to work with
Good luck and look forward to working with Olesya
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Harry
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah is amazing and goes above and…
Sarah is amazing and goes above and beyond helping us everytime. She is so friendly and very knowledgeable. Sarah is a credit to Pencarrie and gets things done immediately! :)
20. November 2025
Antwort von PenCarrie
Thank you so much for your review, Louise
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
we as a company are blessed to have found PenCarrie
I can honestly say as a business owner, moving over from our previous supplier to PenCarrie was by far one of the best decisions myself and my wife have made this year for our little independent business.
They consistently go above and beyond for us as a business, their customer service team are a credit to the company consistently far exceed my expectations. I called only yesterday to speak to Sophie whom contacted us via email shortly after we attended PenCarries most recent branding event. I would remised if I did not say was for me and my wife was a highlight of the year we were kindly invited to by another of their representatives Olesya Isupova.
It genuinely felt that Sophie did everything that she could to help me and as usual solved it quickly.
the entire team deserves nothing but accolade they are a pleasure to work with and they will continue to have Camerons Crafts as a customer indefinitely.
12. November 2025
Antwort von PenCarrie
Thank you so much for your review, Robert
It's great to read you're happy with our support, along with your recent interactions with members of our Internal Sales team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review, Ebony
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
fantastic company who go above and beyond for their customers
Always an incredible company to deal with. The products are superbly priced, the quality is fantastic and the customer service is 2nd to none!
Definitely my favourite supplier and I wouldn't hesitate to recommend them to anyone!
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review, Naomi
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer care team is outstanding
I’ve always had a great experience with PenCarrie. Their customer care team is outstanding — friendly, polite, and always happy to help. Every time I’ve had a query, they’ve gone out of their way to make sure it’s resolved quickly and efficiently. The staff are a pleasure to deal with on the phone, always courteous and professional. It’s clear they genuinely care about their customers and take pride in providing excellent service. I wouldn’t hesitate to recommend PenCarrie for their reliability and the consistently positive experience they deliver.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
First class service!
Called for help with back orders, spoke to Sarah she was so helpful on the call and has also made our life easier in the future, by taking care of these for us. Other colleagues have also spoken to Sarah in the past and found she has gone above and beyond to help with any problems. Thank you
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very professional & friendly service at…
very professional & friendly service at all times
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Julie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer service
When i forgot to add an item to my order I call straight away to try and add it onto my order and I spoke to Sarah who was very polite and helped me do what I needed and explain everything
31. Oktober 2025
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Excellent understanding of a problem from a customers viewpoint.
Swift action by Kieran solved the problem in a very fair manner
28. Oktober 2025
Antwort von PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
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