I would like to say a huge thank you to Sarah for all her help this morning with a complicated order. She went above and beyond to make sure everything was sorted, kept me updated throughout.. maki... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really helpful customer service, particularly from Shelley who provided me with the information I needed to complete an order for my customer. Thanks once again for your help Shelley.
Unternehmen hat geantwortet
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Mehr ansehen
Unternehmen hat geantwortet
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktinformationen
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Vereinigtes Königreich
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Hervorragend
142 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing service from PenCarrie
Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!
10. August 2025
Antwort von PenCarrie
Thank you so much for your review Cassie.
It's great to read your happy with our support, along with your recent interactions with Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review Alison.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Very efficient service by Heidi
Very efficient service by Heidi, enquiry dealt with promptly.
6. August 2025
Antwort von PenCarrie
Thank you so much for your review John.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always friendly and helpful service
4. August 2025
Antwort von PenCarrie
Thank you so much for your review Louise.
It's great to read your happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Tricky enquiry
Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and another example of why Pencarrie are by far the best in their sector!!
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review Craig.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review Kim.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
PenCarrie just get it right
We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team sorts it quickly and professionally.
What really stands out is how easy they are to deal with — everyone I’ve spoken to on the phone or over email has been helpful, friendly, and genuinely understands our needs. Their stock levels are usually solid, deliveries are quick, and the website’s simple to navigate.
Running a busy embroidery and uniform business, it makes a huge difference having a supplier you can count on. PenCarrie just get it right.
Highly recommended.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with our Customer Support team, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
i spoke with Hyde to place my order and…
i spoke with Hyde to place my order and Hyde was just fantastic and helpful as i was having problems my computer she took the time to talk me through the problem.All came out ok had my order as promised she was EXCELLENT. A very big thank you to you. john tetley.
22. Juli 2025
Antwort von PenCarrie
Thank you so much for your review.
Great to read your happy with our support, along with your recent interactions with Heidi, we pride ourselves on the support we provide to our customers and your review reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Excellent customer service as always
Excellent customer service as always. Sharon was very helpful, friendly and a pleasure to speak to.
22. Juli 2025
Antwort von PenCarrie
Thank you so much for your review Kelley. Great to read your happy with our support, along with your recent interactions with Sharon. Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18. Juli 2025
Antwort von PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18. Juli 2025
Antwort von PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
Excellent service from Hayley Roberts
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review Mike. It's great to Hayley provided the level of service you expected from us. Be assured I'll share your feedback with her.
Kieran
Head of Customer Support 👕
We had some issues with DPD delivering…
We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind. Thanks again Shelley!
15. Juli 2025
Antwort von PenCarrie
Thank you so much for your review Patrik. It's great to read Shelley helped to resolve your issues with DPD quickly. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Shelley was great at resolving my…
Shelley was great at resolving my issues and overall good customer experience.
15. Juli 2025
Antwort von PenCarrie
Thank you so much for your review. It's great to read Shelley helped to resolve your issues. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Top products amazing customer service Pencarie is always happy to help i have…
Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding.
Thanks guys ❤️
15. Juli 2025
Antwort von PenCarrie
Thank you so much for your review Peter. It's great to read Olivia was happy to help and your experience with the team was outstanding. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review. It's great to read Alex was pleasant and personable, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review. It's great to read Hannah was friendly and helpful, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Sarah is the best
Sarah is the best, such a patient and understanding woman, calm and very friendly, great service !
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PenCarrie
Thank you so much for your review. It's great to read your feedback, be assured this will be shared with Sarah.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review. It's great to read that you're happy with the support we provide and found our team to be patient and helpful.
Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Antwort von PenCarrie
Thank you so much for your review. It's great to read that you're a happy customer of ours and you're happy with the support we are providing. Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
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