Pendlevillagefurniture Bewertungen 87

Antwort von Pendlevillagefurniture

Vor 4 Stunden

Thank you so much for your 5-star review!

We’re delighted to hear that Katy was able to assist you throughout the process and provide a positive experience. Customer service is extremely important to us, so your kind feedback is greatly appreciated.

Thank you again for choosing Pendle Village Furniture, and we hope you enjoy your new Dining Table for many years to come!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

Vor 3 Tagen

We’re very sorry to read that you feel disappointed with your experience.

The sofas ordered are made-to-order items, and as advertised on the product listing and reiterated within the order confirmation, these have an estimated dispatch time of up to 10 weeks. As we provide the estimated lead time at the point of purchase, we do not usually send additional updates unless there is a change or the order is ready for dispatch.

Approximately 6 weeks after placing the order, you contacted us to ask whether the 4-seater sofa could be manufactured as a split sofa after moving into your new property and realising access may be difficult. We immediately contacted Oswald & Pablo to arrange this amendment for you; however, we did advise at the time that this bespoke change would add a couple of additional weeks onto the estimated lead time. This is why delivery took slightly longer than the original estimated timeframe.

We can assure you that the statement regarding the order only being escalated following your communication is not accurate. When you contacted us regarding your order, this was over a weekend and Bank Holiday period when our office was closed. We responded on the next working day after speaking with the supplier, who confirmed at that point that your order was ready for dispatch.

We do sincerely apologise regarding the missing cushions. Unfortunately, the supplier omitted these from the original order in error. As soon as this was brought to our attention, three replacement cushions were dispatched immediately and delivered to you. The fourth cushion unfortunately needed to be newly manufactured, which meant it could not be sent at the same time.

In our last email update, we advised that the fourth cushion would need to go into production with the supplier and that you would be contacted as soon as it was ready for delivery.

We appreciate your feedback and apologise again for the inconvenience caused.
Kind Regards
Katy

Antwort von Pendlevillagefurniture

Vor 4 Tagen

Thank you for your 5-star review! We’re delighted to hear you were happy with both the price of your chairs and the delivery service.

Providing great value alongside efficient delivery is something we always strive for, so we really appreciate your feedback.

We hope you enjoy your new chairs for many years to come!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

5. Mai 2026

Thank you for your 5-star review! We’re delighted to hear that you’re very happy with your Dining Table and that it met your expectations.

It’s great to know you found it straightforward to assemble, and we appreciate you highlighting that it’s best done with two people.

Thank you again for your kind feedback — we hope you enjoy your Dining Table for many years to come!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

30. Apr. 2026

Thank you for your 5-star review! We’re delighted to hear that you’re happy with both the service and the quality of your marble dining table set.

We really appreciate your feedback and hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

23. Apr. 2026

Thank you so much for your 5-star review! We’re delighted to hear that you absolutely love your new sofa — that’s exactly what we aim for.

Thank you again for your kind feedback, and we hope you enjoy your sofa for many years to come!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

30. März 2026

Thank you for taking the time to leave your review. We’re pleased to hear that the delivery team were pleasant and efficient, and that the assembly of your bedside cabinet went smoothly.

We’re sorry to hear about your experience in-store, as this is not the level of service we expect. As we are the online side of the business, we will raise this with the store team directly. If you’re happy to do so, please feel free to email us with any further details about your experience in-store and we will ensure this is passed on and feedback is given.

Thank you again for bringing this to our attention.
Kind regards
The PVF Team

Antwort von Pendlevillagefurniture

23. März 2026

Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your product and found the ordering process easy and straightforward.

It’s great to know you felt the pricing was fair and that everything was delivered as promised and on time. Your kind words about our company really mean a lot to us.

Thank you again for your feedback — we truly appreciate it!
The PVF Team

Antwort von Pendlevillagefurniture

23. März 2026

Thank you so much for your 5-star review! We’re delighted to hear you enjoyed your visit to the store and appreciated our relaxed, no-pressure approach.

It’s great to know the ordering process through our website was straightforward and that your sofa arrived ahead of schedule. We’ll also be sure to pass your kind comments on to the delivery team — they’ll be pleased to hear they made a positive impression.

Thank you again for your lovely feedback — we’re so glad you had a great overall experience!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

16. März 2026

Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality and value of your sofa and that it arrived sooner than expected.

We’re also glad you felt the issue was dealt with quickly once reported. However, we’re very sorry to hear about your delivery experience. We use independent third-party couriers to deliver our furniture and trust them to handle items with care, so it’s disappointing to hear that this wasn’t the case on this occasion. Your feedback has been noted and will be raised with them.

Thank you again for your feedback, and we hope you enjoy your new sofa for many years to come.
Kind regards
The PVF Team

Antwort von Pendlevillagefurniture

13. März 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with your purchases and that you had a positive experience with our customer service.

Thank you for the lovely words about Katy — she’ll be so pleased to know she was able to help and make the process easier while you were deciding. We always aim to go the extra mile for our customers, so it really means a lot to hear this.

Your kind feedback means a great deal to us and helps reassure future customers that they can shop with a trusted retailer. We hope you enjoy your new furniture for many years to come!
Regards
The PVF Team

Antwort von Pendlevillagefurniture

12. März 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that we could help you find the rug you were looking for, especially after you’d been let down elsewhere. We believe being able to speak directly with our customers and check stock properly makes a real difference, so it’s lovely to hear that this stood out to you.

Thank you again for your kind words — we truly appreciate your feedback!
Regards
The PVF Team

Antwort von Pendlevillagefurniture

17. Feb. 2026

Thank you for taking the time to leave a review. We’re pleased to hear that the purchase and delivery process was smooth and that you’re happy with how the table looks.

We’re sorry to hear that you found the bench and corner seats more complicated to assemble than expected and not quite as comfortable as you’d hoped. Your feedback is really valuable to us. We’ll be passing this on to our supplier to see whether they’ve received any similar feedback regarding assembly, and we’ll also review the product information and assembly instructions we provide to customers.

Thank you again for your feedback — we truly appreciate you taking the time to share your experience, and we hope you enjoy your new dining set for many years to come.
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

13. Feb. 2026

Dear Jo,
Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you found our delivery service excellent and reliable. We know how important a smooth delivery experience is when purchasing furniture, so it’s great to know we met your expectations.

We truly appreciate you taking the time to share your feedback and for choosing Pendle Village Furniture. We hope you enjoy your new Leather Recliner Chair, and we look forward to welcoming you again in the future.

Warm regards,
The Pendle Village Furniture Team

Antwort von Pendlevillagefurniture

9. Feb. 2026

Thank you so much for your 5-star review! We’re delighted to hear that you were pleased with both the delivery and the quality of the product. Your feedback means a lot to us, and we hope you enjoy your purchase for many years to come!
Kind Regards
Katy

Antwort von Pendlevillagefurniture

6. Jan. 2026

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re so pleased with your new dining table and chairs. It’s great to know that Katy was able to help answer your questions quickly, especially with you ordering from Surrey. Your recommendation means a lot to us, and we truly appreciate you choosing Pendle Village Furniture.
Regards
The PVF Team

Antwort von Pendlevillagefurniture

2. Jan. 2026

Thank you so much for your 5-star review! We’re delighted to hear you’re pleased with your new light grey dining chairs and that the delivery was quick and hassle-free. Your feedback means a lot to us, and we hope you enjoy your chairs for many years to come!
Kind regards
Pendle Village Furniture

Antwort von Pendlevillagefurniture

2. Jan. 2026

Thank you so much for your amazing 5-star review! We’re absolutely delighted that we could help after you were let down elsewhere and that we were able to get your sofa sorted in time for Christmas. It’s wonderful to hear such lovely feedback about the young lady who served you — she’ll be thrilled to know she made such a difference to your day.

We truly appreciate your recommendation and can’t wait to welcome you back in the future. We hope you had a lovely Christmas with your beautiful new sofa!
Kind Regards
The PVF Team

Antwort von Pendlevillagefurniture

2. Jan. 2026

Thank you so much for your 5-star review! We’re delighted to hear that you’re pleased with your new dining table and that you found it easy to assemble. It’s great to know the quality and build have met your expectations. We truly appreciate your feedback and hope you enjoy your table for many years to come!
Regards
The PVF Team

Antwort von Pendlevillagefurniture

19. Dez. 2025

Thank you so much for your fantastic 5-star review! We’re delighted to hear that your new dining bench and chairs are exactly what you needed and that you found them easy to assemble. It’s wonderful to know you’re happy with the quality too. We really appreciate your feedback and hope you enjoy your dining set for many years to come!
Regards
The PVF Team