they scammed me
they scammed me
i signed up and connected my shopify and whop account and a billing card. they say they charge $0 per month and $0.5 per order. but after getting one order through their checkout worth $39 i got billed for $100 on my billing card. and their support is also not replying. worst support ever.
and their checkout is so slow, and some customers emailed me saying they are not able to buy products from my store, their checkout sucks.
i will remove this review after you guys refund me.
Antwort von Pendym
Hi John, we’re sorry to hear about your experience, and we’d like to sort this out with you directly.
We’ve checked our records. We haven’t received an email or support message from you, and no Pendym fee charge has ever come close to $100. Our largest fee charge to any merchant so far is about $26. Pendym’s fee is 0.5% per order, so a $39 order comes to about $0.20, which is only charged once fees build up. The only other charge is a $1 hold when you add a billing card, and it’s released straight away.
A $100 charge or hold most likely came from somewhere else, such as Whop holding funds on your account, a Shopify charge, or a separate app. Every Pendym charge appears in your dashboard under Billing, with its date and reference, so you can check exactly what was billed.
Please email us at hello@pendym.com with your store name and a screenshot of the $100 charge, and we’ll find out where it came from and help you get it resolved. We’d also like to look into the checkout issues your customers had, so they can buy without problems.
The Pendym team