Penn Medicine Bewertungen 24

The billing department showed a complete lack of financial jurisprudence and no capacity to follow up on an action that was established by a co-worker (to contact a named person at HOP); they also failed to acknowledge of reply to a series of letters (to the correct address) and copy faxes (to the correct fax-number and confirmed electronically as received). The issue started with a late action by PennMed to collect funds for a 'wellness visit' from Medicare and HOP. The PennMed team also failed to check that my procedure would be paid even though they asked for, and have, permanently, all my insurance details including HOP! They also mis-coded the Medicare claim and the payment was denied. By the time that PennMed mailed my, it was several months more than the six-month window (at HOP) for a patent to claim! PennMed through their own coding failure and sloth made it impossible for a patient to have the bill properly settled. Medicare in fact had a further claim from PennMed for the exact same procedure and amount but with a different coding!
A contemporaneous stream of letters and copy faxes to PennMed billing were never acknowledged or responses made by them. I urged in my communications, that the billing amount be significantly reduced (after they would establish that all the facts I wrote about their mismanagement were correct). At this stage, someone at PennMed cancelled the whole amount leaving me with a zero balance, visible on my patient platform. However, PennMed is so badly managed that they allowed a series of emails and two letters that still claimed the amount was owed and today, that the account would go to collections. But with no debt and a zero balance showing on the system, this was just an intolerable insult. PennMed billing has none of the key elements of financial jurisprudence and no ability to engage and communicate with patients. Neither can it carry out an action that their own staff-member (a call to HOP) be made - it was not made. I am now in the process of requiring a written apology and have an inside-track that is trying to have this delivered at a level above their own; doubtful if successful when the billing 'machine' is broken from top to bottom! In truth I should be compensated for their failures and intimidating (auto-responder'?) emails and letters demanding a debt that does not exist; my balance shows ZERO balance! An aweful experience that has at today's date, gone on for three months!

Still in the er. Arrived at 1pm now its 11pm. My husband is 6'8, feet hanging off the bed
Five urine bottles until the night shift came in and emptied them. . Heart rate ranging from 48 to 127 and no one comes in until the night shift, should be 70 with his pacemaker. Has any officers from this hospital ever spent the night in the er? Try it.

After surgery unit was terrible. The surgical teams were very rough. I lost my sister's life due to back to back invasive procedures after open heart surgery.the body didn't recover from the anesthesia and they kept giving more anesthesia and my sister lost brain activity and bleeding to death.it all happend in upenn.the surgical teams after surgery unit was so rough and didn't do anything right from the beginning.

This hospital is falling apart. You'll never get to see the doctor you have an appointment with. As bad as the VA.

I had already undergone extensive testing back home in the Dallas–Fort Worth area and was told I needed open-heart surgery. After researching my options, I chose Penn Medicine and Dr. Yoshida as my doctor of choice. I was scheduled to see him on Monday, October 20.

Instead, I ended up in the Penn Medicine Emergency Room on Saturday, October 18 with dangerously high blood pressure — and they kept me. After further evaluation, it was clear that surgery was needed soon. There was an opening on Thursday, October 23, and that’s when the operation was performed.

Dr. Yoshida performed a double bypass and an aortic valve replacement, and he did a truly miraculous job. His surgical skill and precision saved my life. His team — Eileen, Lisa, and Lexi — were also exceptional: organized, compassionate, and confident. Their professionalism turned a frightening medical crisis into something I felt I could survive.

My recovery took place in the Cardiac Surgery Progressive Care Unit, where several people made a real impact. Fran was consistently outstanding — knowledgeable, attentive, and caring. Dean and I didn’t start off perfectly, but when things became critical, he stepped up and came through. He absolutely earned a place on the A-Team.

I also want to recognize Ryan (RN), who was always courteous, respectful, and helpful. Naisha (CNA) was kind, attentive, and made many difficult moments easier with her attitude and professionalism. Maria, the social worker, was supportive, helpful, and reassuring when I needed guidance. Their compassion made a hard hospital stay not only tolerable, but genuinely pleasant at times.

I also have to mention Shane, who is a master of calm communication and conflict resolution. At one point, I went over 16 hours with no pain medication, while suffering constant, torturous hiccups every 3–5 seconds. It was physically and mentally exhausting. When the situation reached a breaking point, Shane listened, took control, and resolved it quickly and professionally.

During my stay, I experienced ICU delirium — something I later learned can occasionally occur after extended surgeries like mine, which went over 8 hours. It felt more like a dream than anything else. I still don’t know all the details, because I haven’t yet spoken with anyone who witnessed it firsthand. I’ve been told that I became confused, tried to pull out tubes, and insisted I needed to “get the F out of here.” For my own safety, I was restrained so I wouldn’t hurt myself. When I’m able, I would like to hear a first-hand account from the staff who were present, just to understand what happened during that moment.

Not every moment was perfect, but most of the staff worked extremely hard, treated me with respect, and truly cared about my recovery. What matters most is this:

Penn Medicine performed world-class cardiac surgery, managed serious complications, and saved my life.

It has been just a little over a week since surgery, and today I walked half a mile. That says everything about the quality of care I received.

To Dr. Yoshida, Eileen, Lisa, Lexi, Fran, Dean, Ryan, Nyisha, Bria, Maria, and the entire PCU team — thank you. I came all the way from Texas for this, and I would absolutely recommend Penn Medicine to anyone needing advanced heart care. I am alive today because of your skill and dedication, and I will never forget it.

They just want I surance payments. They keep people sick to bring them back over and over again My doctor is certainly guilty of this. I recently took a young lady friend to Penn Presbyterian hospital in Philadelphia where test were to be performed we waited all day and most of the night before the doctors came into the hallway where we waited and said that they reassessed her and based on their OPINION no tests or treatment would be implemented. If they would have done the tests they would have proof to either back up their OPINION or have proof that YES her condition is worsening. But good ole Penn Medicine wanted to her to keep going back for monitoring. For the insurance money. Is this not a insurance SCAM!

I arrived at my scheduled appointment on time with Penn Medicine for them to tell me they don’t accept my insurance after I jumped through all of their hoops including scheduling only in NJ, getting a referral from my primary, signing releases, etc. So annoyed!

Steer clear. Bunch of clowns. No idea how to treat you but won't refer you to someone who does. Literally took 5 months to get a script for doxycycline which "may or may not treat my inflammatory disorder and or bacterial infection"

Our first appointment in orthopaedics was cancelled with no explanation; the next appointment was three months out!
We arrived for our appointment and waited 75 minutes until we asked to see a manager. Manager Lindsay entered our room. She said she had no idea how much longer of a wait to see the doctor. She also had no idea why our first appointment had been cancelled. When we asked her why our appointment was 75 minutes plus…, she said “there were issues.”
Obviously, the manager has no idea what is going on! We left and will never return!

My daughter has CF and has to wait 8 hours in emergency with other people who have an illness that could compromise her health and safety!! We were told that she wouldn’t have to wait after the hospital across the street was finished,she will suffer at home until her lung function gets so bad she can’t even breathe!! I understand all people need medical attention but her illness is chronic and progressive with about 4 month long stays a year…. Shame she out aged chop they were great. Penn sucks makes me want to go postal

Use your hard earned money anywhere else but not Penn Medicine.

Call center staff is garbage and they are probably the most ignorant people you’re going to talk to.

You have a referral from your family doctor who is Penn Medicine.

You have test results from Penn Medicine.

You call to book a specialist visit within Penn Medicine since you are referred from a Pen Medicine associate.

The dumb person on the other side of the phone will answer - you need to confirm the diagnosis somewhere else and then come to us??!!!

So basically I need to go to another specialist outside Penn. Confirm the diagnosis and then go back to call these DMF so I can give some money to them for telling me if the what someone else told me already.

And unfortunately this is not my first bad experience.

Hire based on ability to perform not just because they breathe.

1 star because 0 is not an option. Avoid this organization. If you are over charged, for whatever reason, dont ever expect to get your money back. I had a previously paid claim revised by my ins co several months later, reducing both their portion and mine. They will not credit me the over billed amount but they are billing me the new reduced amount! Their CSRs will also not transfer me to a manager but when one finally agreed, I was disconnected while holding. I've emailed the department head, no response. Did get a phone call back after 6 or so requests, but it went to voicemail and the caller did not leave their name or any way to reach them directly. No wonder they have an F rating from BBB who says they do not respond to complaints. Now going to State Attorney General to see what they can do. Will look for other places to review online as well, to prevent others from being robbed.

Update: almost three months later they finally resolved the issue. May be due to this review, or the appeal I made to my credit card company, I don't know. At any rate, they may have now earned the one star.

Some of Penn Medicine nurses need to go back to school for bedside manners. I watched their faces as they spoke with my ninety- two year over mother about her health, as if her life it over because she is up in age. Like it is a waste of time to bring her to the hospital.
It reminds me in 1984 after a heart attack, a white nurse demanded that I leave the intensive care united for a white man because my condition was not as bad as the white man. It wasn't what she said, its how she said it, throwing around her authority. So, if Penn Medicine give out notices about not tolerating violence in their workplace, they should tell their staff about being rude to patience.

I would avoid this home hospice provider at all costs. The management is terrible, understaffe, annd uncaring. Although they have Penn in the name, nothing about the care we received at home was in any way representative of what we would expect from HUP. We were lied to by the recruiting nurses, promised 24/7 access by phone, nursing care and medication management. We received none of it. Their primary goal was to get my mother on hospice so that they could bill Medicare. No one wanted to listen to our calls of complaint that no staff had come to help change her, or review her medication. My mother spent her final days with bedsores and in agony. It was a horrible experience with her writhing and crying with no one to help us with her pain and our anguish. When my mother finally passed it was hours before anyone even called us back. We ended up having to call the police for pronouncement. This place should really be shut down. I would check other reviews online and you will see that this is typical of their unresponsive service. We should never have put her in Penn’s home hospice. She passed two days after arriving home. We should have let her pass peacefully in the hospital where she would have had a humane death. Please do not let them care for your loved one. Doire research than we did.

Was seen in ED 2 days ago explained my symptoms in detail.
Also, that i was born and identify as a woman and have been for almost 40 years so I know my body well !

I asked the RN why my lab results read that my WBC was higher than normal, he failed to explain and request to send the doc in.

I ask the doc again are u certain the extreme pain and discomfort is indeed not what I’ve diagnosed myself with. She goes on to say SWEETIE, you do not have this issue.

Here I am literally 2 days later same symptoms yet worsening & guess what ?! I truly have what I thought I had !!

Came in at 7pm for RN on duty to confirm
Finally taken back at 11pm to an area upstairs with a few other ED patients

With absolutely no privacy !! I heard the women next to me very lengthy medical hx along with current symptoms and have yet to be serviced. From her passing clots, to her IBS, to the pharmacy she uses!!

I would’ve given ZERO stars but it’s 2 here because DOC JUNE OR JUDE was EFFECTIVE, EFFECIENT, PLUS direct & clear with care !

Had Allergy bracelet on
they come in like ohh we are goin to DC U, we sent the script ur allergic to- to the pharmacy mhmm 😅 w t f

Poor availability. Poor record keeping. Arrogant specialists don’t review your record until you are in the room with them. Be ready to explain your issue first to the nurse checking you in and then to the physician assistant who checks you out and then finally the doctor who ultimately spends a couple of minutes with you. You’ll leave wondering why you even came in. Sad state of affairs here the last few years. Used to be great but now just mired in bureaucracy. Good luck getting proper referrals. Nothing is better than showing up for a procedure only to be told primary care put in the wrong code and you can’t do the procedure you’ve been waiting 5 months for even after you followed up with insurance and made sure everything was approved. Just sad and frustrating over the last few years.

I'll be completely honest, I love the doctors, when I can see them. Which is never.
I had an autoimmune flare 3 weeks ago, terrible almost lost my eye sight, couldn't get in to see the doctor.
My child had utilized, couldn't get in to see the doctor.
Infection of the toe, couldn't get in to see the doctor.
We've been exclusively using urgent care for a year because we can't get appointments.
This is unsustainable. Sick people need doctors. Why do I pay for health care? Why should I stick with you guys?

My experience with the actual physicians has ranged from poor to excellent. My problem is the total lack of integrated care promised and the unreasonable amount if time and effort it takes to secure a timely appointment even if you are a current patient. Example. It took me over a year to secure an appointment with a General Practitioner. Since securing the appointment they’ve changed the date twice most recently moving it 3 MORE months into the future. In addition, each internal group (General Practice, Pain Management, Ortho, Cardio, Gastro) are considered separate practices. Consequently you are considered a new patient even with an internal referral. And as a new patient within Penn Med you still do not get any advantages over someone walking in off the street seeking an appointment.

Every human being has the right to be included in their healthcare decisions regarding their care and communicated in a way they can understand. A loved one's plan was for physical, occupational and speech therapy and was expected to make near a full recovery. Additionally, was medically stable and not terminal.

Sadly, an unnecessary hospice referral was initiated for Penn Medicine Hospice. She did not want hospice. How is this possible? The plan was for therapy through a different homecare company who knew her, not Penn. This was well documented.

Penn social work and COSA dismissed my concerns regarding discharge plan was for therapy not hospice. Additionally, I had concerns regarding visitor restrictions and isolation. I did inform law enforcement who did a wellness check as recommended by primary doctor.

Our loved one was making significant progress until hospice was started. I always advocated for her to receive an optimal level of care to promote independence and accompanied her to appointments.

Requests to reverse hospice were unsuccessful, despite primary doctor sending a new referral for therapy to a different homecare company who knew her.

Sadly, she passed away shortly after hospice was initiated. The phone call description I received, was that she passed away not peacefully and suffered. Heartbreaking, and Horrific circumstances.

I have many unanswered questions regarding how someone who was doing so well suddenly regressed immediately after hospice.

Our loved one had many fulfilling years left to enjoy. It was not her time. Our family is devastated. I do not recommend Penn Medicine Hospice, 150 Monument Rd. STE 300, Bala Cynwyd, PA 19004.

On the night of March 9th, a young woman found herself in a severe psychotic state under the care of Penn Medicine Princeton Health. Her father arrived on March 9th. Later that evening, around 7:40 PM, John left the hospital to check out of a hotel in New York City with plans to move to a hotel closer to the hospital the following day.

At approximately 10:30 PM, the staff contacted her father instructing him to pick his daughter up immediately or she would be released. Despite explanations of the young woman's psychosis and her need for continued care, the staff insisted on discharging her because she was over 18 and expressed a desire to leave.

Her father begged the hospital staff not to discharge her and even offered to arrange and pay for an ambulance to transfer her to a psychiatric hospital. This request was denied. They released her at midnight on a dangerous street in a psychotic state.

He took an Uber to the hospital and was shocked to see his daughter was discharged with a gaping wound that hadn't been cleaned or bandaged. John learned that she fell at the hospital, and no one was willing to clean or care for her wound.

Here's the email he wrote to Penn Medicine Princeton Health. No one will meet with him.

"My daughter was in severe psychosis with hallucinations, missing from family for a few days, and then was sent to your affiliated Hospital by Princeton police. She had a fall in the hospital premises when she ran away to the Ambulance area as she was scared in the new environment. Timidity is not uncommon for patients with psychosis. The manager of the emergency department forcefully released her at midnight (less than 12 hours after the police sent her) without any treatment for her psychosis and without covering her wound that was bleeding. The hospital’s report implies that she was released to the outside without a family member.

The doctor was hesitant I could feel from the phone call to her before the release of my daughter, but the manager overrode the doctor. It could be that the hospital failed to confirm her insurance and feared a financial loss. One can only guess the manager's motive, but the above facts are facts. On the next day, my daughter was taken to another hospital by police and was subsequently treated at psychiatric hospitals for over 4 months.

A few days after my daughter got forcefully released by your affiliated hospital, I wrote a complaint to the hospital demanding an investigation. The hospital came back with a report filled with lies. I sent my evidence to refute the lies, but the management, including the hospital's CEO, did nothing but stand by the lies. I then complained to the president of the University of Pennsylvania, which owns the hospital. Surprisingly, I only got a standardized reply without specific discussions on the incident. All replies, in essence, stood with the lies in the report. A year after the incident, I still feel so angry about the administrators who provided cover for the liar in the Hospital who can continue to make arbitrary bad decisions about patients."

His story echoes a lot of families' experiences. He can send you all the documentation you need