There is no doubt that the SureSafe Family and friends alarm device is a first class product. Unfortunately, for us, it would not respond reliably in our poor reception area. During the returns proc... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Mehr ansehen
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Mehr ansehen
Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Kontaktinformationen
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Vereinigtes Königreich
- 08001123201
- info@personalalarms.org
- personalalarms.org
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Simple easy to use device
Simple easy to use device that only contacts family members instead of a monitoring service. Setup was easy, Todd was very helpful.

Antwort von SureSafe Alarms
The watch came the following day.
The watch came the following day.

Antwort von SureSafe Alarms
Kayla was a wonderful help
Kayla was very helpful, patient and knowledgeable. My dad will benefit from this extra safety measure.
Barbara

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Everything was clear and easy to setup
Everything was clear and easy to setup, liked the personally call to help setup for questions

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Great product and service
Really great helpful and prompt service. Easy to set up and register - would highly recommend

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Good customer service and easy set up.

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Great service
Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you

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Great place to get the alert for sick…
Great place to get the alert for sick family member

Antwort von SureSafe Alarms
We've very pleased with our choice of SureSafe
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!

Antwort von SureSafe Alarms
The equipment arrived promptly and well…
The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!

Antwort von SureSafe Alarms
The support team did awesome job to…
The support team did awesome job to help with the activation. Quick and simple

Antwort von SureSafe Alarms
Set-up was easy
Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.

Antwort von SureSafe Alarms
Quick & efficient answers.
Quick & efficient answers.

Antwort von SureSafe Alarms
Swift response to test calls
I got off to an unpromising start with the SureSafeGO personal alarm, since I didn’t find the ‘Important Information’ leaflet very helpful. (An illustrated guide for others who like me need something basic can be found online by searching SureSafe User Guide Device Updated Jul 25). Nor did I understand why, if SureSafe was offering a 30-day risk-free trial, I was being asked to set up a direct debit in the first 30 days, still less to encourage friends to use the device before it had even arrived. Once I trialled the alarm, however, I was extremely impressed. The 4G roaming SIM picked up calls in all but the most enclosed room in my house (the mobile signal is weak in my semi-rural area) and staff response was swift and courteous. While comfortable, I do find the device large and chunky for my wrist and decided to trial a more petite style, also 4G, offered by another provider. To my horror, after a test call (from my kitchen, where the mobile signal is weakest) five minutes passed before I heard a connecting signal and a further two before a reponse team member from the other provider picked up the call. I tried with my SureSafe alarm and received its connecting signal within a minute. Other time comparisons were also superior. Top marks, SureSafe. This is third time lucky for me, since I trialled another wristband alarm several months ago, also cellular and GPS, which didn’t connect in several rooms in my house. I subsequently discovered it had a 2G SIM. Evidently 4G is stronger in my area and I am glad I persevered and found an alarm that works throughout my home and a provider with an adequately staffed response centre to pick up calls swiftly. It is reassuring to know that help can be summoned fast when needed. I’m not willing to compromise on personal safety.

Antwort von SureSafe Alarms
Very polite
Very polite, respectful of my time, awesome personality, great follow-up

Antwort von SureSafe Alarms
Personal alarm watch
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first independent living flat. This alarm will help to keep her safe if she falls during a seizure but will not detect one (would be great if it could). We have tested the watch & the 24/7 response is very fast to answer the call & check if everything is ok. So far so good!

Antwort von SureSafe Alarms
Experiance
Having read all reviews decided this one is for me

Antwort von SureSafe Alarms
Todd called me back several times to…
Todd called me back several times to troubleshoot the activation. Very helpful.

Antwort von SureSafe Alarms
The Suresafe wrist band is superb
This Suresafe wrist band is superb and has worked brilliantly when I have had a seizure.
The customer service is spot on and their response is very quick and efficient.
The whole thing has, and is, providing reassurance for myself and my family.

Antwort von SureSafe Alarms
Great customer service
Really helpful advice and descriptions of the available options and incredibly fast delivery. The product itself is easy to manage and the bonus of it talking was fantastic as the user is visually impaired.

Antwort von SureSafe Alarms
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