There is no doubt that the SureSafe Family and friends alarm device is a first class product. Unfortunately, for us, it would not respond reliably in our poor reception area. During the returns proc... Mehr ansehen
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Das sagen Bewerter
I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Mehr ansehen
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Mehr ansehen
Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Kontaktinformationen
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Vereinigtes Königreich
- 08001123201
- info@personalalarms.org
- personalalarms.org
4,8
Hervorragend
1143 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Everything first class so far
Everything from the web site, ordering, delivery, set up, support info and test call was really good. The instructions are easy to understand and the appropriateness of the guidance/answers to my questions was first class. Very impressed so far.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our website, ordering process, delivery, and support. If you ever need assistance in the future, we're here to help!
Very informative
Very informative
I chose yourself as I had enquired with other companies. Mostly they were the same. What convinced me was who I spoke to wasn’t pushing me for a sale. I felt pressured by the others, constantly calling me, and talking so fast about the product. Thank you Suresafe. Will recommend you .
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our approach made you feel comfortable and not pressured during your decision-making process. We are grateful for your recommendation. If you ever need assistance in the future, we're here to help!
We have the original SureSafe Go for…
We have the original SureSafe Go for our 85 year old mother, it’s so easy to top up the credit!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that the SureSafe Go is working well for your mother and that topping up the credit is easy. If you have any questions along the way, feel free to reach out!
Wonderful 1st call with Tom
Wonderful 1st call with Tom. Made it very easy to get started. Looking forward to receiving the device!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! If you have any questions along the way, feel free to reach out!
Todd was very patient and informative
Todd was very patient and informative. He got our new device set up fairly quick. Thank you
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that Todd was able to assist you patiently and efficiently with your new device setup. If you need any further assistance, feel free to reach out!
Extremely friendly and extremely efficient
Extremely friendly and extremely efficient and very speedy response Many Thanks!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient and friendly.
Very easy to understand
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback!
Polite and competent service
Received alarm and set it up. Rep was fantastic and knowledgeable.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback!
The first thing that impressed me was the SureSafe website.
The first thing that impressed me was the SureSafe Website.It had all the information I needed to make a decision to call and leave my number.
Daryl tried to call me back but my iPhone was switched to silent. So when I didn’t answer Daryl sent me a txt containing his direct line.
When we made contact he explained the procedure I needed to take and sent me an email containing a form to complete with details of my emergency contacts.
My Wristband was delivered by Royal Mail the following day and contained very clear instructions on how to set it up.
That afternoon I went out for my usual 2 mile walk feeling very safe and secure knowing I was being tracked and that I could call for help should I need it.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our website provided you with all the information you needed. Thank you so much for your wonderful feedback!
Confidence with a fall detector pendant
Dealt with Daryl Yates who was excellent. Explained everything thoroughly to my father.
My father had several falls and so he purchased a falls detector pendant. Last year. Christmas 2025 they stayed at a hotel in Kent. Mum had a bad fall in the hotel but they couldn’t get any response from the hotel staff. Dad activated his fall detector pendant and they automatically called an ambulance. Mum had fractured her hip. They have now purchased a second pendant so Mum has now her own.
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for sharing your experience with us! It's wonderful to know that both your father and mother now have the peace of mind they deserve with their own pendants.
Setup was a breeze
The woman who helped me was patient, thorough and easy to communicate with. The setup went quickly. Everything so far is good.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team member was patient, thorough, and easy to communicate with during your setup. We appreciate your feedback.
Efficient friendly professional service
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, friendly, and professional.
Fast delivery
Fast delivery, easy to get my family connected to my watch. Only moan i have is the strap, difficult to close strap, but i'v now got 1 of your magnetic straps which is so so much easier. I feel much more comfortable & safe having it on all the time.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you found our delivery fast and that connecting your family to the watch was easy. We appreciate you sharing your experience.
so far so good
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your positive feedback!
Kala was great in setting us up and…
Kala was great in setting us up and answering questions. Easy process. All good so far.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that Kala was able to assist you effectively and make the process easy. Thank you so much for your kind words!
Very easy to set up I'm very clear…
Very easy to set up I'm very clear instructions.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you found the setup process very easy and appreciated the clear instructions. Thank you so much for your wonderful feedback!
Nearest family is 150mls away and I…
Nearest family is 150mls away and I live alone and am 80yrs old so it was to be able to contact my sons in emergancy
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for sharing your thoughts with us. If there's anything more we can do to assist you, please don't hesitate to reach out!
Exceptional Tech
The tech I spoke with was very knowledgeable and eager to help and effective in what he did
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our tech was knowledgeable, eager to help, and effective in assisting you. We appreciate your feedback!
very helpful
The advice I was given helped me greatly really appreciated it
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that the advice you received was helpful to you. Thank you so much for your kind words!
Total nightmare
Total nightmare, no help at all regarding the digital switchover, I’ve phoned at least twice and once someone else phoned me back, so far all I’ve been told is that I need to buy a booster for my mobile phone!
BT say its up to you to provide an alarm that works on a digital landline, I dont need this hassle as I’ve got Stage 4 cancer and having aggressive chemo. Ive now tried chat with no success
23. April 2026
Bewertung ohne vorherige Einladung
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