I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Mehr ansehen
Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Mehr ansehen
Unternehmen hat geantwortet
Absolutely fantastic from start to finish . John initially was brilliant. Discussed everything with my son and then myself .ordered and arrived .my daughter rang with a couple of set up questions and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Kontaktinformationen
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Vereinigtes Königreich
- 08001123201
- info@personalalarms.org
- personalalarms.org
4,8
Hervorragend
1142 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
SureSafe - The Best choice I could have made.
I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I received my watch and a booklet explaining everything about the Watch clearly. I was happy and relieved that everything had gone so smoothly. Highly recommend them.
Sheila
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We’re delighted that you're happy with your watch and the information provided. If you ever need further assistance, don’t hesitate to reach out!
Great response time
Great response time, on time delivery and easy to use.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you experienced great response times, on-time delivery, and found our service easy to use. Thank you so much for your wonderful feedback!
Kayla did great answering my questions.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We appreciate you taking the time to share your experience.
I couldn’t recommend this company…
I couldn’t recommend this company highly enough. Their communication is excellent and the staff are amazing. We had a problem with my Dad’s watch and it was sorted immediately. Thank you 😊
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We truly appreciate your support!
The Personal Alarm works very well and…
The Personal Alarm works very well and was answered almost immediately when I've tested it within the first week
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that the Personal Alarm is working well for you and that you experienced a quick response during your test. We appreciate you taking the time to share your experience.
Listen to the customer, don't make the wrong sale.
Without realising it, SureSafe sold me exactly the wrong one of their alarm systems. As a result there were naturally a large number of missing pieces of information, serial number on the bottom, yes bottom, of the nice box, etc.. A very frustrating two hours and on ringing was told "we have not had complaints before".
Moral: Ask what the customer wants before selling them, not any old product, but the one they are wanting"
Chris Everett Petersfield
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations and that the product recommended wasn't the right fit for your needs.
We always strive to provide a five star service, which is reflected in our average Trustpilot rating of 4.8 out of 5 from over 1,000 reviews. However, we're sorry for your experience on this occasion.
We appreciate your feedback and will use it to help improve our customer experience.
Antwort von SureSafe Alarms
Thank you very much for taking the time to share your experience.
Antwort von SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that you found everything easy and enjoyable. We appreciate you taking the time to share your experience with us.
Kayla
Kayla was very knowlegeable about my product. She trouble shooted and got my producted working!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that Kayla was able to troubleshoot and get your product working.
Device arrived 3 days late
Device arrived 3 days late.
Technical support poor.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your feedback. 99% of orders are delivered next working day using Royal Mail's 24 Hour Signed service. We sincerely apologise that your device arrived later than expected and that your experience with our technical support did not meet your expectations.
We understand how frustrating both issues can be. Your comments have been shared with our team to identify why your order was late and as we work to improve our customer support.
If there's anything we can still do to help resolve your concerns, please don't hesitate to reach out—we'd appreciate the opportunity to make things right.
Easy to use
From setup to usage everything was so simple!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you very much for sharing your experience.
Excellent customer service and great device
Customer services both pre purchase and post service were super helpful. You have a great team and I’m very happy that the device is so simple and easy for my father to use. It’s very reassuring to know that he can contact me for help so easily. Thank you.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that both our pre-purchase and post-service teams were able to assist you effectively.
Excellent customer service back up
I dealt with your customer service team a few times as I set it up wrongly and they were extremely helpful.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that our customer service team was able to assist you effectively. If you need anything else, don't hesitate to reach out!
Excellent service
Excellent service , easy and help full staff, delivery of watch was fast, my dad feels a lot more confident to go go out without worrying . The watch is very easy to use and the sound quilty is great
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for sharing your experience.
This watch gives me more confidence and…
This watch gives me more confidence and peace of mind. A brilliant invention. Thank you.Anne Neal
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that our watch has given you more confidence and peace of mind. Thank you so much for your wonderful feedback, Anne!
They are so much better then the…
They are so much better then the "fallen cant get up" company. Was with them 14 years. My gram passed and they would not let us keep the account that was active for over 14 years without paying activation fees, equipment costs (over $300) and rasing the monthly fee to over double of this companies. They have been absolutely wonderful to deal with as well. Everything was SUPER easy!
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with us. It's great to know that our team has made everything easy for you during this time.
Allows you to order items not in stock.
Ordered my alarm on a Wednesday admittedly @1.05 so missed the deadline.website states next day delivery if ordered before 1.00 By Friday still no alarm or despatch notification. Called sure safe to ask where my alarm was only to be told the alarm I ordered would not be in till Tuesday. I needed it ASAP. Would be polite to notify me of the delay before the order and if for any reason that was not possible after the order was placed.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your feedback. We're very sorry that your experience didn't meet expectations on this occasion.
While over 99% of our orders are delivered the next working day delivery using Royal Mail's next day delivery service, we sincerely apologise that this wasn't the case with your order. We also understand your frustration, particularly when customers need an item urgently, and we appreciate you highlighting where we fell short.
We're sorry for the inconvenience caused. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with the level of service we're known for in the future.
I was told someone would call me right…
I was told someone would call me right back to activate my device and that did not happen, but once I got through to someone they were very helpful and got my issues resolved!!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for sharing your experience with us. If you have any further questions or need assistance, please don't hesitate to reach out!
From my first enquiry to conclusion…
From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what you get is great much more than expected, As my contract with my current supplier had increased I have now cancelled them because I get more for less with.Sure Safe Alarms
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that your experience with our sales team was smooth and informative, and that you're enjoying the benefits of your new watch. It's fantastic to know that you feel confident with the GPS feature and find great value in what we offer. Thank you so much for your wonderful feedback!
Very helpful
The person I spoke to to help me through the renewal process was extremely helpful and the experience was a pleasure...and he saved me some money given the pendant user is disabled and therefore VAT exempt. Who knew.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your wonderful feedback! We appreciate you sharing your experience.
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