I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Mehr ansehen
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Das sagen Bewerter
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Mehr ansehen
Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Mehr ansehen
Unternehmen hat geantwortet
Absolutely fantastic from start to finish . John initially was brilliant. Discussed everything with my son and then myself .ordered and arrived .my daughter rang with a couple of set up questions and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Kontaktinformationen
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Vereinigtes Königreich
- 08001123201
- info@personalalarms.org
- personalalarms.org
4,8
Hervorragend
1142 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good value and excellent overall package
This company offered the best package for my active 88 year old mum who is always out and about on her mobility scooter. I can see where she is and if I'm not able to answer my phone, I know she will be able to contact someone for help 24/7. I initially had some questions with set up and billing and when I called the customer service I received was excellent, which further reassured me that I'd gone with a good company.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your wonderful feedback! We appreciate you sharing your experience.
The wristband alarm arrived the next day…
The wristband alarm arrived the next day, with my magnetic strap upgrade, which is brilliant! I did contact customer services to check how to use the clock button to find out the time & battery charge status & they also monitored the battery usage for me as I live in a terrible mobile area, so now I have that information, I can check on when it needs recharging, which obviously makes me feel safer. Very happy with the product & service.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for your wonderful feedback!
Easy help from both Customer service…
Easy help from both Customer service and from Darrell on placing order. Easy to set up, I think, easy to use. Strap not so easy to put on. Seeking a replacement
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you found our customer service helpful and the ordering process easy. We appreciate your input regarding the strap, and we're here to assist you with a replacement. Thank you for your feedback!
Alarm watch arrived the day after it…
Alarm watch arrived the day after it was ordered and it went off at 01.38 24 hours later when my mother fell, the watch called me and it saved her lying on the floor for 6 hours. Worth every penny just for that call!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for sharing your experience! We're thrilled to hear that the alarm watch arrived promptly and played such a crucial role in helping your mother. It’s wonderful to know that it provided timely assistance when she needed it most. We appreciate you taking the time to highlight this!
Sure Safe made the entire set up…
Sure Safe made the entire set up process super easy. Todd was very kind and professional and answered all my questions.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the setup process was easy for you and that Todd provided kind and professional assistance. We appreciate you taking the time to share your experience with us!
The alarm is very lightweight
The alarm is very lightweight. It is waterproof. It can be used anywhere, because it is basically a miniature cell phone self-contained. The prompts and the speaker are very loud and easy to hear for an elderly person. We feel safer having this alarm. Thank you.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you find our alarm lightweight, waterproof, and easy to use. It's great to know that it provides a sense of safety for you and your loved ones. Thank you so much for your wonderful feedback!
Easy to setup customer service was well…
Easy to setup customer service was well mannered and polite
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you for sharing your experience.
Great service
The person I spoke to on the phone was really helpful and well-informed. The alarm was delivered really quickly and it is easy to operate.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team was helpful and well-informed, and that your alarm arrived quickly.
Customer service was very helpful when…
Customer service was very helpful when I put the wrong address for my order, they got the problem fixed very quickly
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're glad that our customer service team was able to assist you quickly with the address issue. Thank you for sharing your experience.
I found exactly what I needed and was…
I found exactly what I needed and was taken through the sales process by a very helpful gentleman. I also spoke to a very pleasant lady called Helen who took down all the details you needed.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you found exactly what you needed and had such a positive experience with our team. Thank you so much for your wonderful feedback!
Great customer service
Great customer service. No hidden costs. Upfront price structure.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great customer service and upfront pricing structure.
Great customer service
Great customer service, they talked through all the options. The device was quick to arrive and easy to set up.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that you had a great experience with our customer service and found the setup process easy. Thank you so much for your wonderful feedback!
Faultless transaction.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback!
Excellent Team
Excellent Team. Daryl answered all my questions, and put my mind at rest. The tracker arrived the following day. Yvonne on the customer services quickly responded and advised on how to adjust a setting. Many thanks.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that Daryl was able to answer all your questions and put your mind at ease. It's great to know that Yvonne provided quick assistance with the settings as well. We appreciate your kind words.
Product works well and is easy to set…
Product works well and is easy to set up and use
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
We're thrilled to hear that the product works well and is easy to set up and use. Thank you so much for your wonderful feedback!
Attempts to renew contract despite being notified of death
Hi My father had a subscription which I cancelled 6 months ago when he died Suresafe have just tried to collect next years subscription and have informed me that the Direct Debit failed !
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Please accept our sincere condolences on the loss of your father.
We have reviewed our records and have been unable to locate a previous cancellation request. We have attempted to contact you by email and telephone. The subscription has now been cancelled, and confirmation has been sent to you by email.
If there is anything further you would like us to assist with, please do not hesitate to contact our Customer Support team.
New customer
Easy to understand webpage and instructions for ordering. Prompt service to set up the alarm system, and excellent customer service.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our webpage easy to navigate and our ordering instructions clear. If you have any further questions or need assistance, feel free to reach out!
Antwort von SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that Kala did a great job.
Setting up the device was quick and…
Setting up the device was quick and easy. When I tested it, it worked as expected. We are very pleased with the product so far.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that setting up the device was quick and easy, and that it worked as expected. We’re glad you're pleased with the product so far. If you have any further questions or need assistance, feel free to reach out!
The alarm is great
The alarm is great. Easy to set up and when I had a question about calls it was answered very quickly and clearly
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the alarm easy to set up and that your questions were answered quickly and clearly.
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