Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... Mehr ansehen
Unternehmen hat geantwortet
I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job... Mehr ansehen
Unternehmen hat geantwortet
Our company has been using Personnel Checks to process our DBS' for a few months months now and we have received a great service. They respond quickly and professionally to any queries and questions.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Personnel Checks
Vom Unternehmen geschrieben
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
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Personnel Checks
Vom Unternehmen geschrieben
Kontaktinformationen
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Vereinigtes Königreich
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
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10 026 Bewertungen
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Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent Service and Great Support from Lisa
I had a very good experience with Personnel Checks. The process was handled professionally and smoothly from start to finish. Lisa Jolley was extremely helpful, polite, and supportive throughout the process. She explained everything clearly, responded quickly to my questions, and made the whole experience easy and stress free.
I really appreciate Lisa’s excellent customer service and the support provided by Personnel Checks. I would happily recommend their service to others.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Trying to sort out a time critical…
Trying to sort out a time critical deadline and an employee unable to find their DBS, I contacted Personnel Checks for advice, I got this in abundance from Jordan along with support, information and plenty of options regarding my situation. I highly recommend Personnel Checks they are fast, efficient with a very professional and friendly service, thank you Jordan for your help today it's been greatly appreciated.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Tracy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan from Personnel Checks
Jordan was friendly and helpful from the start. Quick to respond to queries and very aware of our requirements of the system. She offered to provide training at short notice when she realised there was a gap in knowledge which was really helpful. She was able to resolve queries effectively. Very professional and amicable to deal with.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Fiona,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thanks
Hi
As had made a hick up on my application you’re team emailed me and told me to restart which I did and guess what, it bloody worked so I’m happy you’re happy so can you sort out my other half cause she’s never happy
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan was very accommodating!
Jordan was very accommodating with what I had requested! Thanks
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Kiri,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Lisa is professional and friendly in…
Lisa is professional and friendly in all my dealings with her. The service is responsible to our needs as an IFA
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Poor customer support
Three months after making my application for an enhanced DBS Check I had not heard from them. Getting in contact was extremely difficult as their customer support line was always busy.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Ali,
Thank you for taking the time to share your feedback. We completely understand how frustrating it is when you're trying to get through and our phone lines are busy, and we're sorry for the inconvenience.
At times, we experience a high volume of calls, which can unfortunately lead to longer wait times. While we can't always control how busy our phone lines become, we do want to make it as easy as possible for you to get in touch. If you're unable to reach us by phone, our live chat service is available, and our team will be happy to help you there.
We really appreciate your patience and your feedback, and we're always looking for ways to improve our service.
Should you wish to discuss this further please reach out to our General Manager at complaints@personnelchecks.co.uk
Regards,
Lisa
Very helpful staff
All the staff at Personnel Checks are always very helpful when I ring and answer any queries i may have. Lisa has been particularly helpful with setting up new processes.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Debbie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Louise responded quickly and was able…
Louise responded quickly and was able to solve my query quickly and provide links to help sheets so that I can solves similar issues myself in future!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Molly,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great Service
Great Service, Very Efficient and Highly Recommend.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Shabana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Unbelievable on the amount of e.mails I…
Unbelievable on the amount of e.mails I have sent just to sort out the date of birth and it’s still not sorted even though I’ve received e.mails to say it has.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Uzma,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations.
We are looking into the change requested and a member of the team will call you shortly to help.
Kind regards,
Lisa
Great service and quick replies over…
Great service and quick replies over email when I have a question. The customer service is excellent!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Poppy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I have been using this service for a…
I have been using this service for a couple of years and always have an amazing experience even if there are issued they are so quick at dealing with the I have dealt with Jordan today who was exceptional with the customer service
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Good morning,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was brilliant in helping my wife…
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfully through the process to the point of remaining on line until we had completed the application. She had an easy, knowledgeable manner and put us at our easy. She was excellent. Thank you Gemma.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Gerry,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Tax plus are very helpful and they act…
Tax plus are very helpful and they act quickly wherever you have problems
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Habil,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Really helpful and quick to respond all…
Lisa has been really helpful and quick to respond to all my questions. The DBS process can be quite complicated, but the team at Personal Checks make it straight forward and easy to work through. Thanks for being amazing. I'm going to use you guys each time from now on. Kerry
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Kerry,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Literally couldn’t have done it she was…
Literally couldn’t have done it she was amazing very helpful thank you so much
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Adam,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
The team are great
The team are great. Isobel especially is brilliant and supported me on multiple days with questions that I had. Thank you to all of the team.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Rick,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
A huge 5 stars to Personnel Checks
A huge 5 stars to Personnel Checks, and a massive thank you to Beth and Lisa! We were in the middle of launching a new business and feeling totally overwhelmed by the paperwork. As neurodivergent creatives, dealing with database forms is not our strong suit, but the remote support we received was exceptional. Beth and Lisa were always available on the phone or by email, incredibly friendly, and helped us seamlessly navigate the portal. If you want a helpful, accessible, and stress-free DBS process, I thoroughly recommend them! Thank you :)
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was very knowledge
Gemma was very knowledgeable, very patient and stayed on the phone until the DBS application was submitted successfully, thank you.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Alston,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.