Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... Mehr ansehen
Unternehmen hat geantwortet
I email the company regarding a piece of information i need and it was handled by Alden, he took no time to respond and provided all information and guided me what and how to do. Great professional at... Mehr ansehen
I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Personnel Checks
Vom Unternehmen geschrieben
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Vom Unternehmen geschrieben
Kontaktinformationen
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Vereinigtes Königreich
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,8
Hervorragend
10 029 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
Levi was very helpful and checked my application properly
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Afzal,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Quick replies & easy explanations!
Received very prompt & friendly replies from Beth
(Customer Success Executive) with straight forward answers/instructions relating to my query.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Melanie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Query on new category
I needed to add a new category for a different staff role at our organisation and my queries were always answered promptly, efficiently and politely.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
I recently spoke with Gemma from Taxi…
I recently spoke with Gemma from Taxi Plus and wanted to share how positive the experience was. Gemma was incredibly helpful, polite, and professional throughout our conversation. She took the time to listen, answered all my questions clearly, and made everything feel easy and well-organised.
Her friendly and reassuring manner really stood out, and it made a big difference to my overall experience. It’s clear she genuinely cares about providing great customer service.
A big thank you to Gemma for her support—she’s a real credit to the team!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
H Mohammadali,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The process was very fast!
The process was very fast. I got my results within a day. I found the website easy to use and the support was timely. I would highly recommend personnel checks. I couldn't proceed with online verification, so I did my verification in the post office. It would be more helpful if they could improve their online verification system. Thanks to Jamie.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Pravinkumar,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
It's a rip off
It's a rip off, they can't do the job and still charge £12 to give a refund back, not happy at all,
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Miguel,
We’re sorry to hear about your recent experience. Providing excellent service and ensuring our customers are satisfied is very important to us, so it’s disappointing to learn we didn’t meet your expectations.
As part of your application, you were required to visit a Post Office branch to complete verification. As you are not based in the UK, we understand this was not possible. We previously advised contacting your employer to see if they can help facilitate this step.
Regarding the £12 cancellation fee, this charge is outlined in the terms and conditions agreed to during the application process, and we’re unable to remove it.
If you would like to discuss this further, please contact our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you
Lisa
Fast and efficient
The service provided was excellent and highly efficient. Bret, the Service Delivery Advisor, was particularly helpful, and his assistance and detailed advice were truly professional.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Chandimal,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Charlotte
System error blamed on user, then asked to pay again
I had an issue with a DBS application because the online form didn’t allow me to enter the flat number for one of my addresses. This is clearly a limitation of the system, not user error.
I was told that the application was withdrawn by DBS because of this, and that nothing could be done by Personnel Checks, and that I would need to pay again to reapply. However, the issue comes from the form not handling certain addresses properly. It is not reasonable to shift responsibility onto the user and expect an additional payment because of a system limitation.
If something like a flat number is so important, the online form should clearly explain it. This should be made clear through a user guide or a message in the address section, rather than leaving users to deal with the consequences of a flawed form.
There was also clear miscommunication. I received an email asking for the flat number, stating that the application could be withdrawn. In a later email, I was told: “we will notify you immediately as soon as we receive a definitive update from the DBS regarding whether they can proceed with your current application.” However, no such update was ever provided.
When I followed up, I was told by Gemma that they had already informed me, referring back to the earlier email which only mentioned that the application might be withdrawn. That is not the same as confirming an outcome.
Overall, the communication was unclear and poorly handled. The email content and writing were very basic, with the exception of Levi and Bret.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Vanessa,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Lisa
Great Customer Service
Very helpful customer service from Jordan Clegg who went above and beyond to help with a bulk request and ensure everything was saved correctly and help us get back up and running again when user error on our side meant some of our checks had been cancelled.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Lauren,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
DISCUSTING
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Malik,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further.
Please reach out to our General Manager at complaints@personnelchecks.co.uk at your earliest convenience.
Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Thank you
Thank you Bret
Bret
Service Delivery Advisor gave me the full explanation on the email.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Bee,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Speedy and helpful service
Jordan was super helpful and my query was answered within minutes. Great service and easy to get hold off someone to ask a question!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
System error and auto responses only
System error and auto responses only. Charge for user and asking user input everything. But the system sucks.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Sin Kwan,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, so it’s disheartening to learn that we fell short of your expectations. I have requested for a member of our support team to give you a call to help resolve the issues you are facing.
Thank you
Lisa
Antwort von Personnel Checks
Hi Himdad,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
5 star service
From starting off a stressful experience, Isobel very quickly changed that for me. Liaising very promptly over email, and solved all my problems via a phone call. It was refreshing to actually speak to a human and resolve the problem smoothly and professionally. Thank you again Isobel.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Kate,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Thank you to Lisa.
Lisa was very helpful, professional, with a quick response time.
She reached out the same day and contacted me via phone, as I was busy she left a message and also emailed which was great. After checking details with me she quickly provided details for my application. Very well pleased with the service she provided.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Jazz,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was so lovely and so helpful and…
Gemma was so lovely and so helpful and took me thought the whole process . I could not before grateful
Thank you
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Amber,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I was filling out my details on the…
I was filling out my details on the Personal Check website for my DBS application, but my driving licence number kept coming up with a “surname mismatch” error. I spent most of the day trying to fix it without any success, so I eventually called their support line.
I was fortunate to speak with a wonderful lady named Isobel Brown. She could not have been more helpful. She patiently guided me through the entire process step by step and made what had been a very frustrating situation feel completely simple and stress-free.
Isobel was incredibly polite, patient, and professional throughout the call. Her level of customer service was outstanding and truly made a difference to my experience.
Thank you, Isobel, for your kindness and excellent support. You are a real credit to your team.
⭐️⭐️⭐️⭐️⭐️
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Mark,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
He was patient and seem knowledgeable
He was patient, knowledgeable and took his time to explain
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Chidozie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I had a very smooth and professional…
I had a very smooth and professional experience with the TaxiPlus applicant support team. They responded quickly to my email and clearly explained the next steps in my application. I sent my ID documents and they confirmed that my application was submitted and that I will receive my e-reference number within 48 hours.
Special thanks to Isobel Brown for the helpful and polite communication. The process so far has been straightforward and well organised. I appreciate the support and look forward to the next steps.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Syed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.