Phoenixautomotiveinc Bewertungen 

Nothing but problems!
Wrong instructions provided and I sent dozens of emails over a couple months time, never getting my questions answered, just ambiguous replies. Finally had to get a pro involved and he had to make a mini usb cable to get the screen to turn on. I see all these pics online of this unit with all different colorful images on the screen, mine was absolute basic with no ability to change layout. The screen is too dark to see in daylight and backup camera is useless, cannot brighten screen beyond 83%. Then we found it is android 9, an operating system that was introduced in 2018 and security updates ceased in 2021. While steering wheel controls worked the music, the info display no longer worked. No access to critical vehicle info like oil life, tire pressure, milage or trip. No vehicle settings availabl, cannot change key fob parameter, lights, horn, interior delay, all was lost. Wired carplay cables do nothing, carplay would only work through bluetooth which disconnected the hotspot and left the unit without internet connection. Does a full 2-3 minute boot up, fast boot only works 2-3 times then a full boot happens. Several times the screen turned on in the middle of the night on its own, many times music is playing but the screen is black and only volume works, no other buttons have an affect. Unit constantly tried to connect to my phone when truck was off, had to forget device every time and then pair again. Now its out of their 120 day warranty and they will not refund although its been their fault it took so long with every email I sent taking a week or longer to reply to and then not answering the question. I paid $600 for this junk and a friend bought one from Amazon for $180, it took 15 minutes to install and it has worked flawlessly for 6 months now. Shop around and avoid Phoenix Auto at all cost, such a bad product and customer service is just terrible.

Technical support was easy to understand and very knowledgeable and helpful. Even solved one of my problems that i didn't have on his scheduled.

It went really good. He answered all of my questions. He was very nice and helpful. I was a little bit frustrated with the unit but now I feel more comfortable using it. I am very happy with my purchase. Thank you

All in all the service was fast and professional. The person that helped me was patient and very knowledgeable. 2 thumbs up.

My 13" touchscreen head unit had a glitch and the tech support at phoenix gave me a video call and fixed the issue quickly! I am very happy with this upgrade, particularly have it is designed to fit perfectly matching my factory look and functionality while giving me access to everything you get with a tablet!

I've installed quite a few of these for it customers over the last few years and finally bought one for one of our own personal vehicles. Huge mistake. Not only did it almost catch my truck on fire, but had to fight just to return it and now they do not want to refund our money. If i could give less than one star, I would

Wonderful guy solved the problem in seconds thanks

Technician was really knowledgeable of the issue and help me walk through step-by-step

So I'm giving them one star for the one unit that work okay. The reason I say that unit is okay... It works, but can't do a simple mirror function that every other head unit does with no problem.

The reason I'm taking away four stars is due to the fact that the service team make you do all the leg work to try to figure out with you what the is. That includes taking out time from your working day or private time to schedule that appointment with them. Then they make you do tasks to try to determine what the issue is. My experience these techs can't figure out basic issues. Then they make us wait even longer by sending out emails to China where they buy those units from. Zero follow up comes from that company. You have to keep scheduling other appointments to follow up on your own.
I've gone over it with them more than three times and they haven't fixed it at all. At this point I'm putting in the old components back into my truck so that I can have AC. The customer service team said they'll replace it, except that I have to ship the one that I have back to them,only then they'll send out a new unit which means my truck is basically useless until the unit arrives.

So buyers beware! the systems aren't horrible but probably not worth the money we're putting in considering we have to do all the leg work from start to finish.

As a business owner myself I would definitely send out another unit so that my clients aren't affected any further.

Take a note from Amazon. Once we take it to UPS you send us the money back. It's very simple non-aggressive and reasonable. No reason inconvenience any further.

I'm going to take this unit throw it directly into the garbage where it belongs so that it doesn't waste any more of my time or Phoenix automotives time.

For the rest of you... Buy at your own risk.

Regards
Eugene

What a con job these rodents do. I purchased an LCD stareo with 16inch screen for nearly 900 dollars. i had a choice between free shipping or expidited shipping for nearly 50 dollars. i wanted it fast so i paid the expidited rate. I recieved an email stating I would recieve this product on March 21st. With a tracking number for UPS. By March 31st the tracking still showed that UPS hasn't recieved the package. I ctried to cancel on the 24th with paypal and Phoenix, to the respose i got was they couldn't refund my money because they already shipped it. And that the tracking would update later. i said if it does, then fine. however, it never updated, it was lie after lie with these people. It finally updated on april first that is would be delivered that day. Phoenix then went and changed the delivery address without my permmission. I paid for the product and it was my property, they refused to refund my money, then went and changed the delivery address after it was finally supposed to be delivered on April 1st. I am contacting consumer affiars and the SEVC on these crooks. BUYER BEWARE> They claim to be from california, but they are not, they are from China or some other company abroad. they use false advertisement to get you to buy, then ignore all consumer laws. Well they are in for a rude awakening when consumer affairs comes knocking on their door, and the SEC blocks them from doing business in this country after all their lies and taking money from people, then refusing to refund it.

I AM VERY PLEASED WITH THE HELP FROM TECH SUPPORT VERY PATIENT AND FRIENDLY HE WAS ABLE TO FIX THE ISSUE I HAD WITH THE CLIMATE CONTROL

Terrible customer service. Absolutely rude and unhelpful. Do not buy from this company if you want a working head unit.

These horrible people they are liars and they do not honor the radios buyers Beware before you buy any of these radios . They’re money hungry and the technical support is terrible. My experience was nothing but bad with them the radio having problems it’s not worth doing. yes it looks good But it’s going to give you a headache. They don’t want to refund you a they will tell you anything just to get you off the phone. You’re guaranteed to have a problem if you purchase any of these Chinese knock off and radio. Keep the factory or go to a place where you get better guaranteed service. These are trash. Save your money.

Knowledgeable and took his time., appreciate it!

I was starting to have a problem with my stereo not working with my hvac controls. I set up an appointment for tech help. They called when expected and through their trouble shooting I was able to get it resolved. It was a loose connector at the back of the stereo which was 100% my fault.

So i bought a radio from phoenix radio from facebook market and the radio tuned out to be defective so i contacted phoenix automotive about the issue and they didnt want to help me unless i had the costumer info,so i was able to get that info from the original box that the radio came in and i got thru finally.
after all the tech support it turned out that the radio is bad so i sent it out to repair and now this fn company is giving me a hard time to get it back so now i'm out 500 bucks.
so dont buy from this company, they will fk you out of your money

Great people to work with and very informative

This company is a scam, they send defective cheap units with Chinese instructions, their call centre customer service is located in the philipines, they will try to milk you out of every dollar, theres no way in getting into contact with a supervisor or anything in California after ordering they asked me to pay an additional $20 to upgrade the unit, after i had already paid and waited 2 weeks, after waiting for a month i got a defective unit purposely sent an absolute nightmare, they sent me a board that was supposed to fix the unit using the slowest shipping method whilst my car was disassembled. waited for 3 weeks and that board obviously didnt fix it. they didnt want to send me a return label after 2 weeks of fighting and getting the bank involved they finally sent a return label. after they received the unit, they sent me a partial refund and asking for my paypal account to send me the rest, absolute scam, the customer service dont know anything, they'll hang up on you and keep making false promises. if you are unlucky enough to order from these guys, get your bank involved immediately. Please look at reviews to see what people went through before buying. this happened multiple times not just with me.

PHEONIX AUTOMOTIVE IS A DROPSHIPPING HUB THEY ARE NOT LOCATED IN CALIFORNIA! THEY USE A RANDOM WAREHOUSE IN CALIFORNIA TO SEND CHEAP UNITS FROM CHINA DIRECTLY WITHOUT INSPECTIONS, THEY ARE LOCATED IN THE PHILIPPINES.

Leaving a review on my experience when calling in for assistance with resolving issue with my unit; customer service and my I.T. Agents were both very friendly, knowledgeable and helpful in assisting me through gaining understanding and getting my issue fixed, Appreciate the Experience!

I needed help with hooking up my new head unit to my F250 and my technician was very knowledgeable and was able to correct all my concerns so far. She was so understanding of my concerns and was very patient with me