Total waste of time and money. Despite claiming to be an Australian site, they are based entirely in Malaysia and shipping takes a very long time. Their customer service is terrible—I have emailed the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Total waste of time and money. Despite claiming to be an Australian site, they are based entirely in Malaysia and shipping takes a very long time. Their customer service is terrible—I have emailed the... Mehr ansehen
Unternehmen hat geantwortet
During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss naviga... Mehr ansehen
Unternehmen hat geantwortet
I chose Photobook Australia as a local company, I didn't realise until after I had submitted my order all their photobooks are printed in Malaysia, so the delivery times are completely misleading. The... Mehr ansehen
Unternehmen hat geantwortet
I have used Photobook for years & have been very happy with the albums. They have greatly improved the software over the years. It’s wonderful they are now based in Australia so time of submittin... Mehr ansehen
Photobook Australia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Australia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Australien
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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I’ve purchased a few photo albums from Photobook Australia and have always been thrilled with the product. They make the best gifts!
The help that I recieved from customer service in regards to redeeming my voucher was fantastic, they responded quickly and nothing was a problem for them. I recieved my photobook today and I love it. Time to start the next one.
Nice product and good quality. There is a lot of paper options to choose from. I just hope there is a bit more sizes.
This is the second time I have used Photobook and it is user friendly and great quality.
My order included a photobook - canvas print and enlarged photo.
All were delivered in the one package and delivered with no damage.
I now have 4 photobooks. I love them all. The quality is great and they are easy to compile.
I couldn’t be more pleased with the album that I purchased from Photobook Australia. The print quality is excellent, the web design tool is easy to use and the customer service is prompt courteous and very helpful. Will definitely be ordering more products from them. Highly recommended!
Really happy with the print quality of my latest Photobook. This is the fourth one I've made, and it looks even better than the previous three (which were also very good).
Have used photobook Australia twice now and very happy with the final product. I pre purchased a voucher and good value for money compared to other photobook companies. Good customer service too whenever I had any questions
End product delivered safely and beautiful quality book of our family international travel experience. Fun to try out the many different templates , a little time consuming but worth it in the end product. Be patient with the duplicates you have to delete when using the magic photobook maker .
Like many others, I had used Momento for years and loved the software. I was shocked to find they no longer existed but they recommended Photobook Shop. First off, I found PBS software nowhere near as intuitive and sophisticated as Momento's; you can do the same things, but it takes three times as long! The quality of the finished book was comparable however. Secondly, I was also surprised to find the album was packed in one layer of corrugated card, and left outside in the rain - luckily I happened to see it before the album itself got wet. Bearing these things in mind, I will continue to use PBS, as the end product is quite similar to Momento, and hopefully over time there will be a far greater choice of templates, frames and backgrounds.
I really enjoyed putting together my Photobook and playing with the page format. Colour and masking options. When the book arrived today, the quality was even better than I expected! Now I have a lasting momento of a great holiday that I can enjoy without using my phone and sifting through 100's of photos.
The website is easy to use and final product great, but more importantly, I had excellent help and advice when I rang customer service
I have had 22 books printed by Photobooks Australia over the last 30 years and every one of them has been WONDERFUL
Thank you for the excellent quality, the excellent help when I have called for advice and the excellent delivery times
Ian Howell
I struggled to put the photo book together but the end result was fantastic. I had to go to the FAQ occasionally as somethings you had to learn by trial and error. I found it was easier to use their autofill options but that meant my photos weren’t in date order. It was hard to restart from scratch
Price was great and I had free shipping
The photobooks are of great quality and the price is unbeatable!
I purchased a photobook for my best friend’s birthday, and I was truly impressed. The printing quality was exceptional, with sharp, vibrant images and well-organized picture placement. The premium paper added a professional touch. It made for the perfect, heartfelt gift, and my friend absolutely loved it. Highly recommend Photobook Australia!
The support from team members was exceptional as i struggled with the program.
The result was perfect
The product is excellent. However, like a Turkish rug shop, they have constant 'sales' - I receive daily emails. The sales are annoying and confusing as you might purchase a voucher but not be able to use it because it does not apply if, for example, you selected lay flat pages. It would be easier for customers if they just reduced their prices and had the occasional sale - with a percentage discount. The actual costs are only shown later in the ordering process. For example, they offer paper quality upgrades for a certain price. It is not until you get to the checkout that there is an additional cost (not mentioned when you select the upgrade) for each page! It is not clear on the bill what the extra costs are for. I corresponded through many emails as I was trying to find a coherent explanation for the extra costs. Without a voucher, my photobook would have cost me over $330 (large). With the cost of the voucher and the cost at checkout, it was just over $200. As I began the project, I had no idea it would cost so much. Please show the cost of additional pages and upgrades on the website and stop confusing customers with sales that are difficult to understand and utilise.
I am very impressed with the help given by staff when there is a problem with ordering.
Photobook staff in Melbourne are always pleasant and try to rectify problems.
I have tried the chat option several times. It can be very frustrating and not at all helpful. You are best to wait until a customer support member can help you.
Great program. Easy to use. Purchased in advance but extra pages were more expensive than anticipated. Used many times over the years. Quick turnaround and good quality products.
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