I have bought several frames (ready made & bespoke) from this company & have always been impressed with the excellent quality & rapid delivery times. I use them whenever I need a frame & can not recom... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Despite a slight glitch from the couriers, which was not the fault of the company, the frames arrived in good condition, were well made and well wrapped. They show off my original artwork perfectly a... Mehr ansehen
I recently purchased two white floating frames for two canvas pictures, 50cm x 50cm. They were just the job, well made, all fixings included. Made the whole process of inserting the pictures very easy... Mehr ansehen
Excellent quality, fast delivery and beautifully packaged. The floating frame is solid and well made, and I’m very happy with my purchase overall. The only area for improvement is the positioning of... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.
Kontaktinformationen
W&G Prints, CB10 1XA, Saffron Walden, Little Walden, Vereinigtes Königreich
- info@photoframesandmore.com
- photoframesandmore.com
4,7
Hervorragend
310 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Antwort von Photoframesandmore
We’re really sorry to hear that you’re disappointed with your experience.
We take feedback like this seriously, but unfortunately we haven’t been able to find any prior contact from you regarding this issue. We always encourage customers to reach out to us directly so we can understand what went wrong and put things right as quickly as possible.
Please get in touch with more details about your order, and we’ll do our best to resolve this for you.
We’d genuinely appreciate the opportunity to make things right.
Perfect fit and looks great
Perfect fit and looks great. Really pleased and will use this company again
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
Thank you so much for the lovely review! We're really pleased to hear it was a perfect fit and that you're happy with how it looks.
I cut my losses
I ordered a frame specifying the outer dimensions of my picture frame. I was sent a larger frame than expected with an appeture matching my specified expected outer frame dimensions.
The instruction box during ordering had a character cap (I was unable to specify clearly my requirements and was forced to delete 50% of my message) the seller required a specified format. My bad, I should have sent an email confirming my requirements.
The frame I received is too large for it's intended purpose and I can't use it.
After reaching out to the vendor they refused a return/assist with amending the frame. I was offered a replacement at a 30% discount. They wanted an extra £50 from me to get a frame that I can use.
On reflection...the £70 frame I received is low quality and came with economy plexi glass. Rather than invest another £50 I honestly couldn't justify it so chose to cut my losses.
I accept the terms and conditions of purchase and that legally this company had no obligation to accept a return or provide assistance after purchase.
The customer service I experienced was machiaevlian and this company is more concerned with short term profit than building their customer base. This is an honest, accurate assessment.
I should have gone to my local framer in the first place, better quality for the same money...lesson learnt.
A terrible experience, I set fire to £70...I will get over it 🤷
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
We’re sorry to hear that you are disappointed with the outcome, but it’s important to provide clear context for anyone reading your review.
The frame you received was manufactured exactly to the measurements you submitted when placing your order. This was a fully bespoke, made‑to‑measure product, and we rely entirely on the dimensions provided by the customer. Once a custom frame has been cut, assembled, and pinned, it cannot be altered—any change requires an entirely new frame to be made from scratch.
We appreciate that ordering custom sizes online can sometimes be challenging, especially when working with specific formats or character limits. However, we always encourage customers to contact us before ordering if clarification is needed. No such contact was made in this case.
Although the sizing error was due to the measurements entered, not to any mistake on our part, we still offered a 30% discounted replacement as a goodwill gesture. This covered the cost of new materials, labour, and production time for a completely new frame. For a bespoke item, this is a generous offer and goes well beyond what most framers would be able—or willing—to provide.
Your review also omits that your communications with our team were extremely rude and dismissive. Despite this, we remained professional throughout and responded promptly with accurate information and solutions within the limits of what is possible with custom manufacturing.
While we understand it is frustrating when an item does not fit its intended purpose, the product supplied was correct, and we acted fairly and transparently at every stage. We are confident that we handled this situation appropriately and in line with industry standards.
A nice quality frame
A nice quality frame, good value for money, arrived quickly and safely.
31. März 2026
Antwort von Photoframesandmore
Thank you for the great review! We're glad to hear you're happy with the quality and value, and that it arrived quickly and in perfect condition. We hope to hear from you again soon!
The Frame and the inserts are quality…
The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be proud of and a pleasant and loving reminder of him every time we pass them and raise a smile.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
Thank you so much for this truly touching review. What a wonderful and meaningful way to honour your father-in-law's service — displaying his medals and photo so proudly is a beautiful tribute to him and his memory.
It means a great deal to us to know our frame plays even a small part in keeping that smile alive every time you pass by. Thank you for sharing something so personal with us
I’ve had consistently excellent service…
I’ve had consistently excellent service from Photoframesandmore. Every order has been processed quickly, and delivery is always speedy and reliable.
The quality of the mounts and frames is fantastic, well-made, sturdy, and exactly as described. It’s clear they take pride in their products.
Overall, a great experience every time. I wouldn’t hesitate to recommend them to anyone looking for high-quality frames and efficient service.
26. März 2026
Bewertung ohne vorherige Einladung
5 stars!
I was VERY impressed with the service I received. I placed a very late night order which I needed fairly urgently and my frame was shipped in record time the next day and got to me in a great condition.
I’m very happy with my item, so I would highly recommend PhotoFramesandMore!
19. März 2026
Bewertung ohne vorherige Einladung
Total Shame. Evri = DISASTER!
It’s such a shame that all the reviews seem to praise the quality of the products produced here - sadly I never got to found out.
Yet another small business who is completely let down by Evri. I ordered my item with priority delivery as I wanted it for an anniversary. I even had a few days grace, just in case. When (after a few days) I hadn’t received a notification from Evri, I contacted Photoframesandmore.
They were a little slow to respond but eventually agreed to refund the priority delivery. Agreeable of them but quite right too; you can’t ask me to pay for a service which I never received.
The frame never arrived in time for the anniversary. In fact, the frame never arrived at all. After a week and a half of emailing and asking the company to just send out another frame I eventually got a stock image sent to me saying the item had been delivered. The photo was not of my door nor of my house. It was a stock image. Later that day, the company confirmed the item had been delivered elsewhere.
I kept asking for the item to be resent. Repeatedly over the course of 4 emails I asked for the item, even though it was terribly late. For some reason, they didn’t understand this. They told me the item had been refunded. I thought as a gesture of goodwill for the terrible let down, but no - I was then told that the case had closed and if I still wanted the item, I would have to reorder it through the website. No further help provided.
So two and a half weeks later I’m back where I started. No frame. No anniversary present and still no refund. Yes, this was Evri’s fault initially but the company then decided to one up Evri and turn a disappointing situation into a disastrous one.
Complete lack of understanding or respect for the customer. They’ll no doubt respond to justify their misunderstanding or blame Evri but ultimately - have I got the frame I ordered? No!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
We appreciate you taking the time to share your feedback, but several points in your review are factually incorrect and need to be addressed.
First, your order was delivered, and the image you received was the official proof of delivery supplied by Evri—it was not a stock photo. When you disputed this, we immediately opened a full investigation with the courier. As you stated, the parcel appears to have been delivered to the wrong location, which is entirely a courier issue, not an issue with our dispatch or production. Your order was dispatched on time and marked as delivered on time, and once the investigation confirmed it had been delivered to the wrong address, we refunded your order in full.
Regarding delivery fees and refunds:
Our Terms & Conditions clearly state that upgraded delivery costs are non‑refundable once an item has been dispatched, even in the case of courier delay. The upgrade fee covers faster dispatch and booking the next‑day service, but—as with any courier—we cannot guarantee their performance once the parcel leaves our premises. Despite this, we refunded your upgrade fee as a goodwill gesture.
We also refunded the full cost of your order, which—as outlined in our terms—can take up to 5 working days to appear in your account.
At no point did we refuse further help. Once the order had been fully refunded, we explained that if you still wished to receive the product, you would need to place a new order. This is standard practice once a refund has been processed.
It is disappointing to see our efforts described as a “lack of understanding or respect,” especially when we acted promptly, followed our policies, refunded more than required, and resolved an issue caused entirely by the courier.
We are a small business, and we strive to treat all customers fairly and respectfully. Your refund has been completed, and if you would still like the frame, you are very welcome to place a new order—we’ll be happy to help.
Very happy with the Tray oak frame we…
Very happy with the Tray oak frame we ordered to replace a very dated dark frame for our wedding canvas ( almost 30 years old!). The canvas looks fab in the frame as it gives it a modern look ( can’t say the same about us now though!! 😂). Delivery was very quick and we would definitely recommend this company.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
Thank you so much for your lovely review! We’re thrilled the Tray oak frame has given your wedding canvas a modern touch - we are almost at 30 years married and completely get what you mean 😂
Frames are very good quality and were…
Frames are very good quality and were dispatched quickly with adequate packing to ensure they were received in perfect condition. Super service.
2. März 2026
Antwort von Photoframesandmore
Thank you for your kind words! We’re delighted you’re happy with the quality and speedy delivery. It means a lot that our service hit the mark!
Great service and quick delivery of my…
Great service and quick delivery of my custom jigsaw frame, also amazingly well packed.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Photoframesandmore
Thank you! We’re thrilled you’re happy with your custom jigsaw frame and that it arrived safely.
Antwort von Photoframesandmore
Thank you! We’re delighted you’re happy with the product and speedy delivery. Your feedback really made our day!
Antwort von Photoframesandmore
delighted you’re happy with the product and speedy delivery. Your feedback really made our day!
Jigsaw picture frame
Frame exactly as described and looks great. Quick reply to any query. Would buy again
27. Februar 2026
Antwort von Photoframesandmore
We’re thrilled the frame looks great and that our team could help quickly. We’d be delighted to welcome you back anytime!
Antwort von Photoframesandmore
Thank you! We’re glad you’re happy with the quality and speedy delivery. We really appreciate your feedback!
I love using these guys for my…
I love using these guys for my paintings! They are amazing and are very accommodating! 👍😊
27. Februar 2026
Antwort von Photoframesandmore
Thank you so much! We’re thrilled you enjoy working with us and that we could accommodate your paintings. Your support means a lot! 😊🎨
Very helpful and efficient very happy…
Very helpful and efficient very happy with the frames
27. Februar 2026
Antwort von Photoframesandmore
We’re so glad you’re happy with the frames and that our team could help efficiently. Your kind words mean a lot!
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