Top Team! Andreea, Mark, Cody & Ryan. Just perfect, streamlined ,supportive , experienced , cost effective , will get you a mortgage before you can even think. Just expert at their work . Welldone !
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From start to finish the team has been great. Thanks guys for making it happen. Thomas kicked it off and Matthew prepared the application and has proved to be a very good broker. When the first proper... Mehr ansehen
Picnic made my remortgage a lot easier.Louiza was so helpful and guided me all the way through this transition. All the Picnic team that handles my application were approachable and friendly.Thank yo... Mehr ansehen
They have made everything easy and straight forward for a first time buyer. Such an easy service to use. Would recommend to anyone who's unsure of the steps and processes. It's honestly been stress fr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Kontaktinformationen
Vereinigtes Königreich
- picnicmortgages.com
4,5
Hervorragend
176 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Picnic have made the process of getting…
Picnic have made the process of getting a mortgage a lot less stressful and daunting than what I anticipated at the beginning of the process.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Joseph! Getting a mortgage can feel pretty exhausting, so it’s brilliant to hear the team helped ease some of that stress and made the process more straightforward than you expected.
Really appreciate you taking the time to leave a review.
Cheers,
Team Picnic
As a first-time buyer
As a first-time buyer, I came across Picnic by chance and I’m so glad I did. From start to finish, they were there to help every step of the way. My mortgage advisor, Chloe B, was absolutely amazing — I had a million and one questions (sometimes daily!) and she never failed to answer or return my calls with clear, helpful advice.
Buying a home is a nerve-racking experience, but Chloe and the whole Picnic team made it so much easier. They supported me through everything, from the mortgage to solicitors and insurance. I can’t thank them enough and would highly recommend them.
(My first review got removed)
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
What a lovely review, thank you! Buying your first home can feel like a lot, especially when you’ve got lots of questions, so we’re really glad Chloe was always there with clear answers and a reassuring voice when you needed her.
It’s brilliant to hear the whole team helped make everything that bit easier, from start to finish. We’ll make sure everyone involved sees your kind words too; they'll be chuffed!
Congratulations on your first home, and if you ever need our help again, you know where to find us.
Cheers,
Team Picnic
The people I have spoken to so far has…
The people I have spoken to so far has helped me all the way, given lots of details and helped me so far , I’m happy to carry on my journey and hope to progress with them shortly Thankyou
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Terence! It’s great to hear the team has been supportive and kept you well informed throughout your journey so far.
We really appreciate you putting your trust in us, and we’ll be right here to help as things progress. Fingers crossed for the next steps!
Cheers,
Team Picnic
be aware of the £649 cost
be aware of the £649 cost , if you go with the mortgage offer/AIP or not. (I approved the AIP but not the mortgage offer) , I made this mistake and didn't read the TnCs just clicked away as you do. My own fault really . Most other companies don't charge as the lenders pay brokers in cash/benefits on mortgage completion.also being threatened with a ccj with no waring via email as they say everything is on a portal. Just warning you all.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Gavin,
We’re sorry the fee and subsequent payment communications came as a surprise. Our £649 fee is discussed during the first call and clearly set out in the documents provided before an application proceeds, which customers are asked to review and agree. The fee becomes payable once we have successfully secured a formal mortgage offer from a lender, rather than when the mortgage completes.
We charge for the professional advice and support we provide, and so our recommendations remain focused on finding the right mortgage for each customer’s circumstances. While cheaper or fee-free services are available, we’re confident our service provides value and can often save customers more than the fee throughout the term of the mortgage we help them secure.
We’re glad you found a mortgage elsewhere, but we’re sorry you felt the portal communications were unclear. Our Chief Customer Officer and co-founder, Paul Coss, has already spoken with you to clarify the situation. However, if there’s anything you’d like us to take another look at, we’d be more than happy to review the timeline of your application again.
Please feel free to contact us via your customer portal. Alternatively, you can contact Paul directly either via email (paul@haysto.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Great service
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your review! We hope we made your mortgage journey smooth and straightforward.
Wishing you all the best for the next chapter. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Spam and unprofessional
I am shopping around for a re-mortgage, and I stumbled upon the ad by Experian. I generally trust Experian, so I gave it a go - this was a mistake.
Despite clearly writing in the initial communication under "tell us more before we contact you" that I don't do phone calls, I have received more than a few in a day.
I wrote on the Picnic dashboard three clear messages to please respond in writing in the message field and not to call, only to be completely ignored and instead received messages written with performative kindness along the lines of, "we tried to call you, please call us back". I can see from the responses of the Picnic team to bad reviews that it is much the same attitude.
WTH, Experian?!
I should have checked the reviews before I engaged.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
We’re really sorry to hear about your experience with us, and we understand your frustration at receiving phone calls after you made it clear you wanted to communicate only in writing.
It’s true to say that we typically look to speak with customers via telephone so we can have a more meaningful conversation regarding their mortgage, or, as in this case, remortgage, requirements. This also allows us to gather more information as the conversation progresses and provide a truly personal service.
However, a personal service should also include adhering to someone’s request for written communication only, and we apologise again for this oversight. Rest assured, we take feedback like this very seriously and will investigate how it happened to prevent a repeat occurrence. We will also remove your details from our database, as you’ve requested.
Thank you for bringing this to our attention, and we wish you all the best for the future.
Thanks,
Team Picnic
Brilliant
The whole service has been nothing short of brilliant! Honestly the best company o have had the pleasure to have sort out our mortgage. The portal layout was easy to use and understand. The process was quick and very easy to get in contact with the stag when needed . I would recommend them 1000 times.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Yas,
What a brilliant review, thank you! It’s great to hear the whole mortgage process felt quick and straightforward, and that you found the customer portal easy to use. We know mortgages can come with their fair share of stress, so making things that bit simpler is exactly what we’re here for.
Thanks for trusting us with your mortgage and for taking the time to share your experience.
Cheers,
Team Picnic
Having a team who can each support you…
Having a team who can each support you in their own area of expertise definitely takes some of the pressure off.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your kind words! That’s exactly what we aim for. Having the right person there to help at each stage can make the whole mortgage process feel a lot less daunting.
Really appreciate you taking the time to share this, and we wish you all the best for the next chapter.
Cheers,
Team Picnic
Leanne was brilliant in securing us a…
Leanne was brilliant in securing us a mortgage! Thanks Leanne and her team!
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for the lovely review, Jessica! It’s brilliant to hear Leanne and the team secured your mortgage and got everything over the line. We’ll be sure to pass your kind words on to them all.
Cheers,
Team Picnic
Tremendous provider of whole of market…
Tremendous provider of whole of market mortgages, not just Thier preferred panel which is often the case, 100% recommend
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Robert! It’s great to hear you valued our independent approach. Getting the right mortgage means looking at the options properly and finding what works for you, so we’re really pleased we could help.
We really appreciate the 100% recommendation, and cheers for taking the time to leave us such a lovely review!
Cheers,
Team Picnic
Haysto made a very easy stress free…
Haysto made a very easy stress free process, very pleased with what we experienced 😀 would definitely recommend them.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Brendan! We know mortgages can come with their fair share of bumps in the road, so it’s great to hear we made the process feel straightforward for you.
Really appreciate the recommendation, and we’re so pleased you had a great experience with the team!
Cheers,
Team Picnic
Mickey Mouse company
Worst experience ever.
3 months of back and forth, lost out on mortgage offer as forms weren’t submitted in time to mortgage company by the case manager. Communication was shocking after dealing with Matthew (broker). We had 5 different case managers over the 3 months, we constantly had to chase them up, phone calls were booked and we never got a call, messages ignored. Complained to numerous managers and again ignored and nothing resolved. Emails and numbers are on here from managers and when called answered the phone rudely .. if you don’t want your private number to be called don’t have them on public pages for people to contact for complaints.
Managed to get another broker to get us a mortage offer within 3 weeks. Less stress.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks for taking the time to leave your feedback.
We’re sorry to hear that your experience did not meet the standard we aim to provide. We recognise that communication could have been better at certain points throughout your application, particularly where additional information or updates were required.
Your case involved a number of complexities, including changes during the application and a specialist lender requiring additional, detailed information before a mortgage offer could be issued. While this contributed to the overall timescale, we appreciate that the process was frustrating at times and that you felt you had to chase for updates.
We’re also concerned by your comments regarding an interaction with a member of the team. We’ve asked for further information so that we can investigate this properly, including the number contacted and who you spoke with. We take feedback of this nature seriously and would like to understand what happened.
We appreciate you bringing your experience to our attention and wish you all the best with your new mortgage.
Cheers,
Team Picnic
Fantastic company
Tye and Matthew were absolutely excellent keeping in regular contact and handling all of our needs. They were able to get our mortgage agreed in record breaking time! We can't thank Picnic enough for the services provided and would highly reccommend them.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Jesse! It’s brilliant to hear that Tye and Matthew kept everything moving and stayed in regular contact throughout. Getting your mortgage approved in record time is a pretty great result, too!
We really appreciate the recommendation and wish you all the best with everything ahead.
Cheers,
Team Picnic
Amazing experience
Amazing experience. First time buyer.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much, Ashir! Buying your first home is a huge milestone, so we’re really pleased we could help make it such an amazing experience. Wishing you all the best in your new home!
Cheers,
Team Picnic
Swift responses to calls and concerns
Swift responses to calls and concerns, a highly positive approach to my case, and superb live updates have made my experience exceptional so far.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Yemi,
Thank you so much for your review! It's brilliant to hear that our team have made such a good impression.
We know how important it is to stay informed throughout the mortgage process, so we're really pleased you've felt supported every step of the way. We'll keep working hard to make sure the rest of your journey is just as positive.
Thanks again for taking the time to leave us a review, and we look forward to helping you through to the finish line.
Cheers,
Team Picnic
Miss Davis
We are very happy with experience with Picnic mortages. Always kept us updated and informed what was happening through process
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your kind words, Tina!
We're so pleased to hear you had a great experience with us, and our team kept you constantly in the loop throughout the mortgage process. We know how important clear communication is, and we're glad you felt supported every step of the way.
Thanks again for choosing us, and we wish you all the best for the future!
Cheers,
Team Picnic
Picnic mortgages made the whole process smooth
Picnic mortgages made the whole process simple. Their customer portal is very clear, easy to use and great for staying in contact with them. They also found us very good deals on our mortgage and life cover.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Mark,
Thanks so much for taking the time to leave us a review. We're really pleased to hear that you found the whole process straightforward.
It's great to know our customer portal helped keep everything clear and made it easy to stay in touch throughout. Even better, we were able to find you a competitive mortgage deal and the right life cover, too.
We really appreciate your kind words and hope you enjoy your new home. If you ever need a hand in the future, we're only a message away.
Cheers,
Team Picnic
Best thing i have ever done is choosen…
Best thing i have ever done is choosen picnic to guide me through this stressful journey. Experts like Dominique has been outstanding in her role. I can fully trust them in my journey to getting approved for a mortgage by their help and guidance. Thank you
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Fatimah,
Thank you so much for your lovely review. It really means a lot to hear that you chose us to support you through such an important milestone.
We're so pleased Dominique has been there to guide you every step of the way. Buying a home can feel stressful at times, so knowing you've felt supported and able to trust the team is exactly what we hope for.
Thanks again for taking the time to share your experience. We wish you all the very best as you continue your mortgage journey, and we're here if you need anything along the way.
Cheers,
Team Picnic
A1 RATED
Picnic mortgage brokers have been amazing. From my initial phone call with Robert to get the ball rolling, to Matt my mortgage adviser has been so smooth. I have never applied for a mortgage before as I felt so overwhelmed, however it was a breeze going through picnic. Definitely recommended. Thanks team.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Stephen,
Thanks so much for taking the time to leave such a lovely review.
Buying your first home can feel like a lot to get your head around, so it's great to hear that Robert and Matt helped make the whole process feel straightforward from the very first call. That's exactly the experience we hope every customer has.
We really appreciate the recommendation, and we're delighted we could help make your first mortgage journey a smooth one. Wishing you all the best as you settle into your new home!
Cheers,
Team Picnic
Very helpful throughout the whole…
Very helpful throughout the whole experience, made getting a mortgage easy
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for taking the time to leave us a review!
We're really pleased to hear that we could help make getting a mortgage feel so straightforward. We know it can seem like a daunting process, so it's great to know the team helped take some of the stress out of it.
Wishing you all the best in your new home, and thanks again for choosing us.
Cheers,
Team Picnic
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.