Accidentally did not select Express Shopping and emailed to see if I could add it. Olivia got back to me almost immediately and upgraded my postage for free as I needed the jewellery for a wedding. Ex... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic company and great service!! I ordered 2 pairs of plugs and a flat back bar for my helix piercing. I made a mistake in my order (I was flipping back and forth between styles and accidentall... Mehr ansehen
i wish the spirals had their dimensions visible. other than that i’ve had mostly good experiences. delivery is usually on time. however, recently the little baggies the jewellery comes in have been se... Mehr ansehen
Unternehmen hat geantwortet
Seems as if they are more responsive here than via email. Payed for express & it’s been more than a week & still not shipped out despite their website saying they dispatch within 1-2 days, on top of t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PierceOff is an Australian owned online body jewellery store. Established in 2003, we stock a huge range of body jewellery for all your piercings including septum rings, nose studs, helix jewellery and more!
Kontaktinformationen
19/13 Gibbens Road, 2250, West Gosford, Australien
- enquiries@pierceoff.com.au
- pierceoff.com.au
4,1
Gut
180 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von PierceOff
Thanks for the review!
Antwort von PierceOff
This is great to hear, many thanks for your order and review!
Quick refund
I liked how I got a refund straight away when part of my order wasn't in stock.
27. Oktober 2022
Antwort von PierceOff
Sorry we could not send you your ordered item :( Thanks for the review
Poor communication, but responded
I emailed a question, no reply. Poor form.
I placed an order for goods that were stated as in stock on their website, but received only some items and a refund for what was actually not in stock, but with no communication. This was doubly disappointing as they still supplied items that were of no use without the omitted item. That's terrible service.
Company replied and credited the unwanted items. I did check my spam folder, nothing there so I hope the re send the reply to my enquiry.
18. Oktober 2022
Antwort von PierceOff
Hi Eugene,
We are very sorry about the lack of communication about the out of stock items. Our system has been having a few issues lately where it normally should automatically notify customers of out of stock items but hasn’t :(
I have added a store credit to your account and if the other items that you cannot use are unopened then definitely send them back to us for a refund.
We did reply to your jewellery enquiry, sometimes our responses go to customer’s spam folders, is that a possibility?
Many apologies once again!
Everything was delivered as advertised
Everything was delivered as advertised, will shop again.
26. Oktober 2022
Antwort von PierceOff
That's great to hear, hope to see you back soon and thanks for the review!
Fast service never any problems always…
Fast service never any problems always get what I ordered great service
21. Oktober 2022
Antwort von PierceOff
So good to hear, thanks for coming back and shopping with us (and for the great review)!
The shipping and ATA was great but one…
The shipping and ATA was great but one of the product was really hard to use, in fact, I’m still unable to remove the ball
28. Oktober 2022
Antwort von PierceOff
Hello,
The ball on the BCRs are held in by pressure and with the large/thick sizes (heavy gauge size) tools are generally needed to remove the ball. This is explained in the product description on the product page.
A tool-less option that still keeps the "BCR" look, is our Screw-In Ball Rings
Cant give a positive review as I never…
Cant give a positive review as I never received my goods
Sorry
14. September 2022
Antwort von PierceOff
Hi Jackie,
Your order shipped on the 23rd Sep (a few days longer than we normally would due to some internal difficulties).
The standard post method that was selected can take anywhere from 2 - 28 business days to arrive. Generally we find it takes around 10 business days (so am hoping you should get it maybe this week).
Once we send it by Australia Post we are at their mercy as to how long it takes. We do ask customers to wait till 28 business days has passed and if you still havent received it to email us and we will sort it out.
With our other tracked shipping methods we can chase it up (or at least see where it is) but the standard shipping is untracked.
Hope this helps and hope your postman delivers it soon, if not (as above) send us an email!
Antwort von PierceOff
Thank you for the review Sara!
I have not received my order
I have not received my order. Could some please email me?
4. September 2022
Antwort von PierceOff
Hi Scott, we apologise for the delay in your order getting to you. Usually express orders are sent out the day or day after we receive them, however we had some internal difficulties which meant we could not get our orders out as quickly as normal.
Once again, we are sorry for that delay.
Bought the 25mm taper
Bought the 25mm taper ~ so happy! Couldn't find it anywhere else and if I did they were crazy expensive ;(
This one was such a good price and definitely worth the money ~ super quick delivery as well
3. September 2022
Antwort von PierceOff
Thank you very much for the great review Max, so glad to hear you are happy and congrats on the stretching up ;)
Really happy with Pierceoff!!!
I’ve bought body jewellery from various places online in the past & all have been high quality but my Pierceoff order is a cut above the rest.
Also prompt delivery with updates along the way. 👍👍 6 stars
2. September 2022
Antwort von PierceOff
So good to hear that Andrew, thanks for spending the time to leave such a great review!
Awesome company fast delivery and…
Awesome company fast delivery and loving the gear…
1. September 2022
Antwort von PierceOff
That's fantastic to hear!
Pierceoff are always on time
Pierceoff are always on time , email you back straight away keep you updated and products are fantastic always what they say great quality
11. August 2022
Antwort von PierceOff
Thank you very much for your fantastic review Belinda!
‘nipple bars’ yeah right…
on their website they have jewellery sections for each piercing, i ordered titanium nipple barbells under the nipple section but when they arrived they were literally ear piercings which annoyed me.
i did receive my parcel on time, but i ended up with the wrong jewellery & i’ve wasted like $50 which is non refundable.
you would think considering the jewellery was advertised as nipple jewellery that the barbell would actually be for nipples but anyway.
8. August 2022
Antwort von PierceOff
Hi Chelsea,
The Titanium Micro Barbells you ordered are not advertised as nipple jewellery as they are 1.2mm (16ga) which is not suitable for nipple piercings.
If customers are unsure about what size jewellery they need, we recommend they contact us or shop in person at a body piercer.
Unfortunately due to the nature of our product, we cannot accept returns once the sealed packaging has been opened.
Great item thank you
3. August 2022
Antwort von PierceOff
Great to hear Sue and many thanks for the review!
Item turned up broken
Item turned up broken, enquiry sent asking about my options for a replacement or refund and heard nothing.
3. August 2022
Antwort von PierceOff
Hi Tierney,
Unfortunately, the postal system does end up breaking some of our products in transit (we dont know how they do it).
We responded to your email (on the 4th Aug) offering you a replacement, refund or a store credit but have not heard a response as to what you would like to do?
Quick, Easy, As described.
Easy to navigate site, quick postage, product exactly as described, and well packed. If any complaints can be made it's that a slightly smaller shipping packet for a couple of earrings would be better than the larger envelope.
3. August 2022
Antwort von PierceOff
Thank you very much for the review Charlie, noted on the shipping packet we will try to see about getting some smaller options!
Great service
Great, prompt service and items exactly as described. Thank you -very happy with my purchases.
2. August 2022
Antwort von PierceOff
Thank you for your review Angela, great to hear you are happy with your purchase and the service!
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