I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been... Mehr ansehen
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Das sagen Bewerter
The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Mehr ansehen
Unternehmen hat geantwortet
Makes taking my medication so easy. I have had some small issues, hence only four stars. They have hopefully been sorted now. The app could do with being a bit better as it does not seem to work 100%.... Mehr ansehen
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast. Pilltime sent out my the injection... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24 076 Bewertungen
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delivery is good
delivery is good, but website not so good. cannot track my orders, also reminders not synced
4. März 2026
Antwort von PillTime
Thank you MRS CAROL SCREAWN for taking the time to leave your feedback.
We are sorry to hear that you have not had a great experience with the website. Upon reviewing your account it looks as if you have also downloaded the PillTime app at some point, this may be the issue why you are unable to track orders and reminders are out of sync.
Only orders that are placed via the app will be able to be tracked in the app unfortunately.
We would advise that only one platform is used to manage your account as using multiple can cause some issues.
Kind regards
The PillTime Team
Great service like the new dispenser…
Great service like the new dispenser and the delivery is very good
4. März 2026
Antwort von PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Not at all helpful.
4. März 2026
Antwort von PillTime
Thank you Derek McManus for tacking the time to provide your feedback.
Upon reviewing your account today we can see that you experienced some issues regarding the pouching of your medication and that the customer services team have been in touch with you to explain why these issues occurred.
With all pouched orders it is imperative that all medications are in sync and prescriptions are released at the same time. We can see that a new mediation had been issued by your surgery which was then out of sync with your other medications which attributed to the issue. This could easily be remedied by having a discussion with your surgery to request your medications are all synchronised going forward.
Kind Regards
The PillTime Team
Not very pleased with PillTime
Not very pleased with PillTime.
Ordered prescription in plenty of time and ended up having to call to chase the order.
Received after having to go without medication for a day which as a diabetic was not all good. This has happened on other occasions making blood glucose levels extremely high.
Still not received my insulin from January order.
3. März 2026
Antwort von PillTime
Thank you Martin Dunn for taking the time to leave your feedback.
We are very sorry to hear that you are not very pleased with the service you have received and fully understand how important it is to receive vital medication in a timely fashion.
Your prescription were issued to late for us to be able to process them for the start date.
We advise ordering 14 days before your start date to allow time for your GP to send prescriptions and for us to dispense, check and dispatch your medication. This helps avoid last-minute delays.
We are continually reviewing our processes to improve our service, and your feedback is valuable in helping us do this.
If you have any questions or require further assistance, please do not hesitate to get in touch with our Customer Service team via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk, or via email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
I don’t have to go out.
28. Februar 2026
Antwort von PillTime
Hello Miss,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
All though pill time is very hard to…
All though pill time is very hard to get to talk to staff they haven't sent my medication out late which is brilliant.
6. März 2026
Antwort von PillTime
Dear Sarah,
Thank you for your 4.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
Happy Customer
Get reminders to order, always on time. Any out of stock remedies quickly. Long term happy customer.
3. März 2026
Antwort von PillTime
Hi Linda,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Thank you
sent in plenty of time
Reminder to reorder sent in plenty of time and pills arrived before my previous order ran out.
Would definitely recommend.
28. Februar 2026
Antwort von PillTime
Dear Sue,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
Great first time experience
Great first time experience. Ordered moujaro as a new customer. Easy process & order received in 3 days.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hello Hayley,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
The PillTime team are delighted to hear from you.
Best wishes
Antwort von PillTime
Thanks SUSHMA,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
I am first time customer ,rang pill…
I am first time customer ,rang pill time on Friday, received parcel from postal service on Saturday great service.Thankyou.
28. Februar 2026
Antwort von PillTime
Thank you customer,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Thank you
Antwort von PillTime
Thank you Neil,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
Well done Pill Time
Well done Pill Time.
This delivery was the first one that was 100% correct with all my medications delivered in the same parcel on the same day which was before they were needed.
You made me happy this last delivery😀
2. März 2026
Antwort von PillTime
Hi Driver,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
I was excepted within 48 hours
I was excepted within 48 hours. Meds were sent straight away tracked arrived very quickly. Very well packaged and lots of information forwarded by email. First class would recommend
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Thanks sharon,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Many thanks
Antwort von PillTime
Thanks Wendy,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
4th incorrect prescription
This is the 4th consecutive prescription that was incorrect. Would prefer to rate no stars if that was an option. Very helpful customer service team, I believe all errors come from the pharmacy department.
2. März 2026
Antwort von PillTime
customer 1 thank for taking the time to leave your feedback.
We are very sorry to hear that you have not had the greatest of experiences and can see that you have been in touch with the customer service team today who had provided additional information on the reasons why things had gone wrong.
Please be assured that all of the information will now be fed back to the relevant teams regarding the issues that have been experienced.
Kind regards
The PillTime Team
Antwort von PillTime
Dear susan,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
The PillTime team are delighted to hear from you.
Many thanks
Mounjaro delivered unacceptable conditions
I paid almost £300 for a temperature-sensitive prescription medication (Mounjaro), and the delivery process left me with serious concerns.
The parcel was marked as dispatched at 18:43 on 9 February and delivered at 15:14 on 11 February. The company relies on a “validated 48-hour packaging window” to claim the medicine remained within the required temperature range.
However, this creates a questionable situation: if the parcel had arrived just a couple of hours later, they would have accepted that the delivery was outside their validated window. Yet because it arrived slightly earlier, they simply assume everything must have remained within the required temperature range.
Customers also do not know the exact time the medication was actually packed into the insulated box. We only know when the parcel was entered into the system. This means the medication itself may have been in transit for longer than the recorded dispatch time suggests.
There was also no temperature monitoring device included in the parcel. When I opened the package, the cold packs were completely melted and everything inside was at room temperature. Without any temperature tracking, there is no way to verify that the medication actually remained within the required 2–8°C range during transit.
For almost £300 refrigerated prescription medicine, this level of uncertainty is simply unacceptable. Patients should not be left wondering whether the medication they inject into their body has been transported under the correct conditions.
Despite raising these concerns, the response I received was essentially that this is “standard practice” among online pharmacies and that customers who want greater reassurance should obtain the medication from a physical pharmacy.
For a company supplying high-value refrigerated prescription medicines, this response is completely unacceptable. I strongly do not recommend this supplier, particularly for Mounjaro users.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear Berceste,
Thank you for sharing your feedback. We’re sorry to hear you’re still worried about your medication delivery, and we appreciate the chance to address your concerns.
We’ve discussed this issue with you before and explained how we package and deliver your medication, as well as how it stays stable during transit. We’re sorry that our explanations haven’t eased your concerns.
We know that refrigerated medicines like Mounjaro are valuable and important, so it’s natural to want reassurance about their delivery. That’s why we use pharmaceutical-grade insulated packaging, which has been tested to keep the right temperature during delivery.
The dispatch time on your order shows when we hand your parcel to Royal Mail, not just when we print the shipping label. Our packaging has been tested to keep medicines at the right temperature during transit, and this method is commonly used by UK online pharmacies for refrigerated medicines.
At the moment, online pharmacies don’t usually monitor the temperature of each parcel. Instead, we use tested packaging and set delivery times to ensure medicines remain safe during transit. This approach is standard across the industry and meets regulatory requirements.
To help ensure safe delivery, we provide full tracking and use delivery services with tracking apps. This way, you can follow your parcel and help make sure it arrives the first time.
We understand that some patients feel more comfortable picking up refrigerated medicines directly from a pharmacy, where they can receive them right away. If courier delivery doesn’t give you enough peace of mind, collecting your medication in person might be a better choice.
Patient safety is very important to us. Our Superintendent Pharmacist has reviewed your order and confirmed that our packaging and delivery process meet the right standards for sending refrigerated medicines remotely.
If you would like us to review anything further or discuss this, please contact us directly. We’re happy to help.
Best regards,
Karen
PillTime Team
NO BODY REPLIES TO ANY COMMUNICATION
Unable to spk to anyone, can only call before lunchtime, and then calls are never answered
Told to use WhatsApp this doesn't work, emails are hardly replied to !!
25. Februar 2026
Antwort von PillTime
Dear Lynn,
Thank you for taking the time to leave your feedback. I’m very sorry to hear about your experience and understand how frustrating it can be when you feel unable to get a response.
We acknowledge that we have experienced challenges responding to customer contacts as quickly as we would have liked due to the significant demand for our service. However, we have made several improvements in recent weeks to increase support capacity and response times. After reviewing your account, I can confirm that all messages we have received from you have been responded to.
I would also like to clarify that we no longer support WhatsApp as a contact channel. The best ways to reach our team are via Live Chat through the website/app, email, or by phone, where our advisors will be happy to assist.
We are continuously working to improve our service and appreciate your feedback, as it helps us identify where we need to do better. If you still require assistance, please do reach out to us again, and we will be happy to help.
Kind regards,
Karen
PillTime Team
It was very easy to make my first…
It was very easy to make my first purchase, I just can't access my account!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hi Victor,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Best wishes
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