The speed and ease of the process was great. With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime Also, I didnt have to jump through ho... Mehr ansehen
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Das sagen Bewerter
Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... Mehr ansehen
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As ever everything worked seamlessly, form ordering to receiving meds. Email enquirys are dealt with with in a few hours on working days. This time a little confusion about an old drug th... Mehr ansehen
Unternehmen hat geantwortet
No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Vom Unternehmen geschrieben
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Kontaktinformationen
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, Vereinigtes Königreich
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3,6
Akzeptabel
24 069 Bewertungen
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Bad review
Still not received my monthly medication and I need it urgently
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Dear William,
Thank you for taking the time to leave your review. We are very concerned to learn that you have not received your monthly medication, especially since you mentioned it is needed urgently.
Unfortunately, we have been unable to locate your account using the information provided with the review. To investigate this matter properly and assist you as quickly as possible, we need a few more details.
Please contact our team directly and include your full name, date of birth, and the postcode linked to your account so that we can locate your records and look into this for you without delay.
You can reach us by emailing customerservices@pilltime.co.uk, and we will prioritise reviewing this as soon as we hear from you.
We would very much like the opportunity to resolve this for you quickly.
Kind regards,
Karen
PillTime Team
Antwort von PillTime
Thank you Steve,
Thank you for your 5.0 star review.
Thank you for your kind words.
Your feedback is important to the PillTime Team.
Best wishes
Pill Time are on top when I need my…
Pill Time are on top when I need my medication so I can put the prescription to the doctors surgery.
The pouches are easy to open and the medication is clearly written on each pouches and when to take them.
28. Februar 2026
Antwort von PillTime
Dear Mrs,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Every month I have to check if they…
Every month I have to check if they have received my prescription. I do not have the app as I use a computer and would not have a clue how to download it in my 70's had a stroke and disabled. My items are supposed to be pouched sometimes I receive them in boxes and get them all mixed up as I take at least 20 a day. I never had a problem before the new system was installed and now can't access my account it says my email address is not registered but I used it on the previous system so am feeling disappointed at the moment
4. März 2026
Antwort von PillTime
Hello Jillian
We appreciate you taking the time to share your experience. We are sorry to hear about the issues you're experiencing with your prescriptions, the delivery format, and accessing your account after the system update. We'll investigate the prescription notification issue and the mixed-up packaging. We want to help you regain access to your account and will look into why your email isn't recognized.
Best Regards
PillTime Team
Pilltime don't care
Expensive prescription sent to the wrong address and @royalmail sent a photo of a front garden as a proof of delivery. Went to the address it was posted to and no-one knew anything about it. PillTime basically said its tough luck and refuse to accept responsibility
6. März 2026
Antwort von PillTime
We are very sorry to hear that your prescription was sent to the wrong address and that you had a negative experience. We appreciate you bringing this to our attention, and we will investigate what happened with the delivery. A member of the team will be in contact to help resolve this for you.
Best Regards
PillTime Team
A brilliant way to get your meds…
My medication arrived beautifully wrapped in Individual pockets. You just tear them off at the appropriate time and Bob’s your Uncle. So easy no messing around with boxes and blister packs. Brilliant
7. März 2026
Antwort von PillTime
Hello clare,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Best wishes
Delivered well before current…
Delivered well before current prescription runs out. This is really helpful for holiday periods.
7. März 2026
Antwort von PillTime
Thank you Stuart,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Your feedback is important to the PillTime Team.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Best wishes
100 % Reliability
4. März 2026
Antwort von PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Antwort von PillTime
Hi Mrs,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Antwort von PillTime
Dear Christine,
Thank you for taking the time to leave your review. I’m sorry to hear that you felt there was a delay with your delivery.
Having reviewed your account, I can see that we received your prescription on 16 February 2026. Your order was then dispatched from our pharmacy on 5 March 2026 and was delivered by Royal Mail on 6 March 2026.
Our records show that you confirmed that your medication was not due to run out until 9 March 2026, meaning your order arrived three days before your next cycle was due to start, which is the timeframe we aim to achieve for all repeat prescriptions.
That said, we do understand that the time between prescription receipt and dispatch can sometimes feel longer than expected. We are currently working on improvements across our dispensing process so that orders can be prepared and dispatched more quickly in the future, and we anticipate you will see improvements moving forward.
If you would like us to review anything further regarding your account, please feel free to contact our team, and we will be happy to help.
Kind regards,
Karen
PillTime Team
Timely and seemless service thank you
6. März 2026
Antwort von PillTime
Thanks Mike,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Feedback
Overall, a decent service, however sometimes his delays between the GP and Pill Time and issuing my tablets
5. März 2026
Antwort von PillTime
Hello Tim,
Thank you for your 4.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Thank you
Order WL005646
Order WL005646. Order not delivered issue with Royal Mail, essentially they left it in a 'safe space' which was not designated by me, now it's missing. Pill Time taking no responsibility for it, now I don't have the medication I should have took last Thursday. Been in contact with the company via email as it's impossible to contact them through other means, I've asked them to call me which for some reason they won't, started contact on 3rd march my last email on 6th march has not been replied to it's now 9th march, apparently it's being looked into but that's not helpful to me as a customer. Just sent them another chase email, I'll update this review with their reply. At the moment absolutely would not recommend this company, an absolute shambles.
Update 9th March - they have replied to say no replacement as it was up to me to contact royal mail to designate a safe space, totally untrue under UK consumer law Section 29 of the Consumer Rights Act 2015. I have wrote to remind them of their obligations and shall report back on their reply. Please do not use this company, as clearly when things go wrong they then make up their own consumer laws. I will also be reporting to trading standards.
Update 10th March - they have emailed pretty much the same response as below, clearly still in breach of UK Consumer law, I do noted that Trust Pilot says they may use AI to reply to reviews, but clearly they use it for replies to customer emails (or so it seems at least). I have again one back to them to remind them of their obligations, I have also spoken to Royal Mail who thankfully do understand consumer rights and have noted it is an issue between the seller and delivery company - they were surprised I have had to get involved. Clearly this company is just using delay tactics in the hope that I give up.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von PillTime
Hi Jon,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify the timeline of your order.
Our records show that your order WL005646 was placed on 01.03.2026 and approved on 02.03.2026. It was then dispatched and delivered by Royal Mail on 03.03.2026, using the tracking reference you were provided. Royal Mail’s delivery confirmation includes GPS coordinates matching the delivery address provided.
When we confirm that an order has been dispatched, we recommend downloading the Royal Mail app so you can track your parcel in real time and set delivery preferences in advance, particularly if you may not be at home. This allows you to nominate a shaded, out-of-direct-sunlight-safe place or a trusted neighbour to accept the parcel on your behalf.
Following a full review of your account, we can confirm that no safe place instructions or alternative delivery preferences were provided for this order. Once a parcel has been dispatched, Royal Mail and the recipient are responsible for ensuring it is successfully received, including tracking the parcel and arranging collection where necessary.
Unfortunately, as the parcel was marked as delivered, no safe place was specified, and the item was not retrieved, we are unable to offer a refund or replacement for parcels reported as left outside, placed in bins, or not collected promptly after delivery.
We understand this situation is frustrating, and we apologise for the inconvenience. Tracking deliveries and setting delivery preferences through the Royal Mail app can help prevent similar issues in the future.
Kind regards,
Karen
PillTime Team
Antwort von PillTime
Thank you Paul,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
delivery is good
delivery is good, but website not so good. cannot track my orders, also reminders not synced
4. März 2026
Antwort von PillTime
Thank you MRS CAROL SCREAWN for taking the time to leave your feedback.
We are sorry to hear that you have not had a great experience with the website. Upon reviewing your account it looks as if you have also downloaded the PillTime app at some point, this may be the issue why you are unable to track orders and reminders are out of sync.
Only orders that are placed via the app will be able to be tracked in the app unfortunately.
We would advise that only one platform is used to manage your account as using multiple can cause some issues.
Kind regards
The PillTime Team
Great service like the new dispenser…
Great service like the new dispenser and the delivery is very good
4. März 2026
Antwort von PillTime
Hi Patricia,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Not at all helpful.
4. März 2026
Antwort von PillTime
Thank you Derek McManus for tacking the time to provide your feedback.
Upon reviewing your account today we can see that you experienced some issues regarding the pouching of your medication and that the customer services team have been in touch with you to explain why these issues occurred.
With all pouched orders it is imperative that all medications are in sync and prescriptions are released at the same time. We can see that a new mediation had been issued by your surgery which was then out of sync with your other medications which attributed to the issue. This could easily be remedied by having a discussion with your surgery to request your medications are all synchronised going forward.
Kind Regards
The PillTime Team
Not very pleased with PillTime
Not very pleased with PillTime.
Ordered prescription in plenty of time and ended up having to call to chase the order.
Received after having to go without medication for a day which as a diabetic was not all good. This has happened on other occasions making blood glucose levels extremely high.
Still not received my insulin from January order.
3. März 2026
Antwort von PillTime
Thank you Martin Dunn for taking the time to leave your feedback.
We are very sorry to hear that you are not very pleased with the service you have received and fully understand how important it is to receive vital medication in a timely fashion.
Your prescription were issued to late for us to be able to process them for the start date.
We advise ordering 14 days before your start date to allow time for your GP to send prescriptions and for us to dispense, check and dispatch your medication. This helps avoid last-minute delays.
We are continually reviewing our processes to improve our service, and your feedback is valuable in helping us do this.
If you have any questions or require further assistance, please do not hesitate to get in touch with our Customer Service team via Live Chat from 9am-1pm Monday to Friday, by phone from 2pm-4pm Monday to Friday, or by email at customerservices@pilltime.co.uk, or via email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
I don’t have to go out.
28. Februar 2026
Antwort von PillTime
Hello Miss,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
All though pill time is very hard to…
All though pill time is very hard to get to talk to staff they haven't sent my medication out late which is brilliant.
6. März 2026
Antwort von PillTime
Dear Sarah,
Thank you for your 4.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
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