Pingo.com Bewertungen 257

I have finally found the most reliable, user-friendly, cost-effective phone card company, and the name is Pingo. After spending more than 20 years using different phone cards to make local and international phone calls, the real phone card company finally stood up, and remains standing. I no longer cut my conversations short, and the desire to call my relatives has been at the peak. I even spoke to my mom in Nigeria today, and she said "I knew I was going to hear from you within a few days." There was a time I went without calling for months. I love the promotions that come every so often.
Today, I sent an email enquiring about a special promotion. Instead of an email response, I received a phone call from Brian Hawkins. That was a clincher for me. Brian explained so much to me, followed with an email to make sure I understood everything he stated over the phone. This is it for me and my family, PINGO, and no other. Are you looking for a company that offers the best system to connect with your loved ones and friends? There's none other than PINGO. Very rare do people find great company in today's world, but when you do, shout it out. Brian, than you for the wonderful work you did today, and Pingo, thank you for having a reliable company that gives customers peace of mind>

I Love Pingo a lot, 100% Call Reliability and Quality, Keep up the Great Work. Improve the reliability and call quality. Other than that everything is perfect, make your rates cheapest and show a comparison like vs the leading competitiors. including Vonage. I make calls to Sri Lanka and the quality is outstanding. I would definitely recommend Pingo to anyone who likes to make International Phone Calls. Pingo is our trusted International Calling Card.

I am a very disappointed customer of Pingo calling cards. One day I couldn't make calls--no message, no prior warning--just dialed the number and it didn't work. I tried to call customer service but couldn't get through to that either because their system was "undergoing maintenance". Their internet site wasn't working either. This was a huge inconvenience to me. When I finally, the next day got through to someone who barely spoke English, and explained how upset I was about what had happened, they offered me no compensation. I said well, you've lost a customer then. I am a pissed off customer. Please don't give these people your business.

I created an account but it is still not activated even after a day time.
Also there is no response from the customer support team. I have mailed a couple of times.

poor service

Sundara moorthy mm

Signed all up paid 20 bucks by credit card, did everything they wanted waited, phoned them, waited, still nothing finally phoned them again and was told the account was cancelled. THEY didn't call or email me It just wouldn't work.

originally i had some issues getting verified & customer service did not respond, but after posting on trustpilot i was contacted directly by phone by a friendly representative & my account was enabled plus an extra 5$ for the trouble. I used the service right away & must say, it works well, thank you pingo, you have just earned a repeat customer!

I have been a Pingo customer for at least 5 years, suddenly I was not able to make calls, called customer support since there is nothing online to help you, the customer rep says "ticket has been filed and to try making a call again in 30 minutes, it should be fixed"
So I waited 40 minutes, tried the call again and of course it didn't work...so I called customer support again, now he tells me he's escalating the issue and to try the call again in 2 hours. I tell the guy that I can see the pattern here, next time he's going to tell me to try in 4 hours so I decided to cancel my account instead and I needed a refund. He proceeds to tell me that refunds take 35 days...stay away, unreliable service!

Three phone calls and an email later, I have a "loading" softphone. Problem is that is ALL it does...never succeeds.

I was told by Pingo rep that It would work if I disabled my firewall. I have done this on two different computers with two different OS and virus protection....guess what ? still "LOADING"
Oh Well...

I'm totally baffled by the complaints I'm reading about PINGO on this website!! I have had wonderful service and the calling rates are incredible. The system is super easy to use, quality of call is good and the website is user friendly. I'm not one to leave reviews on-line but felt it necessary since there was such negative feedback that does not convey over to my personal experience. I've used other internet calling card services but switched over to PINGO (because the rates were better) and haven't regretted doing so one bit. I highly recommend setting up an account to take advantage of good the great rates they offer. I'm a happy customer and just took advantage of a Mother's Day Sale they just offered which will amount to even more cost savings for me when I call my family overseas.

Opened an account 1/29/13 for my daughter to be able to call home. Great price, great call quality, smiles all around. $10 bonus credit was applied to the account as advertised, more smiles! 2/21/13 my daughter calls me using a borrowed phone card to tell me Pingo stopped working. I went to visit her on the 23rd and we tried together and it was like I had no account. Checked my email and they's sent an email saying they were sorry I'd canceled. I never cancelled, the credit card is fine, and nothing anywhere to let me know why. C.S. rep I talked to was not helpful, saying I had to email pingoverification for help. Four emails and zero replies, and my daughter still can't call home. They tried calling my daughter at the location she is staying, but she is not allowed calls from non-family members and has nothing whatsoever to do with opening or paying for the account. They've never even tried to call the number associated with my account (my mobile number.) From very satisfied to completely dismissed, worst customer service I've ever received! ASFAIK no refund of remaining balance either...
UPDATE: forgot to mention I referred another customer who also opened an account!

UPDATE 2/28/13: Pingo finally called me at the number associated with my account after reading my review here, thank you TrustPilot! After explaining the situation the account was restored in full, smiles again. My daughter called me using Pingo today and was very happy it was working again. I did tell the rep that if they cancel an account because they're suspicious the credit card number may have been stolen (apparent reason they cancelled) they should try to let the customer know there's a problem instead of sending an email saying "sorry you cancelled." The phone service itself is excellent, but my student workers could give them a lesson in etiquette for customer service. The gentlemen I spoke with this morning was very polite, and my problem was resolved to my satisfaction, but he was unable to explain the failure to notify me the reason for cancellation, nor the lack of replies to my emails. Bumping from 1 to 3 stars, will bump again assuming no further problems. Suggestions: communicate directly when there's any hint of a problem with a customers card, (calling the number making the calls may not connect you to the account holder) allow reps on your toll-free number access to escalate to someone who can actually help, and lastly, a courtesy bonus credit to my account would have been appreciated after your communication issues basically cut-off communication for my daughter. I can be a very loyal customer, given the right circumstances...

I have used Pingo since 2008 and have been using the same credit card for recharge and i recharge my account manually. They do offer great call quality and service regarding phonecalls internationally especially to my home country from the US. However beginning this year anytime i recharge my account,it always says my account is under review and i either have to call and harass customer service before my recharge goes through; a total waste of time given that there is a big time difference between my call destination and US ,so sometimes,by the time the whole mess is resolved,it would be so late i can't make my call. I do not know why they started doing this but when i call customer service they tell me something silly that i recharge my account too often ,which i thought it would be good business for them or i don't know if this is their way for pushing me to sign up for Autorefill which i wont sign up for. Either way i am truly displeased with the service and the hassle i have to go through to make one phone call because i can't keep calling or e-mailing their customer service each time i recharge! Maybe they do not want my business and want me to look for another phone card!

Pingo has worked well for us for a few months on three separante phone accounts and we have been really pleased with their calling system, ez-dial software and especially their rates and website. BUT recently, a charge showed up from them on our bank account which we "absolutely did not make". This charge was not credited to our Pingo account, it simply was charged to us and disappeared into their system. No problem, "Pingo is great", we thought.

Well, we made three calls to them to correct this and no relief, they denied it. So, I wrote a scathing review here and made a chargeback at the bank. Then, because my review appeared here where they monitor, upper management called me and helped me analyze the problem. Guess what? It was our fault! Our son's account had the wrong card attached to it and the charge came from my wife's card and showed up in another.
Anyway, it was OUR FAULT, like many (can't say if all) of these Pingo complaints here seem to be.
Thanks Pingo team for fixing this. I much prefer to admit we screwed up and renew my confidence in the best long distance provider we've ever had

I don't understand all the bad reviews. I've had Pingo for years and found it to be very reliable and dependable. If one is in an area that one can use a local access number, it's half the cost. As far as I'm concerned, it is not a fraud company. I even get emails from them offering 'specials' of 15%-25% which I take advantage of. I prefer to spend pennies for minutes than a large sum at the end of the month with AT&T. Most of the time, I use their toll free number, enter my account number, password, dial the 1 and 10 digit phone number of the person I'm calling and then press pound. Call goes right through. When I'm calling from home, my account and password are already recognized so I just dial the number I want.

Hello,

I have had a Pingo account since 2010, and until this year everything was fine. I traveled abroad in April to visit my family, and most of the time I was unable to use the account to call my husband back in the USA. I sent several emails to Pingo, and each time the message was the same - wait two hours and try again. I came back to the USA and had no problems with the account until the end of October. Whenever I tried to use the account, I received a message that said "we are unable to complete your call at this time". I have called Pingo at least five times to get this resolved, and sent numerous emails. Their response is always the same - wait two hours and try again. I finally had enough over the Thanksgiving weekend, called Customer Service, and told them to cancel the account because I was unable to use it. I had $15 remaining on the account, and asked if this would be refunded to my account. The woman told me yes, since I couldn't use the account. When I contacted them (by email) yesterday to find out where my money was, I was told that it would not be refunded. I am so upset about this, and would like to know what I should do next. I do have contact information for IBasis, the company that owns Pingo, but I don't know if there is any point in writing to them. I am very disappointed in Pingo, and will never recommend them to anyone.

Thanks,

Andrea Heatley
Washington, DC

I rang Pingo to set up an account, and assumed everything was OK. I had to send an email to verify my account, but never heard back from them. When I tried to use the service, it informed me that my account had been disabled. They would not respond to emails, and when eventually I got through to them on the phone, customer services were not able to help - they said I must email their verification team. As they do not respond to emails, there is no way I can make contact with them. I am left wondering what sort of a company that are now holding my contact details.

Bizarrely, I still keep getting promotional emails from imploring me to come back to Pingo, and even telling me that my account has been credited with £10, which I can't use. Are they going to take that from my account bank account - I hope not?

I payed $US 5,00 + tax and they did not send any account info or whatever. when i try to login it says my account is invalid. im really starting to hate the US! S§%t like that doesn't happen in Europe.. filthy greedy system

I love their softphone, speed dial and PINless features. Very cheap rates.

I have had no issues while using Pingo for the past few years and neither have my parents. I suppose that it may be some technical issue on their end but the past I have successfully been able to make calls from Israel to the United States using the correct access code but it has not worked since I yesterday. I am able to access my account when I enter my account number and pin code, and am then able to dial the phone number in the US that I am trying to reach. The phone then rings but when someone answers on the other end, it cuts off and offers to let me make another call- apparently they can hear me but before they even finish saying "hello" we are cut off.

I am incredibly frustrated, and have even tried multiple ways, making sure that I enter the country code, city code, telephone number and then the pound key. I also tried with only the country code, city code and phone number, as well as only with the phone number and in each instance, the same problem occurred. Please let me know what I can do to resolve this as soon as is possible. My account number is 5188945451

This company is a borderline a scam and joke. Please avoid by any means.

I signed up for $10 to give this company a try. There is no confirmation emails with promised PIN code EVER! I emailed customer service TWICE and got zero reply. I called them three times and the rep said he found my account was closed but he can't see why. ... What?! At the same time, they have charged $10 to my card. The reds said whoever closed my card is in another department and he can't reach them. It will take a few days to refund the $10 back to me.

So they charged your card and closed your account without providing any reason, confirmation, or notice. NEVER heard of such a ridiculous thing. Wow!

I SIGNED IN TO THEIR SERVICE THURSDAY FEB 23,2012 AND CHARGED MY CARD $20 IN ORDER TO GET A $10 AS A FREE BONUS... WHEN I CALLED THEM TO ASK WHERE IS THE $10, THEY TOLD ME I WILL GET IT IN 10 DAYS.. THIS IS NOT WRITTEN CLEARLY ON THEIR WEBSITE.. I ASKED THEM TO CLOSE MY ACCOUNT COMPLETELY THE SAME DAY I OPENED IT.. THEY SAID THE REFUND IS NOT IMMEDIATE, IT TAKES SEVERAL DAYS.. WHY? I TAKES A SECONDE TO TAKE MY MONEY BUT FEW DAYS TO REFUND IT...I AM MAKING SURE YOU HAVE A VERY POOR RATING ON THE INTERNET SO THAT YOU THINK TWICE BEFORE TREATING CUSTOMERS LIKE THAT.