Pingo.com Bewertungen 257

hi, pingo is the best calling card ever.
great rates , great customer service, i've been using pingo for more thatn two years, yeah sometimes a problem comes up here and there but over all, it is a great service, you go pingo.

This is the second time that I buy a calling card for Pingo. The first time I waited for years and they never answered my confirmation( or whatever )mail to verify my account. So, yesterday I decided to give a new opportunity to this company but It has been more than 24 hours and I am still waiting for the verification mail ( I can't remember that name)... Please!!! verify my account 801 636 3772 I need to call my family.. it is an emergency!!!

i have purchased the 20 dollars international phone card, couldn't use it
from the beginning, the next day i could't even access the account, it keeps saying that invalid account number , please help with the issue, my account number is : 2014232752 First name: Wenqiang Last name: Miao, i have sent the customer service email , but so far no reply, please solve the issue for me ASAP!!!

I just signed up with this company 3 hours ago. For the past two hours I've been trying to make a single damn call. NO WAY! First of all, there is NO ACCESS CODE from Turkey! Thanks for telling me this before you took my money PINGO! Second, their soft phone is totally useless, it either says the number is invalid, or else it "connects" without any sound from the other end, even though the audio test works perfectly. DONT WASTE YOUR TIME WITH THIS COMPANY! In frustration Ive sent three emails to the company now, and havent heard back once. Of course a company rep will respond to this email just like all the other ones, with some lame excuse/explanation. ENOUGH LIES!

I needed to call another country on an urgent matter, so I found this online and thought it'd be easy and a great idea. I was so WRONG!. Things written on the website contains much of a huge miscommunication. I also called to verify that I will NOT get charged additional from my provider, and the speaker confirmed that everything I'm doing is correct, and when the bill comes around, NOTHING is CORRECT!. I called customer service, and that SUCKED. They change the wordings so that the CUSTOMER is WRONG. I was not trying to any additional benefits. I just wanted my call to be credit towards the credit that I bought. ERR.

They charged me for $20 when I only purchased $5 and then refused to refund the difference and told me it was my fault when I emailed them. Called them and they said they "put in a request" for the refund and the money would be refunded to my card in 3-5 business days. 2 weeks later and nothing so I emailed to close my account like it says to do in their terms and conditions and they told me I had to call and they couldn't close it unless I did. And of course they don't make it easy to actually get connected to a customer service rep; the only way to get through is to select the option that your calls aren't be placed properly or something. No options for anything related to account issues. In fact the automated message even says for everything else (other than issues actually making calls) to use their website or email them! Its so screwed up! And when I called to close my account they only "put in another request", so who knows when/if it will actually be closed and I'll finally get my money back.

This is the worst calling card company to do business with........everytime I do a recharge my account gets suspended.......customer service sucks......claims my credit billing info needs to be the same as the one on file.......how many times do I have to email you that its the same.....no tel# for 'account verification'.......what business model is this?

Quick to take your hard earned money! Then you get there don't give a rats ass! about our customers service. I have tryed four times to get them to take care of my on line account. Every time they tell me the same thing. It will be 3 to 5 days and we will take care of your needs. How can you call that a company we can trust. When all you have done is tell me a lie for a mounth now. I have lost your TRUST for ever.

I opened my account few days ago and have paid $5, they sent me an verification email and I replied with all the needed info, got nothing back since then. And now every time i try to log in my pingo it says "invalid account". Sent tens of email but no one reply till now. Can anybody resolve my problem? My account #3614312930.

I have used Pingo for at least a year to make calls to Australia. All of a sudden the calls were not completed, for a number of reasons, ranging from insufficient funds (when funds were available) to reason 7 (whatever that is) to just a standard message that the call could not be completed. I have called them every night for the past 5 nights, since it started, and each time they answer is the same - the problem will be escalated but the problem still has not been fixed. Last night around 8:00 I called and asked to speak to a supervisor and was advised that no supervisors work at night. Today when I called during the dayI was advised that only one supervisor was working and that two worked the 4 to midnight shift. I'm fed up with their run around, lies and poor customer service. I'm cancelling the account today.

Service is poor. The thing I do not understand is what are they charging 98 cents maintenance fee for?

1. After I signed up it took them almost a month and only after about 100 emails from me for them to approve and activate my account.

2. I signed up through a reference link from my boy specifically so that he could benefit and we could both call our parents for their anniversary but after my account was (finally) activated and I emailed Pingo (yet again) to inquire about my brother getting credited I never got not even one single response!

3. I just added money to my account to make a call. but each time I try to make a call I am given a message which says (every) number that I try to call is invalid. Oh? Really? Please tell me how that is so Pingo. And since their track record concerning customer service is disgusting I am not feeling too confident that the situation will be resolved or that I will get my money back and it is a highly inconvenient and frustrating situation.

4. When I inquired about the publicised promotion on their website (which I had taken great pains to follow the procedure stated in order to qualifiy for it) and be credited a certain amount-I never got a response. And I must say the promotional ad is till there on their site!

From now on I will discourage and successfully convince any person I know who is even thinking about signing up for Pingo and will find another company to use.

Pingo, honestly, you suck.
The high number of horrible reviews says it all.
Good riddance.

I have used Pingo for at least 2 years - when I saw a slick ads on DC metro buses. It's been a very frustrating experience for my wife and I. We call Thailand regularly. I would say, conservatively, 90% of the time the call does not go through. After we dial the number, we get extended silence and then busy signals, busy signals, wierd ringing sounds, silence and clicks. This morning, in fact, I tried 10 times, but was unable to get through. The helpdesk, who have thick Spanish accents, tells us to wait a half and hour. I wait, still the same. I call back, they say wait a half hour. I tell them that is what you said before, let's get their technical people on the phone, they say they can't do that. This has been going on for two years. I am now searching for alternate international calling options.

My girlfriend is in Paris, France for a month and after spending almost $400 with AT&T I started investigating alternatives. I tried "Pennytalk" a complete joke and Skype which is fine if your near your PC. I am calling cellphone to cellphone both AT&T US (CA) cellphone numbers. The first phone call went through without a hitch and subsequent phone calls were better then my providers! I read the bad reviews and can't understand what the problem is? This is a first rate stand up company that I will recommend to all my friends!

Eric S, Palo Alto, California

I tried to set up an account recently and thank god i did not give them my credit card number but used PayPal instead. I have been trying to contact their customer service for over a month with not one reply i have provided all the pertinent account info they should need and still not one email, call or any other contact. I tried to call the 800 number they said they couldn't help me because the account was not activated and their department is unable to help with anything other than call quality issues. they aren't even able to look up account info.
When I set up my account on a Friday I was able to log into it Saturday and Sunday but could not use it due to it needing verification once Monday came around it said the account did not exist. This was over a month ago and my account is still not active and I have not even had a response from a single Pingo representative. I have sent emails to contact@pingo.com, pingoverification@pingo.com, customerservice@pingo.com.
Not one person or even automated reply stating they received my request or concern. This company is a committing Fraud by taking money and not delivering anything at all.

That's really funny that $30 is charged and shown on my online account, but it is ZERO balance when I attempt to make a call. I sent 4 emails in a week, and there's no response from this company. Keep away from this company! If you are fine with Pingo, that's b/c you are getting close to danger.

I bought a pingo calling card to call India. The calls always go to a wrong number or it says invalid number. There was no problem at all when I was calling the same numbers using Airtel calling card, but unfortunately they discontinued the service. To top it, an auto-top has been done by pingo even though I did not select auto-top when I created the pingo account. Can someone please give me their customer call number (phone number, not the email-id). I want my money back.

Nobody tell you that $.98 will charged every month.

I always call to China by other calling card. Thay never charge me Monthly Account Maintenance Fee.

Found them online and read the first 3 reviews on google...open an account that was under review for hours and then decided to call. Slow response on Cu. Service, granted, not the only ones with problems.

On the meantime decided to look more into the reviews. Fourth one brought me here and I realized I was in for problems. I wish I read these reviews first.
They actually activated my account when asked about it and charged my cc. Because of the delay, I learned of the monthly fee and other problems and asked about it. Then asked to cancel the account. They hung up on me.

Called back and since I always ask them to repeat their names and write it down, got the same guy. He told me I hung up on him, even though I called back and waited more than 5 minutes to speak with someone.
Promised a credit within 3-5 days....I'll wait and will update post.

Me and my friend created accounts with them yesterday. I made the payment through paypal (i am a verified paypal user for more than 10 years) and my friend used credit card. But until now, it says 'Sign-up Under Review'. Yesterday I tried calling their customer support, and the guy hung up on me. Don't know what is going on, and what to expect.. :/

I will update my review in a couple of days.. and within that time, if I get to use their service, I will write my review on that as well.