Planters.co.uk Bewertungen 

So far, so good. I was really pleased to find this website and bought a copper colour cube, with liner and feet to improve drainage. It arrived very promptly, in perfect condition and I look forward to planting it up when the season is right. It looks really good, it is much lighter than my terracotta planters but it tones well with them.

I understand why some reviewers have expressed mixed opinions and frustration. I encountered similar difficulties when initially trying to make contact, and reading comments suggesting the company might be “scammers” made me feel concerned about my own experience. However, based on my interactions, I do not believe this company is operating dishonestly.

Yvonne was particularly helpful—she arranged an immediate partial refund for an unavailable item and ensured the remaining products were delivered. Her handling of the situation was professional and reassuring.

The delivery arrived two days later than expected, which, while inconvenient, can happen. That said, offering “next day delivery” may set unrealistic expectations, particularly when stock availability is not always accurate—one item in my order was listed as in stock but ultimately unavailable.

I suspect there is room for improvement in communication between the warehouse and customer-facing teams, as well as in maintaining accurate, up-to-date stock levels. From a customer’s perspective, it can be difficult to understand these internal challenges.

Overall, I would describe my experience as satisfactory. Despite some back-and-forth, the products I received were as ordered and met my expectations.

Terrible Company - Probably a Drop shipment company that fail to deliver or communicate.

I ordered 3 large planters in glossy black, which stated 'in stock' on website. That was false. A member of staff from Tulipy eventually messaged me back saying they 'were not in stock, but were 'due in in 3 weeks time'. And it remains false despite Tulipy / Woven Wood (their 2 other names) saying they would change it.

I waited a few weeks, but nothing. No communication. Zero shipping details. I chased 'Planters UK' and was then told by 'Tulipy / Woven wood that the planters would be in stock in 4 weeks time. And that I would be given shipping details as soon as they had been received and checked. That Never happened.

Planters UK don't make it clear as their response to me now says that they use 3rd party companies to fulfil orders - so customers have NO idea who they are supposed to be dealing with or who they are actually buying from. The whole set up is highly mis-leading, confusing and actully other companies do NOT all operate the same way whatsoever.

The date given came and went. I then noticed my order had been marked a 'fulfilled' on the Planters website.

I contacted them again and was told they would look into it. I said if I didnt receive a reply by the end of the day they should cancel my order. They never replied. I chased again the following day and was told they were looking into it. Again.

I then insisted on a refund and asked them to confirm a refund had been processed. They couldnt even do that, I just got more of 'we are sorry for your frustration, we will let you know.....'.

They don't even have a phone number they answer. You just wait in a queue until you give up. So I do not believe they even have a working legitimate phone number. Companies that understand customer service answer the phone. Planters UK doesn't and you dont even know if it is them or one of their third party companies you are ringing in the first place.

2 days later they finally confirmed they had processed my refund. (Haven't checked my card yet but will be keeping a close eye on that as this company is unreliable and incompetent and very untrustworthy in my opinion).

I dont appreciate the deliberate and misleading set up - it's clearly operates exactly as a drop shipment company does, trading under THREE different names - Planters.co.uk / Tulipy and Woven Wood. If it's not a drop shipment company, then they disguise that very well - hiding behind Three different names.

Items are NOT in stock as their website clearly indicates, and their OWN third party informed me of in writing when they apologised for them not being in stock.

so my impression was and remains (right or wrong) that items were likely just coming from China or India or elsewhere and only ordered (or not) when the UK customer places their order. Then they don't arrive and their logistics set up and communication is diabolical.

They are terrible at communication - I had to keep chasing and chasing for responses and information and they even mark orders as 'fullfilled' when they haven't been, so clearly do not have a clue what they doing.

Very untrustworthy and I personally would never use Planters / tulipy / wovenwood ever again. I bought similar planters from a different British Company Primrose and they arrived in 2 days.

The MD of planters UK eventually emailed me several weeks later - not even on the ball until he saw his poor review - offering to personally fulfil the order himself. Too Late!! They had numerous chances to put things right, but failed at every step. I bought what I needed elsewhere and will never buy from this company again.

Now he is writing responses to this review attacking it - and that isn't acceptable. All my comments are based on my own experience, and I still believe them to be true.

I suggest planters UK , and the other two associated companies concentrate on getting their business model running more efficiently, answer phones and emails promptly, deal with queries, put things right professionally instead of getting defensive and wasiting time complaining about bad reviews. I can see from other reviews that I am not the only customer that has had a poor experience.

Lovely zinc planters , well packaged and really fast delivery. They’ve transformed my patio 😁

Ordered and paid for nearly 4 weeks ago and despite promises x 4 all have been missed with no communication as to why or a date until I chase then a new date to miss. Scammers avoia

Placed my order for two planters on the 21st March, expecting delivery the 1st week of April. Unfortunately, recieved an email apologising and a delay until the 20th April but now there is a further delay until the end of the month.
I appreciate there can be logistical issues from time to time but unfortunately the customer experience in this instance will put me off ordering from this company again, which is a shame because the products look good.
Perhaps I'll post another review if / when I receive my goods.
[Update] order still not recieved by May 12th, despite recieving an email suggesting that the order is out for delivery a week earlier. Contacted the shop and getting conflicting messages and they anticipate that they won't get stock until the end of May.
I've cancelled the order and will never use this company again.

I ordered two planters from the company on the 7th April. The website said they were in stock and they took my money immediately and I paid for a 4-5 working day delivery. Having had no delivery notifications I called to see when they were being delivered to be told they were waiting for them to come in to stock and that delivery should be by 17th April. I then received a further e-mail to say they were coming into their warehouse on the 17th and delivery would be by 21st April. Having called today for an update they said they were still awaiting stock and are now expecting it on the 27th April. Rubbish service as had the website said the item was out of stock originally I would have gone elsewhere. Bad comms with no updates on changing delivery dates so I have cancelled the order. Just a heads up for anyone who is in need of planters promptly I would avoid this lot!!
**UPDATE** Upon writing my previous review they contacted me to explain and apologise and offered me a voucher. I ordered another product from them and this time it was delivered on time and as described so just wanted to update the review with this positive aspect

The delivery was excellent and really pleased with the appearance and size of the planter. However, there is a prominent unsightly mark on the top of it which was obvious when we unpacked it.
Decided to go ahead and plant our olive tree as it was too troublesome to return it.
A little disappointed.

Delivery was great and prompt. The product, a large planter is as listed and sturdy. I would certainly use the company again.

Good product and service. The planters are as described - arrived on time and are good qulaity

I love my new planters they look really smart on the patio. One was damaged in transit but Planters replaced it immediately and with no hassle. I would highly recommend this company, great service and products

I had ordered 3 zinc planters to use at a Community Swimming Pool. They arrived really quickly and look great, the liners fit very well. Good quality and great price.

Purchased 3 corten steel planters. The price was the best I could find. The planters arrived quickly and seem to be good quality and look really fantastic. I had to contact the company regarding assembling planters (which come flat-packed) as the graphic instructions were very vague and the fixtures and fittings shown did not match exactly what was in the box. However the response was quick and helpful (a real-time video was sent which showed the process). After seeing this, assembling them was pretty easy (around 15 mins per planter). I would recommend the video being available on the product page and perhaps the instruction leaflet being improved. Overall very pleased.

I ordered two large planters and a bowl. The descriptions were clear and the speed of delivery was great. The liners for the planters are excellent quality. I’m very pleased with the new additions to my garden.

Placed an order three weeks ago for two “ in stock, for immediate delivery” zinc planters and they didn’t arrive within a few days. Nobody answered the phone so I chased via an email to be told more than 24 hours later that they were pre-ordered and would not arrive until mid-April. Today, (mid-April) I get an order cancellation email, no explanation and no reference to a refund.I managed to speak to someone on the phone, it took them five minutes to pick up and was advised the stock was not due until August so they had cancelled. All this time the items I ordered have been shown as available and in stock on their website which was clearly not the case.
Really annoyed about this, appalling communication and a tone of absolute indifference on the telephone, my order value was £300. Their website is misleading to say the least.

Excellent planters , amazing colours . These planters look good

I checked various company sites before making my selection of two different planters. The choice of heights and sizes was by far the best. They arrived very well packaged and unmarked . Very pleased with my choices the quality and paintwork, and will be ordering again in the near future,

I placed a preorder with Planters on 20th March for five planters and matching feet. I ordered expecting delivery on 1st April.
I received no further information about my order and when it failed to arrive, I contacted them to ask where it was. I was advised that it would now arrive on 7th April, which I accepted.
Once again the parcel did not arrive, despite a message from the carrier DHL, saying that it was delayed, and would arrive on 8th. I contacted Planters on 10th April for further clarification, and was advised that it was being collected and would arrive over the weekend of 11/12th April. The parcel did not arrive! I tracked my parcel using the DHL link which still showed my parcel delayed; basically my parcel was lost in the system but had been with them since 2nd April!
On 13th April I contacted Planters again for their update, and an explanation of why I was receiving information that did not hold true. I was basically fobbed off and told that it would take them a day to get in contact with DHL and that I would be called back. The call did not materialise and unprepared to wait any longer I called back and asked for a refund of my order. I was informed that until they could contact DHL to confirm that the order would not be delivered, I could not be refunded.
I explained that it was not my issue, and asked to speak to a manager, even offering to attend in person to get the matter resolved!
I was miraculously put through to a manager who issued my refund there and then, which I have now received.
Today, 17th April I have just turned away a DHL delivery of the items that I originally ordered! That’s 17 days late, with no customer support coming directly from Planters and despite me cancelling the order and being refunded.
Shocking company to deal with when things don’t go to plan, with dire customer service. Will never use them again!

Hi. The service is great and product is very good. However the returns policy not so good and trying to return large items was expensive.

Excellent service excellent product and good customer service.