Plum Benefits Bewertungen 

I ordered broadway tickets on 11/19/24 for Back to the Future. The show was on Saturday, 12/14/24. I was supposed to get my tickets 48-72 hours before the show. I started calling and emailing 2 days before. Every time I called I was told they do not have an update. These tickets were for my husband's birthday. He's is currently going through chemo for non-Hodkins lymphoma. The day was supposed to be a fun day out for our family. I was on the phone with customer service the morning of the play for more than two hours. Waiting for a supervisor. No one could tell me if I had tickets. My family and I waited for a supervisor to let us know if we should go into NYC. Then one hour before the show they emailed them to me. It takes me two hours to get into NYC. I missed 75% of the show. My four tickets cost me $725 and I didn’t so much as get a sorry or a refund. I got NOTHING besides a headache. Never again will I use plumbenefits.

After posting I received an e-mail that plumbenefits would give me a $50 voucher to use in the future. Seriously they should refund me 100% just for the aggravation and missing the show. What horrible customer service dept.

The movie tickets purchase for Cinemark when redeemed as a prepaid ticket are only crediting me a fraction of the cost of the ticket. That fraction is less than what I paid PlumbBenefits. So it actually is costing me substantially more to use the PlumbBenefits than if I had just bought my tickets directly with Cinemark. This is a farce.

They offered car rental from Right Car which spends more time telling you there are no refunds than helping to resolve an issue, a big ZERO in customer service. Plumb Benefits was not able to help me even though I rented the car through them. After almost 15 years of using Plumb Benefits, they hurt their loyal customer. I will be sure to tell all my nation wide co-workers that I am out $130 for a car rental and PB can't help me!
Save your money, don't use PB or Right Car to rent a vehicle. Even the shuttle bus driver at the airport told me, "oh boy!" after I told her I was going to Right Car.

Already went through your customer service..... they denied my appeal!!!
Quoting the RC policy for late arrival.
Not sure how you can call from flight or while waiting 40 minutes for their shuttle bus from the airport. Most rental companies will get you a car if you are late, guess you guys don't practice good customer service.

great way to buy tix at discounted prices.. I save so much money by buying broadway tix through them. website is easy to navigate as well.

Quick, accurate and understandable.
Being a part of Plum Benefits truly gives you the best experience and most reasonable rates. Canceled booking.com

quick, easy, and efficient - better value too!

UPDATED!!!

I am rejecting this response because: I sat on the phone for over an hour to explain what happened and allegedly was advised that a screen recording showed I went back and changed my flight to Sept 30th when I had a hotel reservation for the 29th, I asked for the video in which I was told it was going to be emailed because I also tried to recreate the trip and it’s almost impossible to select a different date when booking a package trip via plum benefits , I also NEVER RECEIVED THE ALLEGED SCREEN VIDEO and am 100 percent positive that plum benefits page did not refresh properly at the time of booking causing mixed match dates! This has cost more hundreds of dollars more than needed when this is supposed to be an employee based service to save money! It’s ridiculous and unacceptable !!!

I booked a trip through plum benefits as package for a birthday trip. The package was for a trip to NyC from Sept 26th to the 29th. I purchased the package and find out afterward that the hotel is for Sept 29th and the flight is for Sept 30th? Why would I have different dates on a package especially for a flight date later than my check out time. there was clearly a glitch on plum benefits site which caused this issue and they blamed me for switching the date in my flight portion with no proof of this. So basically vacation ruined and out of money trying to figure out how to get home when a package was clearly booked to avoid issues and extra charges , and this is supposed to be a employee benefit site which doesn’t benefit the employee at all it’s a bogus website which I will never use again!

It was easy and I checked to make sure I was getting the best price and car I want and got a very good deal. They let you know the whole price upfront.

You had the biggest savings out of all the 3rd party websites

I am not able to register with Sams I have tried twice and paid twice

I wish I could rate Plum Benefits a zero. The company stole $980 fro me. Do not use this company. It’s impossible to get a manager on the phone. They have random people working for them that lie to you and don’t help you. The hotel I booked through plum benefits gave me a refund. I then provided written documentation to plum benefits that my hotel had granted me the discount. (I had to cancel my hotel due to a TRAGEDY in the family. Plum Benefits would not give me a refund after I literally took all the steps I was told to do in order to get the refund. Plum Benefits did not refund me! This company is a fraud. They stole my money. AND PLUM BENEFITS OWES ME $980!! Never use this company. They’re a fraud!

Very user friendly

Updated
Thank you Richard Sankar for calling today 8/8/24 and approving my refund.
Traveled from Detroit, Michigan with family of 8 with 5 kids
Apparently weekdays tickets stopped August 2, 2024. Kentucky kingdom is only open on weekends as of August 2nd and
I purchased tickets August 3,2024
Plumbenefits.com sold weekday tickets and should not had. Hopefully no one one has this error experience.

I recently purchased Disney tickets for four adults through Plum Benefits, expecting to pay less than $698, including taxes, as indicated on the official Disney website. To my surprise, I was charged as originally they shown less price but when I paid, they charged me more and total became $731.12. This is not only misleading but also feels like an intentional overcharge. WE are trying to ask for cancellation but there is no refund as tickets for next day ticket.

Additionally, Plum Benefits tried to trick me into adding more offers like free trial offers, which I almost clicked. Had I done so, it would have resulted in further charges. This kind of deceptive practice is unacceptable, and I wouldn't recommend Plum Benefits to anyone.

I have contacted their customer service for a refund and am awaiting a response. If you are considering using their services, be cautious and double-check all charges.

Reporting the Issue
Better Business Bureau (BBB):

Go to the BBB website.
Search for Plum Benefits and file a complaint.
Federal Trade Commission (FTC):

Visit the FTC Complaint Assistant.
Follow the instructions to report fraud or misleading business practices.
Consumer Financial Protection Bureau (CFPB):

File a complaint on the CFPB website.
Your State's Attorney General Office:

Visit your state’s Attorney General’s website and look for the consumer protection section to file a complaint.
By taking these steps, you can help alert other consumers and potentially prevent them from falling into similar traps.

While it was easy to find a hotel that would accommodate my family for the evening, you may want to have a search feature for free breakfast. The hotel I chose offers this, but it was barely mentioned under the amenities. Also, the cancellation policy leaves much to be desired.

What a joke. I just bought 4 movie tickets, only one of the voucher numbers out of 4 worked, and I still had to pay an extra $2 convenience fee to AMC. Which means in the end, it cost me more to buy the tickets through Plum Benefits than it did to buy directly through AMC. This is often the case with Plum Benefits, there are no savings to be had here.

Such a great site!

their customer service is incompetent and useless. Jhason Modena is a total joke and provided an automated response that didn't even address what i was asking! the hotel i am trying to book does not have a room the same name that is listed on plum benefits website and i even called the hotel to ask and they have no idea what room that would be if i were to book through plum benefits. and this customer "care" rep just closed the case without even giving me a chance to respond. WASTE OF TIME. do NOT book through plum benefits

I got access through my job and have to say it's a bit 50/50. The prices are good but at checkout they tack on these frigging fees for no reason, which eat into your savings. In most cases the discounts are so good that even with the fees you're still doing okay, but... why? In my last transaction, my wife wanted to pay for our trip and since she's not a member I wanted to know how that would work. Calling customer service was a mess. The woman clearly wasn't listening, asked me the same thing multiple times, offered advice that I'd told her I'd already attempted, and offered a price that was more than I had in my cart. I ended up figuring it out myself and checking out successfully.