Unable to comment on a successful claim, as still in process. But have been kept upto date with progress via emails explaining where at etc. Easy at start to fill out questionnaire/online forms. Will... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
UPDATED REVIEW … I’ve contacted pogust numerous times via email to not one reply .. I’ve rang again to no reply. I cancelled my claims months and months ago because nobody was replying to me but yet... Mehr ansehen
Unternehmen hat geantwortet
They keep asking for the same evidence over and over, credit agreement, proof of purchase etc they have been doing this for over 4 or 5 years now, Hoping perhaps that I give up and they can get all of... Mehr ansehen
Unternehmen hat geantwortet
my diesel claim people have kept me informed every step of the way, and took great pains to explain what was happening in clear English. I was unsure about this clam at the beginning, but coupled... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über PGMBM
Vom Unternehmen geschrieben
PGMBM is a global law firm passionate about ensuring access to justice for victims of wrongdoing by large corporations.
We specialise in large-scale group litigation/class action claims against organisations that mistreat, mislead, or injure people.
Our mission is to become the world's leading plaintiffs' firm fighting cases and causes which have the power to improve the lives of tens of millions of people.
Formed in 2018, we represent a diverse range of clients against multinational corporations, governments, and institutions around the world.
The firm has already secured several landmark rulings to its name and has struck the largest ever litigation funding deal for a UK claimant law firm.
In 2022, PGMBM achieved three rankings in Chambers. The firm achieved Band 1 for Claimant Group Litigation, Band 2 for Environment, and the Spotlight Position for International Human Rights Law. Alongside this, PGMBM also achieved a Legal 500 ranking for Environment and was inducted into the Legal 500's inaugural United Kingdom Green Guide 2022.
Kontaktinformationen
Chancery House, 53-64 Chancery Lane, WC2A 1QS , London, Vereinigtes Königreich
- clientcare@pogustgoodhead.com
- pogustgoodhead.com
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Updated review
The claim which my earlier review referred to (and the one which took almost three years to be dismissed) was for my car which was first registered new in 2015. My review below is therefore justified and I’m happy to repeat it.
GB
Rated 1 out of 5 stars
2 days ago
Time Wasters
Took them almost three years to tell me that my car wasn’t eligible for a diesel emissions claim, although didn’t detail why. Totally wasted my time.
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Reply from Pogust Goodhead
25 minutes ago
Clive Bramble,
We apologise for the delay in notifying you about your car's eligibility and any inconvenience this may have caused. Unfortunately, the litigation only applies to vehicles first registered between 2009 and 2020. Since your vehicle was manufactured in 2007, it cannot be included in the litigation. We also regret that it took us some time to formally terminate your claim. The eligibility criteria are clearly outlined on our website and during the sign-up process.
Pogust Goodhead
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Clive Bramble,
We note that a team member has provided a full response to your enquiry about your second vehicle via email. If you have any questions or need further clarification, please reply directly to our recent email.
Pogust Goodhead
I honestly believe this whole thing is…
I honestly believe this whole thing is a SCAM. I Applied for 2 diesel vehicles I had, one I still have. They kept sending me emails asking me to complete the form so many times, I completed them and returned each time until I became convinced they were gathering personal data for unlawful reasons. The latest email i have is to tell me my current DIESEL car is not eligible because it is PETROL!! This has been going on for years and I have gotten nowhere with them. Are they claiming and keeping 100% of the compensation? They have told me in writing they have closed my claim but the reasons are complete fabrication. Either very incompetent or downright dishonest
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Ruth McCrory,
It appears that you have several duplicate claims registered with us, which is why you received this email. Our team has provided you with a complete explanation of your concerns.
If you have any further questions, please do not hesitate to respond directly to our email.
Pogust Goodhead
Just a long drawn out SCAM basically
Just a long drawn out SCAM basically. Don't get your hopes up. They cancelled my VW claim after 6 years.
Feels like they took the money to be honest.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Nunya,
Please be assured that Pogust Goodhead is not a scam. We are a fully regulated law firm authorised and regulated by the Solicitors Regulation Authority (SRA). You can find our registration details and more information about our firm at www.pogustgoodhead.com.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible. Pogust Goodhead
Still waiting for my VW diesel emissions claim dating back to 2021
Still waiting for my VW diesel emissions claim dating back from May 2021. I just get an email now and again with an update which tells you nothing. Also, is the phone number 03330155 900 still live as I cannot get through to speak to anyone.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Mr King,
Thank you for getting in touch with us regarding your potential Volkswagen (VW2) diesel emissions claim. We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Jan 2026 Told 09 plate Renault Clio not Eligible. Confused.
Hi, my husband and I are confused because we had a message in mid January saying our 09 plate Renault wasn't eligible for the My diesel claim legal case (we registered with you years ago). I just did some web research and found the final judgment has not been made yet, so now we are wondering how you could have decided we do not qualify. Please can you contact us privately to discuss and clarify this, as now I am wondering if this is a clerical error on your behalf. Best wishes Chris and Alison Etches.
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Alison,
We appreciate you bringing this to our attention. We're sorry for any confusion caused by our recent email about the eligibility of your vehicle for the Nissan/Renault diesel claim.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Good coms. Matter resolved
After contacting Pogust Goodhead in relation to an email received my questions were answered and am satisfied my issues were resolved in a proffesional manner. I have therefor no issues .
Thanks
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear MJ,
We appreciate you bringing this to our attention. However, we have been unable to verify you based on the information provided in your Trustpilot post. We have, therefore, requested your details via private message so that we can investigate this matter properly.
For clarity, we retain personal details only when a prospective client actively submits their information to us to pursue a claim, whether via our website, email, or telephone.
If you are able to provide your details privately, a member of our team will be happy to contact you to discuss your concerns further.
Pogust Goodhead
Don't trust them they'll string you…
Don't trust them they'll string you along for years and then tell you at crunch time your not legible regardless if i was or wasnt shouldn't you be telling me that at the beginning? Poor poor service
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Rachel,
We're very sorry to hear about the difficulties you experienced and the impact this had on you. We aim to provide clear and timely information; however, with hundreds of thousands of clients registered, our legal team must conduct thorough due diligence and verification checks on the information provided, and this can take some time.
We would like to look into your specific case further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Waste of time
Waste of time. Take months, in fact years to get nowhere. God knows how many times I’ve sent them the same information. Reckon they actually work with the car companies… string you along then … today… send email cancelling claim. Wonkers
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Richard,
We appreciate you sharing your experience. We're sorry to hear about the delays and repeated information requests. We'll review your feedback and look into this further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Still no resolution to VW claim
After over 2 years I am still waiting for settlement of my VW claim, despite repeatedly supplying the same information over and over again. Instead of progressing the claim, I continue to receive excessive emails requesting duplicate details that have already been provided.
Other claims management companies appear fully capable of obtaining the required information efficiently and without this constant back-and-forth. This raises serious concerns about whether these repeated requests are genuinely necessary or simply being used as a delay tactic.
At this point, the process feels deliberately obstructive. There is no clear timeline, no accountability, and no meaningful progress. The lack of transparency and constant stalling has destroyed any confidence I had that this claim will be resolved in a reasonable timeframe — or at all.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Spencer Aldred,
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify the position.
The first Volkswagen claim (VW1) was successfully settled in May 2022. Your current claim forms part of the second group litigation against Volkswagen, known as VW2, which is still ongoing and has not yet concluded.
As outlined in our recent update emails, the liability trial concluded on 18 December 2025, and we provided a further update on 24 December 2025. The legal team is now preparing for the next stage of the litigation, the closing submissions hearing, which is scheduled to begin on 2 March 2026.
We have reviewed your file and cannot see any recent requests for duplicate information. However, we understand how prolonged litigation can feel frustrating, particularly where timelines are outside of clients’ control. A member of our team will be in touch shortly to discuss any outstanding concerns and to ensure you feel fully informed about the current stage of your claim.
We remain committed to progressing your case and keeping you updated as the litigation continues.
In the meantime, if you have any questions or would like to chat with us about your claim, please feel free to contact us at email@mydieselclaim.com.
Pogust Goodhead
You have said that you have recently…
You have said that you have recently sent me an email,but I have not received any emails
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Maureen Mann,
We apologise that you haven't received our email. We'll investigate why it didn't reach you and ensure you get the information needed promptly. We have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Regular updates and reminders
Regular updates and reminders, confident PG will endeavour to make all claims and ensure their clients receive any monies due
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Lorraine Finnigan ,
Thank you for your positive feedback! We're happy to hear that you appreciate our regular updates.
As always, if you have any questions or would like to chat with us about your claim at any time, please feel free to contact us at email@mydieselclaim.com.
Pogust Goodhead
Keeping me uptodate
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Mr Roger Round
Thank you for your feedback. We are pleased to read that you have been kept informed throughout the process and are happy with how the case is being handled so far.
As always, if you have any questions or want to chat with us about your claim at any point, please don't hesitate to reach out to us at clientcare@pogustgoodhead.com. We're here to help!
Pogust Goodhead
Awful solicitor as they communicate one…
Awful solicitor as they communicate one thing and are asking for something else and are so not clear in what they need and then when you question this they are abrupt and quite unprofessional
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
We appreciate you bringing this to our attention. We're sorry to hear about the miscommunication. We would like to look into this further; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
Avoid
Same issues as nearly everyone else regarding the diesel claim. It’s been about 4 years and no update. I’d avoid this company.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Hi!
Thank you for reaching out and sharing your concerns.
Regarding your claim, if you believe you have not received all the updates we have issued, please accept our sincere apologies. Our most recent update was sent on 27 November, and we kindly ask that you also check your junk or spam folder, as our emails can occasionally be filtered there.
We would like to look into this further and ensure you are receiving all communications or the reasons why; however, we have not been able to verify you. As such, we have requested your details privately via Trustpilot. If you could please share these details, a member of our team will be in touch as soon as possible.
Please note Litigation of this nature can unfortunately take several years to resolve due to its complexity and the volume of claims involved. We appreciate your patience and understand how important timely updates and potential compensation are to our clients.
Thank you for your continued patience. We’re here to help and will do everything we can to assist you as quickly as possible.
Pogust Goodhead
Absolutely no communication
* Update: If I could downgrade to zero stars I would. Immediately after my review on here I got a reply (the wonders of bad publicity! They were otherwise happy enough to ignore all my other attempts at contact!) and it appears, despite being told differently back in 2022 when I joined the BMW claim with them, that my car is 'likely' not eligible to be included in the case. It's taken over 3 years to establish that! It doesn't really give you much faith in them now does it!! *
I have not had an update at all on my BMW diesel claim since 2023! Despite sending them an update request weeks ago I am yet to get a reply. I'm very disappointed and wish I'd chosen another law firm as I have lost any faith I had in Pogust Goodhead. This is not a good way of running a business.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Sharon Jones,
Thank you for reaching out and sharing your concerns.
Regarding your claim, if you believe you have not received all the updates we have issued, please accept our apologies. We’d like to look into this, and as such, we have requested your details privately via Trustpilot. If you would share these details, a member of our team will be in touch as soon as possible.
Litigations of this nature can, unfortunately, take several years to resolve due to their complexity and the volume of claims involved. We appreciate your patience and understand how important updates and potential compensation are to our clients.
Thank you for your patience, and we’re here to help resolve this as quickly as possible.
Pogust Goodhead
Disappointing
Following a negative review from myself on Trustpilot, I received an email from Pogust Goodhead within 48hrs...great I thought....however, they have my claims all mixed up and even cancelled one despite me telling them in 2023 that the cancellation was an error on their part?!!
Really disappointed with this firm , they clearly do not know what they are doing...I am yet to have a reply from them for my email of 12th Novenmber....shocking Customer Service...
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear RN,
We apologise for the delayed response. Please note that we are experiencing a higher-than-usual volume of emails. Rest assured that our team will get back to you as soon as possible.
All information we have on file is based on what has been submitted to us through the sign-up form and subsequent questionnaires completed by our clients. Additionally, we utilise UKVD data to verify this information. Each claim is assigned a unique reference number, which can be found in all our emails. Thank you for your understanding as we review your files.
Pogust Goodhead
I’ve contacted pogust numerous times…
UPDATED REVIEW … I’ve contacted pogust numerous times via email to not one reply .. I’ve rang again to no reply. I cancelled my claims months and months ago because nobody was replying to me but yet still keep sending me emails. Do I still have claims open YES or NO is all I want to know ? .. absolutely frustrating and poor poor service
Even though this was my experience since this being written I have been kindly contacted by pogust and they have been more than willing to help answer all my questions I can’t fault the service
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Nicole Follows,
Thank you so much for taking the time to update your review. We’re truly sorry for the frustration you experienced initially and appreciate you giving us the opportunity to put things right. We’re really pleased to hear that our team has now been in touch and that your questions have been answered.
Your feedback is invaluable; it helps us identify where we can improve and ensure that all our clients receive timely communication and support moving forward. If there’s anything more we can assist with, please don’t hesitate to reach out to us.
Pogust Goodhead
I have not heard anything regarding my…
I have not heard anything regarding my claim for over a year now?!
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Kelly Stevens,
We'd like to investigate your concerns and provide you with an update on your potential claim. We have requested your details privately via Trustpilot. If you could kindly share these details, a member of our team will contact you as soon as possible.
Pogust Goodhead
Is very bad experience because I have…
Is very bad experience because I have to do complain about to get in touch with them and until now is no update about the situation of my claim
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Mustafa El Moamaly,
We’re sorry to hear you feel this way. I can confirm that we’ve been in contact using the email address provided when you signed up, and a recent update was also sent to you. Please check your junk or spam folder, as sometimes our messages can be redirected there. If you still can’t locate the email, please let us know via emissions@pogustgoodhead.com and we’ll be happy to resend it.
Pogust Goodhead
Still Awaiting Update
I have left a few messages via thier website asking for an update & have still not got a response, which their automatic meesage response says they will reply within 48 Hours
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PGMBM
Dear Adam,
Thank you for taking the time to leave your feedback.
We apologise for any inconvenience you have experienced, and we’d like to reach out to you, to discuss your concerns. We have requested your contact details privately via Trustpilot. If you would please share these details, a member of our team will be in touch as soon as possible.
Pogust Goodhead
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