Poly & Bark Bewertungen 

We ordered two chairs from Poly&Bark. The chairs were shipped out in the time frame they estimated. Unfortunately, the shipping company they use is fragilpak. We had a delivery scheduled, but they did not call or show up with the product. We waited an additional week for them to deliver, while the product sat in a depot in our city. We tried to will call, having made an appointment to do so. When we showed up, they could not find our order and were not helpful. We called Poly&Bark letting them know of our frustrations and that if we didn't receive the product by the end of the third week, we would be canceling the order and would like a refund. Customer service was unable to get the delivery scheduled in the time frame requested so we canceled the order. We are now in the 7-10 period of waiting to receive a refund. We ordered a sofa from Poly&Bark two years ago and are happy with the product. The reason for the negative review is that Poly&Bark is well aware of the terrible service and unreliability from fragilpak (see reviews online), yet they continue to use them. I would recommend asking who the shipping company will be prior to ordering. If it is fragilpak, order at your own risk. We will not be placing another order with Poly&Bark until they choose to partner with a shipping company who can perform.

I ordered two wishbone chairs indicated as in stock items. My order was acknowledged right away and I was given a reasonable time for delivery within a ten day window but with "no guarantee" which left me a little worried. However, the chairs were packaged and shipped promptly and arrived five days before the earliest day of the delivery window in perfect condition. Everything about the appearance including the (walnut) finish was an exact match to how the chairs were shown and described on their web site.

My wife and I spent $3,000+ on a “chocolate brown” leather sofa. The sofa that arrived, however, was clearly their “outback tan” model. After contacting customer service and providing photos, my wife was inexplicably told that the sofa was indeed the correct color and that it would “darken with time.” Sadly, the representative did not speculate as to how long it would take for this khaki-colored sofa to darken sufficiently to match the coffee-colored photo on their website.

Following a brief attempt at shaming the company via social media, a different representative reached out and confirmed that the sofa was the wrong color. The representative then asked for the order number, presumably to begin the process of rectifying the situation. It’s been a week since we provided the representative with our order number, and we still haven’t heard back. Meanwhile, the sofa remains the exact same color it was when we took it out of the box.

I will update this review as the situation evolves, but at this point I would much rather return the sofa than risk doing any additional business with this company. It’s a nice sofa, but it’s not nice enough to justify the hassle.

UPDATE (03/14/22): It has been nearly five months since Poly and Bark promised to exchange our sofa for one of the correct color, but aside from a handful of form emails asking us to rate the company, we haven’t heard anything. Unless you’re flexible in terms of what you want your overpriced furniture to look like, I strongly recommend you avoid this company.

UPDATE (5/31/22): Poly and Bark eventually did get around to sending a replacement couch, but it was the same wrong color as the original, so we declined the delivery. They then offered to refund our money... but only if we could send the couch back in its original packaging. Although I understand that this requirement is company policy, there are two reasons why I feel it should not be applicable in this case. First, it has been eight months since the couch was delivered. Do they honestly expect me to hang onto an enormous box for eight months? Second, WE TRIED TO SEND THE COUCH BACK IN ITS ORIGINAL BOX LAST OCTOBER. The customer service rep at the time told us not to worry about the couch. They said we could keep it while they sorted out the replacement.

Long story short, this company is a Kafkaesque nightmare. AVOID AT ALL COSTS!

Will update review as resolution progresses but right now I'm incredibly disappointed with this order and with the associated support I've received thus far. The sectional arrived with a very large tear (larger than a fist) in fabric under the chaise piece.

The AM Home Delivery team took photos of it and submitted them to Poly & Bark. They assured me that Poly & Bark would issue me a 20% refund based on the item being damaged from the manufacturer (the box it arrived in was fine).

Then when I called Poly & Bark, someone on the phone told me I could receive a new dust cover once they received the photo proof. You’re really asking me to self-repair a sectional I spent almost $3,300 on?

I emailed the photo proof to Support and laid out the entire situation. The agent's response was to simply ask me if I still had the original packaging (massive box) as it would be required for a return.

All in all, I'm receiving completely mixed signals from all different sides. I am very disappointed thus far & considering reaching out to my credit card company.

PS - As I explained to the agent in my reply, I did not keep the original packaging because not only was the box massive, but I did not want to return the sectional. I do not want to wait several weeks again for a new one to be delivered, and the leather itself is also fine - the issue is just a large tear/hole in the dust cover underneath. That said, I would still like/expect some form of partial reimbursement as when you pay nearly $3,300 for a new sectional, you don't expect it to arrive damaged and you surely don't expect the company who sent you a damaged product to expect you to repair it yourself - that was perhaps the most insulting part. Ultimately, both I and the AM Home Delivery Team that delivered the sectional sent photos of the damage to the Poly & Bark team. They should have all the information/evidence at this point to provide clear/direct answers and a speedy resolution - really tired of getting bounced around & receiving mixed information.

Have purchased many things from P&B and am very happy with the outcomes.. We get a lot of compliments for the pieces (e.g. our leather couch) that we have purchased.. They were shipped swiftly and in great shape.