Poly & Bark Bewertungen 

I order the leather sleeper sofa. Leather quality is great. Sofa is firm and sturdy. Design is stylish. Price is much better than other retailer stores.

Suggestion: Definitely pay for the extra for the delivery folks to move the furniture to the designated area.

Lots of customer service contact points— multiple checks from the delivery service to coordinate delivery timing etc.

Careful delivery and the couch itself is exactly what I wanted.

Only small complaint was that the delivery service took couch out of the box (enormous couch-sized box!), but then didn’t remove the box from the site.

I’ve purchased bar stools and dining room chairs from P&B and have been extremely happy with my purchases. Furniture has become incredibly expensive while quality has declined, and that’s where P&B differentiates itself. Their offerings are a great mix of quality, price, and style. Will continue to shop with them whenever we need more furniture

Absolutely love my new sofa! The leather is beautiful and has been holding up great with my pets…. Love this!! Needed assistance with scheduling delivery and their customer service team stepped in immediately and helped me. Communication was excellent. Would highly recommend!

Love the design and materials used for the sofa, however the wood accents were heavily scraped and the damage ruined the entire look of the sofa. I sent photos in and asked for a solution. I was only offered 100.00 off the sofa and what I really wanted and asked for was a replacement. This was not an option. I believe the price for this sofa I should be receiving a product that is undamaged and not looking like a second hand furniture store. The process is frustrating leaves the consumer with no options.

I love Poly and Bark
My sofa was so soft and luxurious. The quality is excellent and has help up really well even with regular usage.
Love the Mid-Century look.
Would highly recommend this brand to family and friends.

Made a purchase of a large sectional. It was very well packed in two boxes. The delivery company communicated very well. I contacted customer service and received a quick response. The furniture i purchased is a very good value for quality. I absolutely recommend Polly and Bark. Keep up the great work!

We love our Poly & Bark couch. The price was beyond fair for the quality. The ease of the site and delivery made for a seamless experience. It is a comfortable, and good looking day to day couch.

Beautiful full grain sofa at a reasonable price. Delivered with care, and my 100lbs rottie isn’t destroying it, which is, you know, a plus. Would buy from them again, 10/10 do recommend.

I ordered from Poly and Bark after reading the reviews. I bought the Lyon Sofa, ottoman, and an accent chair. The chair was great and I'm keeping but the sofa was very uncomfortable and need to return it. Read the fine print on the 100 days return policy. Jamal from Poly and Bark said they will schedule within 3 to 5 business days and that is not to pick it up. They will pick it up whenever the truck is full for return. It has been a week and nothing. When I called, Jamal who handles the returns seemed annoyed that I asked about the pick-up. You could be stuck with furniture for some time with no resolution. I am very disappointed in their customer service.

I ordered a couch on 1/10 and paid an extra $200 for white glove delivery service. It was supposed to be delivered on 1/22-1/28, it’s now 2/12 and finally got scheduled for delivery, I called to confirm and was told it “has to be rescheduled” and they lied about calling to tell me this (I had to arrange for someone to pick my son up from school etc to be home for the delivery, full time single mom). Now no one will return my call or follow up to let me know when it’s going to be delivered. I paid over $4000 for this couch. DO NOT ORDER FROM THEM

When the delivery truck arrived the end of the box that the sofa was in was completely soaked through with water. I took pictures and refused delivery. I sent the pictures to Poly&Bark and asked for a full refund. They in turn said because it had been shipped they consider it a return and they were going to charge me a $99 return fee. I said no, let me speak to a supervisor. After waiting 10 minutes Josh came back and said his supervisor was in a meeting. Watch my email. This is completely unsatisfactory I will never do business with this company again and I would recommend the same for you.

This company does not stand behind their products. Several years ago I bought two beautiful genuine leather daybeds from them but one was defective. I notified P&B. They were responsive but their remedy was worthless. I let it go. I am starting an office renovation and reached out to Poly&Bark last week about ordering another of the same daybed. My email was written with care and I did receive a prompt reply. On face value the reply is professional but instead of addressing my concerns or answering my questions I was sent cut & paste instructions on how to place an online order. I found the reply offensive. I would not recommend this company.

They failed to my deliver twice with the same excuse that the driver had an emergency. I cancelled my purchase and they still refused to refund for white gloving delivery that I never received. Stay away from Poly and Bark and AM Trucking.

Do Not expect delivery on any expected projected date from site. I Ordered furniture toward end of Feb. 2024 with estimated delivery end of March - first week of April. Poly & Bark uses AM Home Delivery which on two separate occasions stated they will call within 5 business days to schedule delivery. This never happened and kept pushing out dates with no ETA. I literally became so frustrated I drove to warehouse here in Arizona and picked up myself! They could have at least reimbursed for gas or shipping cost or anything a good company should do.

TL;DR: average furniture, misleading policies, shady approach to reviews on web page, very poor bot-like customer service. Buyer beware.

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Poly & Bark positions itself as being at a more compelling value point than other competitors, offering free shipping and free returns*. However, the *condition upon the returns is that each household only gets ONE item LIFETIME to return for free, with what seems to be an arbitrary return fee charged for any other item (no visibility given to the customer.) They say a "set" will be considered as one item, but what they do not disclose is that if you order 4 of the same chair for your dining table, that each of those chairs is viewed as a singular item (i.e., not a set).

I made the error of thinking that ordering 4 of something on the same order would be considered a set, so took a chance on some chairs that I thought looked decent online. When they arrived, the chairs were of very average quality (uneven paint in some areas; bulkier look in person than shown in pictures) and ultimately were not going to work. I guess with furniture, you get what you pay for, and ultimately it didn't work out. I didn't even open 2 of the boxes to build all the chairs. When trying to return, I was informed that I would be charged $147 to return the chairs. Other sites have flat fee returns well below this level. Each chair retail price is $199, for reference.

When dealing with customer service as to why this return fee even exists and why so high, I was given bot-like responses about how the policy is written and that there is no flexibility. If they are actual people, then they are not particularly humanized in trying to find a constructive solution.

Worse yet, I tried to post a review of their furniture on their website, which shows only 5-star reviews of the same chairs I purchased. I wanted to advise other customers of the build quality (which, as mentioned above, was average) and also to then be aware of the return policy to not get caught out as I had. Poly & Bark have NOT included my review on their website! How many other average ratings have they received that they haven't disclosed to the public? I was misled to think that there were 60+ happy customers with 5-star ratings, which informed my purchase decision. Turns out they just choose not to post any negative reviews!

In sum, the dining chairs are of average quality - maybe I got a bad batch, but in light of the return policy would suggest ordering ONE to begin with before committing to the rest. It's entirely possible their business model involves misleading people into thinking their furniture is of high quality, only for people to then inevitably return it when they fall prey to the "bait and switch" tactics, and then charge absurdly high return shipping charges thereafter only to resell the products again. Buyer beware!

Copied our designs called Laurel collection by designer Mark Daniel and his studio team at Slate design and sold it as Fulham design.Very poor ethical values stealing designs.For Union Home

do NOT use this company!!!
do NOT use this company!!!

They take your insurance money, but will NOT cover you when you need it.

They will make you go through hell, then deny your legitimate coverage.

I purchased two sofa from Poly & Bark, paid about $500 for insurance for 3 years. Within just a few months, the zippers on on both sofa broke.
Zippers are made of cheap plastic.

I first contacted Ply & Bark, they said to contact Mulberry for insurance claim. Mulberry asked me for pictures, videos, descriptions, purchase receipts, what a pain, and finally, they said it was Poly & Bark's problem.

They play this "ping-pong" game, kick you back and forth, until you finally throw your towel, they win. So they don't have to pay out anything.

Do NOT use this company. you have been warned.

The poly and bark website showed a picture of a black Weave chair and a price of $149 dollars which was a $30 discount. I tried to order four black chairs, but the price was the original, $179. I sent a copy of the website chair and prices to Gayle at customer service. She was very friendly but after 3 attempts insisted that the $149 price was only for white chairs. It seems a lawyer runs their customer service.