PoolStore UK LtdBewertungen 

215
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I cannot tell you how marvellous this company is. I have pestered them with questions and worries about my pool, its liner, and the plumbing, and every time Jason and his team calm me down and set me... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Außenpool
  2. Heizungsanlagenanbieter
  3. Hallenschwimmbad
  4. Online-Bestellservice
  5. Anbieter von Terrasseneinhausungen
  6. Wasserpumpenlieferant

Vom Unternehmen geschrieben

PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

215 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(215)

44 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Prompt delivery

Reasonable price. Easy to order and very prompt delivery.

29. Dezember 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Bewertet mit 5 von 5 Sternen

Great Service

Great Service - Winter Chemicals
Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, used and put to bed. Thanks for the advice as usual

4. Dezember 2025
Bewertung ohne vorherige Einladung
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Bewertet mit 5 von 5 Sternen

5 star service

5 star service, quick delivery, excellent ranges of products and friendly advice from the team. Always a pleasure doing business with Poolstore.

8. Dezember 2025
Bewertung ohne vorherige Einladung
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Bewertet mit 1 von 5 Sternen

DO NOT USE POOLSTORE UK LTD'S FITTERS TO INSTALL YOUR POOL LINER

I ordered the liner from Poolstore UK Ltd via the ‘Gold Service’ and the website says

‘our expert fitters have over 20 years experience’

And

'With the gold service PoolStore will give you full peace of mind because you will not have to do anything. The fitter will come out to you and survey and measure your pool. We will order your liner to your choice of colours and style and when it is ready the fitter will come and take the old liner out and then fit the new liner and refill the pool'

EDIT - they have now changed the wording on their website.

It does not mention anything about the customer deciding whether or not to use the fitter they recommend, and if they do a bad job they will take zero responsibility for their mistakes.

Poolstore do not clearly explain that the contract for the survey and installation has nothing to do with them, even though they pass your details to the fitter and they contact you to arrange the work and then insist on direct payment after the survey has taken place. Something I was expecting to pay Poolstore for, and assumed they would pay their fitter.

Poolstore provide products, not services, and their website is extremely misleading.

Poolstore have removed my initial review and have tried to claim that this review is meant for another company. Please look at other 1 star reviews on this site regarding liner installation. This is not a one off.

I did not choose my installer, he was provided to me via Poolstore. I have clear evidence of this. I wouldn't choose some random guy from Swindon. Poolstore have since provided me with his address to pursue legal action against him. If the truth is that I chose him independently, and he's nothing to do with Poolstore, why would they have his address?

I lost over £6ooo and it cost more than double that to fix the mistakes. The court ruled in Poolstores favour because I paid their recommended installer directly, as instructed by Poolstore. Do not fall into the same trap.

3. Dezember 2025
Bewertung ohne vorherige Einladung
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for your review. For clarity, Poolstore UK Ltd supplied your liner only — we had no involvement in your installation. From the outset, we explained that installation is carried out by independent third-party fitters, paid directly by the customer, and that all workmanship warranty lies with the installer.

Our recommended installer was unavailable at the time you wanted the work carried out. You chose not to wait for his return from holiday and instead hired another installer who was not recommended by Poolstore UK Ltd. In court, you presented your bank statement showing direct payments to this third party, confirming that you entered a contract with him, not with Poolstore.

We also offered goodwill assistance, which you declined — a point confirmed in court. On 3rd December 2025 (Case No. 669MC857), the judge dismissed your claim and advised that any action should have been taken against the installer you independently selected.

Poolstore UK Ltd has successfully supplied pool products for over 25 years, including more than 1,000 liners installed by our recommended fitter in the last decade, with only two customers misunderstanding this very clear process.

We are sorry you experienced fitting issues, but your review incorrectly attributes responsibility to us.

Bewertet mit 5 von 5 Sternen

very helpful

very helpful, leaving goods for collection, and adding to order.

9. Oktober 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thanks so much for the 5-star review! We're really glad to hear everything went smoothly with your collection and order. It means a lot that you took the time to share your experience — we really appreciate it!

Bewertet mit 5 von 5 Sternen

Competitive prices

Easy to follow webpage. Good competitive prices and excellent service delivery

3. Oktober 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Bewertet mit 5 von 5 Sternen

The ordered products always arrive…

The ordered products always arrive promptly. Thank you.

24. September 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you very much for your lovely review! We’re delighted to know that you can count on us for fast delivery.

Bewertet mit 5 von 5 Sternen

Good prompt service have been using…

Good prompt service have been using them for a few years without any issue, also you can pick the phone up to them or email them and you can get helpful advice of a quick response.

1. Oktober 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you so much for your fantastic 5-star review and for being a loyal customer over the years! We really appreciate your continued support. It’s great to hear that you’ve found our service prompt and our team helpful — we always aim to be easy to reach and quick to respond.
We look forward to helping you again soon!

Bewertet mit 5 von 5 Sternen

Excellent product range: prompt delivery

Easy to order. Lots of products. Swift delivery.
Happy to have been recommended to this company.
More orders to follow.

4. September 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you for taking the time to write a review! We’re so glad you found ordering easy and delivery swift, and we look forward to your next order.

Bewertet mit 5 von 5 Sternen

Great service

I purchased a gas pool heater last week, and it was delivered well packed and safe, just the next day. It was commissioned yesterday and so far so good. Cannot ask for more. Thank you.

4. September 2025
PoolStore UK Ltd-Logo

Antwort von PoolStore UK Ltd

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your gas pool heater arrived quickly, safely, and is up and running smoothly. Knowing that everything met your expectations means a lot to us.

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