Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I frequently have to ring the company about one thing or another, hopefully it will soon end. One thing I will say is whenever I am lucky enough to speak with Tiahh Price, she is super friendly, help... Mehr ansehen
When people have no choice but to go digital it would make a massive difference if you checked that they have the right connection between phone and Modem instead of having to be without a landline fo... Mehr ansehen
I have had a problem with getting my digital phone line.Mae assisted me with her customary thoroughness, efficiency and dedication. She was very quick to grasp the problem and to obtain mor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4218 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ruby knows her job
Have had a few issues with premier Talk since going digital, till then not one issue. This morning was dealing with Ruby, what a gem. Talked me through last 2 bills explaining everything in detail.Took time to read all correspondence and rectify my problem .I could have hugged this girl. Thankyou
24. April 2026
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear you’ve experienced some issues since moving to digital, but we’re really pleased that Ruby was able to take the time to go through your bills in detail and help resolve your problem.
Here we are over 10 weeks on and still…
Here we are over 10 weeks on and still no landline since the upgrade, multiple promised call backs not received and help lines unanswered despite waiting on the line or pressing 1 then receiving a silent call back.
Actually got through on one occasion and all was going well until I mentioned terminating the contract and suddenly they can't hear me properly as the call keeps braking up.
It's been an absolute farce with this company and still no sign of any resolution and now we will have to wait another three days as they don't work Fridays and Weekends.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Enjoy talking to Mae Tia and Ruby also…
Enjoy talking to Mae Tia and Ruby also Ellie.the call back system could certainly be better and the music is!!!!!!
15. April 2026
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Antwort von Premier Talk
Thank you for your feedback! We're delighted to hear that Mae was able to help and resolve the issue efficiently. We’ll be sure to pass on your kind comments. If you need anything else, we’re always here to help
Initially I felt the call I logged…
Initially I felt the call I logged wasn’t being handled with the priority it deserved, but when James took over ownership of the issue it was soon escalated and he kept in touch regularly with any updates and we can now see the issue will be resolved soon. Well done James.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear your initial experience didn’t feel as urgent as it should have been, but we’re really pleased that James was able to take ownership, escalate the issue, and keep you regularly updated.
It’s great to hear things are now moving towards a resolution, and we’ll be sure to pass your kind words on to James. If you need anything further, we’re here to help.
Not a company to trust!! Despite cancelling my broadband and…
Despite cancelling my broadband and landline account (due to escalating cost) they are still taking money, in varying amounts, from my bank account. It is now almost the end of April, surely their system should be updated within a 5 month period!! They now owe me in the region of £350 and want to keep it as credit towards a mobile SIM card. The girls on the phone line are sympathetic and polite but nothing changes, I have a new payment taken today, and I am beyond frustrated!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We are sorry to hear this ,we completely understand how frustrating that must be. Please reply to our request and we will get someone to contact you from escalations about this issue.
Tia was very helpful
Tia was very helpful, courteous and kind, clear and concise. She is an asset to your company.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback! We’re delighted to hear that Tiahh was so helpful, courteous and clear!
No support during a bereavement – very disappointing
5.5.26 - Following the company’s response to my query, I contacted them by phone as requested, but unfortunately the issue still hasn’t been resolved. I was told that somebody would ring me back the same day but a week later still nothing.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re very sorry for your loss, and truly appreciate you taking the time to share this during such a difficult period.
This is not the experience we want for any customer, especially in bereavement circumstances. We’re sorry for the lack of follow-up, delays in closing the account and the added frustration this has caused.
We would like to get this resolved for you as smoothly as possible. Please contact us directly with the account details and we will ensure this is urgently reviewed by the appropriate team, including arranging any refund due and confirming closure.
Your feedback regarding the bereavement process is noted and will be shared internally, as we recognise how important it is to handle situations like this with greater care and clarity.
Tia was so professional and so helpful…
Tia was so professional and so helpful and very communitive,and willing to sort my issue out.
Well done
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback! We’re really pleased to hear that Tiahh was professional, helpful and communicative and that she was able to resolve your issue !
Hi, billing problem.
Hi, mya was polite and respectful in dealing with a problem. Once again billing was the problem, no supprise there.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re pleased to hear Mya was polite and respectful while helping with your issue.
SCAMMERS
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. they conveniently lost all their phone call recordings when i requested them. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY. !!!
ALSO. AT LEAST THREE OR MORE OF THE FIVE STAR REVIEWS ARE MADE BY EMPLOYEES THEMSELVES !!! LIES.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Tiahh most kind & understanding and…
Tiahh most kind & understanding and polite at this time great loss
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re very sorry for your loss and we’re glad to hear that Tiahh was kind, understanding, and polite during such a difficult time. We’ll make sure your comments are shared with her !
Leanna was very helpfull and explained…
Leanna was very helpfull and explained the error with my Billing Query.
Thanks
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We're glad to hear that Leanna was able to help and clearly explain your billing query. We'll be sure to pass on your kind comments. If you need anything further, we're always here to help!
Tiahh was very helpful
Tiahh was very helpful in a tricky situation. I was not happy with the new monthly extra payment. However Tiahh made the pill easier to swallow.
20. April 2026
Antwort von Premier Talk
Thank you for your feedback. We're sorry to hear you weren’t happy with the additional monthly payment, but we’re really pleased that Tiahh was able to support you through a difficult situation and help make things clearer and easier to manage.
All my questions to Tiahh were answered…
All my questions to Tiahh were answered confidently and clearly, in a friendly way. I don't hesitate to give the five stars - thank you Tiahh.
Peter Wayne
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for the fantastic feedback, Peter. We're delighted to hear that Tiahh was able to answer all your questions clearly and confidently while providing a friendly experience. We’ll be sure to pass on your kind words.
I phoned to report a fault and have…
I phoned to report a fault and have been on the phone 4 times this week, each time asking when I will get my new router as well as trying to solve my line problem. Neither of which have been dealt with. A week with no phone line and still have to raise a complaint after it's resolved to gain a refund for a line I have not had use off.
17. April 2026
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Mae was very helpful
Mae was very helpful, friendly whilst remaining professional. She answered my queries in a way that I could easily understand.
15. April 2026
Antwort von Premier Talk
Thank you for your feedback! We're really pleased to hear that Mae was helpful, friendly, and professional, and that she explained everything in a clear and easy-to-understand way. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
AVOID - the worst company, and now a data breach!
Edit 30/04. Premier Talk - I see your reply below. You already have had all of the information, countless times by email. It is now being dealt with through CISAS as you have failed to do anything!
One of the worst companies I have had to deal with. I cant advise anyone strongly enough to avoid this company!
1. They cut off the landline of my vulnerable elderly mother and left her without this (and her telecare alarm) and failed to resolve it.
2. As a result we changed her landline and broadband provider on 10th Dec 2025 through one touch switch.
3. Premier Talk continue to bill my mother to this day! 4 months on!
4. We raised a complaint which wasn't even acknowledged for a month.
5. They have failed to deal with the complaint (2 months later).
6. They hassle her with phone calls and emails. The latest email instructing her to re-set up a direct debit (presumably so they can fraudulently take money from her account for services she is not receiving).
7. To make it worse, this email was sent to over 100 customers, and all email addresses were shared, constituting a serious data breach.
8. Premier Talk have failed to follow up this data breach with any information to the customers concerned.
9. My mother has been left distressed and anxious, and now much less able to deal with her own affairs with any confidence.
10. We are now dealing with our billing complaint through the Alternative Dispute Resolution service (CISAS) as it has been more than 8 weeks since we raised the complaint and Premier Talk have failed to resolve it.
My advice is DO NOT go near Premier Talk, or any of its related companies - Transparent Telecom Ltd, Digital Fibre Connections Ltd. Check out Companies House, Transparent Telecom Ltd is in liquidation (previously subject to compulsory strike off) and has the same Director as Premier Talk.
If you are having issues with Premier Talk, check out the Alternative Dispute Resolution Service (all telecoms companies have to do this, and it is an independent service, and should be referenced within their complaints policy).
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Tia was very helpful and sorted the…
Tia was very helpful and sorted the over payment, made the process very bearable
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback!
We're really pleased to hear that Tia was able to help and sort out the overpayment for you, making the process easier to deal with. We’ll be sure to pass on your kind comments. If you need anything else, we’re here to help.
Antwort von Premier Talk
Thank you for your feedback!
We're glad to hear you received a good service.
If you need anything in the future, we're always here to help !
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