Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Mehr ansehen
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Das sagen Bewerter
I frequently have to ring the company about one thing or another, hopefully it will soon end. One thing I will say is whenever I am lucky enough to speak with Tiahh Price, she is super friendly, help... Mehr ansehen
When people have no choice but to go digital it would make a massive difference if you checked that they have the right connection between phone and Modem instead of having to be without a landline fo... Mehr ansehen
I have had a problem with getting my digital phone line.Mae assisted me with her customary thoroughness, efficiency and dedication. She was very quick to grasp the problem and to obtain mor... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4217 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Scandalous treatment of vulnerable clients
My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your concerns.
We’re sorry to hear about your situation and understand how upsetting this must be.
Unfortunately, we were unable to progress this matter further as we did not receive the requested account verification details needed to locate and discuss the account in question. Without these, we are unable to access or review specific billing or contractual information.
If you are still experiencing issues, please contact our team directly so we can verify your details and assist you as quickly as possible. We remain ready to help and resolve this for you as soon as we are able to proceed with account identification.
Thank you again for your message.
Account query
Tiah (what a lovely name) was very polite and explained my query very well
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re so pleased to hear that Tiah was polite and able to explain your query clearly and effectively.
Leanne was very helpful and I could…
Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Leanne was helpful and that she explained everything clearly and in a way that was easy to understand.
The last three months there were some…
The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear about the errors in your bill over the past few months and the frustration this caused with repeated calls to our support line.
We’re really pleased to hear that Tia was able to resolve everything for you during your most recent contact. It’s great to know she got things sorted out and we’ll be sure to pass on your “well done” to her.
Absolutely disgusting company now…
Absolutely disgusting company now trying to charge me for a digital package that I haven't even got!!!! Almost double what I have been paying,no notice of changes which they are meant to give.Have sent numerous emails telling them I don't want to enter into any new contracts with them I want to leave. Even though I have paid a years line rental up front which I have sent them proof of im still expected to pay monthly for it, didn't think they could change contracts without giving customers the option to leave?.
extra £14.99 on bill 3 different reasons for it...monthly line rental I've already paid a year upfront so won't be paying that!!!
Digital service charge im not digital and won't be with them as I won't be put into another contract with this disgusting company!!!
The latest reason was it's for analogue signal absolute load of rubbish they make it up as they go along don't believe a word they say. !!!!
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding recent billing charges, contract terms, and the information you’ve received. We understand how frustrating it is to feel that charges are unclear or have not been properly explained.
Your comments regarding the digital service charge, line rental, and the explanations provided have been noted. We also acknowledge your concern about communication and your intention to leave the service.
Please be assured that your account details and concerns have been escalated for urgent internal review. A member of our team will be in contact with you directly to go through your billing and contract in detail, clarify the charges applied, and discuss your options.
Thank you again for bringing this to our attention.
Awful customer service.
Awful customer service.
One query, 2 different replies.
Tried emailing numerous times but no response.
They increased the monthly charge without prior notice .
They gave some rubbish information that the increase was due to old network cables, it's a load of rubbish.
We are in the process of moving.
Premier talk have now asked for verification, through trust pilot that I'm a genuine customer, if they had responded to my 2 previous emails I wouldn't be writing this review.
There is such a huge change over of staff within the company, I'm not surprised that I'm getting conflicting information.
This does not excuse their appalling customer services.
My sister is the account holder but I'm the 3rd party named on the account due her vulnerability but this makes no difference to this company.
Avoid at all costs.
Premier talk have eventually replied to my email only after i advised i woukd be escalating to Ombudsman.
This company has a huge turnover of frontline staff whuch may explain the conflicting advise i got.
My sisters monthly internet cost went up to £55, due to old wiring, absolute nonsense.
Go to one of the main providers you get better customer service for lesser cost, she is now only paying £21 per month, no mention of old wiring, strange??
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience and the concerns you’ve raised regarding communication, billing, and the information provided. We understand how frustrating this must have been.
Please be assured that your comments have been escalated and are being reviewed internally. A member of our team will be in touch with you to look into this further and discuss your account in more detail.
Thank you again for bringing this to our attention.
Helpful approach
Helpful approach. Had read my email so didn’t ask me to explain from the start. Promptly offered to investigate a solution. Came back promptly with a proposed course of action
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your positive feedback. We’re pleased to hear that the approach was helpful and efficient, and that your email had been reviewed in advance so you didn’t need to repeat your query.
Very poor customer service
Very poor customer service. Overcharge every month without notification. Renewing tied contract without notification & then expect you to pay charges to come out. Never known a company like it.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback.
We’re sorry to hear about your concerns regarding billing and contract renewal. We understand how frustrating unexpected charges or a lack of clear communication can be.
Please be assured that we take these matters seriously. Your comments have been escalated, and a member of our escalation team will be in contact with you to review your account in detail and help resolve your concerns.
Premier Talk contact
Spoke to Mae today who was very helpful explaining the procedure regarding upgrading to digital and what steps would follow. Easy to understand and well spoken.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Mae was very helpful in explaining the upgrade to digital process and the next steps clearly.
It’s great to know the information was easy to understand and well explained. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her
The person I spoke was very polite and…
The person I spoke was very polite and helpful thank you.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re pleased to hear that the person you spoke with was polite and helpful and was able to assist you effectively.
We really appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Belle was very polite and helpful.
13. Mai 2026
Antwort von Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Belle was polite and helpful.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
Tiahh excellent and human customer…
Tiahh excellent and human customer service is a credit to your company. So good to speak to a real person and not a call centre or button pressing on my phone . Weldone Tiahh
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your wonderful feedback. We’re delighted to hear that Tiahh provided excellent and personable customer service and made your experience a positive one.
It’s great to know she was able to support you in a way that felt straightforward and reassuring. We really appreciate you taking the time to share your comments, and we’ll be sure to pass them on to her.
Mae was fantastic and easy to…
Mae was fantastic and easy to understand, hopefully she can solve the problem with my landline soon. Such a shame i have had no phone line for a week now as I’m awaiting the new phone and internet hub that is held up in delivery.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re pleased to hear that Mae was fantastic and easy to understand, and that she has been supporting you with your query.
We’re sorry to hear that you’ve been without your landline for a week and that there have been delays with the delivery of your new phone and internet hub. We understand how inconvenient this must be and appreciate your patience while this is being resolved.
I will be grateful if you can get my…
I will be grateful if you can get my landline connected as soon as possible many thanks 01733810328
13. Mai 2026
Antwort von Premier Talk
Your request has been noted and we recommend contacting our support team directly so they can urgently review your account and provide an update on the restoration of your service.
Chloe was very helpful and pleasant…
Chloe was very helpful and pleasant confirming my broadband package and commence date.
She answered my questions patiently explaining everything.
Such grea customer service.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re delighted to hear that Chloe was helpful and pleasant while confirming your broadband package and start date.
Helpful customer service
Belle was very helpful, polite and answered my questions. The customer service in this instance was very good. However I am very disappointed with the huge recent price hikes.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re pleased to hear that Belle was helpful, polite, and able to answer your questions, and that you received good customer service on this occasion.
We’re sorry to hear your concerns regarding recent price increases. We understand that changes in pricing can be disappointing, and we appreciate you sharing your thoughts on this.
Second time lucky
The first request for call back by dialing 1 received no response , second attempt I received a call back from Mya who was most helpful and quickly sorted the issue with my account. Mya was both helpful and patient with my enquiry I hope going forward this level of service continues.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re really pleased to hear that Mya was able to call you back and quickly resolve the issue with your account. It’s great to know she was helpful and patient throughout your enquiry, and we’ll be sure to pass on your kind comments to her.
Digital phone line eventually sorted…
Digital phone line eventually sorted out after 9 weeks without a landline also lost WiFi for a short time. Response from customer services varied from 1-4 hours. I found James to be very helpful about my concerns. He reassured me that he would get it fixed which he did.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback, and we’re sorry to hear about the disruption you experienced over the past 9 weeks without a landline and the temporary loss of WiFi. We understand how frustrating and inconvenient this must have been.
Very polite helpful and patient with…
Very polite helpful and patient with added humour as a bonus.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re pleased to hear that you found our team member clear to understand and appreciated the personal, conversational approach to helping resolve your issue. We understand how important good communication is, especially when discussing technical matters and we truly value your comments and support.
The lady Chloe on the phone was very…
The lady Chloe on the phone was very helpful and polite. Helped me a lot to solve things out thanks again.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re delighted to hear that Chloe was so helpful and polite and that she was able to assist you in resolving everything. We’ll make sure your kind comments are passed on to her. Thank you again for your support!
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