Prestige Cars Kent Bewertungen 

Do not visit — deeply shocking discriminatory treatment
Company: Prestige Cars Kent
I am sharing my experience so others know exactly what to expect — or rather, what to be prepared for.

I first saw a car I was interested in on Auto Trader, enquired, and reserved it, paying a holding deposit. I had arranged to travel down to see and test drive it on the Saturday, but happened to be in the Bromley area on the Thursday, so I contacted them to say I’d come over then instead. I paid for an Uber all the way out to their site — which is in a very isolated, rural location down a back road — with two family members.

From the moment we walked in, the atmosphere was uncomfortable and unmistakably discriminatory. Every single member of staff on the showroom floor was young and English — not one person from any other ethnicity working there. One young man in particular was openly hostile, giving us the most disgusted, foul looks the entire time we were there — it was palpable. We were made to wait a long time before anyone even acknowledged us.

When I explained I’d reserved the car and was there to test drive it, they eventually took me outside. They opened the car door — but would not turn the engine on. I couldn't see the dashboard, couldn't wind the windows down, couldn't properly inspect the vehicle. I noticed scuffs on the side — the car was advertised as immaculate, but it wasn't. When I said we were there to test drive it, I was told I would need to go through security checks and references first — something I have never been asked to do in my life, even at high-end dealerships. I have held a full driving licence for nearly 25 years, I’ve owned many cars including multiple BMW 5 Series, and I’m a serious buyer — but the barriers kept going up the moment I arrived.

It felt very clear: once I was actually there in person, they did not want my business. The whole experience — the coldness, the excuses, the refusal to let me properly see or drive the car — felt purely down to race. It was humiliating and completely unacceptable. I have bought cars from showrooms costing three times as much and never been treated like this.

I asked for my deposit back immediately and left. That was several days ago now — and I still have not received my refund!!!!!.
• If you are not English — or not the 'type' of customer they expect — do not waste your time, money, or energy travelling out there.
• The treatment is shocking, the attitude is appalling, and you will be made to feel unwelcome.
• I cannot recommend this company to anyone. There are plenty of reputable dealerships that treat all customers with basic respect — go to one of those instead.
P.S I contacted the company today 26/08/2026 to ask where my refund is and spoke to a very RUDE LIAM!! he told me that I needed to give him extra bank details first and I explained that it just needs to be refunded back to the same payment and that on Thursday 20th August last week the person didn't say that and I was in front of him, he said he was going to refund the money straight away, even after telling him what the guy said Liam continued to be RUDE! and slammed down the phone. I called back and spoke with another person I didn't get his name but he was perfectly fine and not Rude, I asked for my refund and he said it will get refunded and will take 3-5 working day and it is with there finance team.
Also the response from the company about I am not verified is lies because, I can send Trustpilot my bank transaction payment to Prestige Cars Kent and the emails sent from them and my Uber receipt and call log to the company incoming & outgoing proving that I was at Prestige Cars Kent and I paid a refundable deposit and my experience is Truthful & VALID

A car on their website attracted my interest. I called them on Friday at 15:20 and after a 10 minute call paid a reservation fee to see the car and test-drive the following Tuesday. Got confirmation messages re my appointment. Received reminder call the day before my appointment at 19:35. On the day of appointment, I received a call 2 hours before the time that the car was no longer being sold. Waiting for my refund which I’m told is going to take between 3 to 5 working days. What a disappointment and a shamble of customer service!

Terrible experience from start to finish , I had pre agreed work before buying the car and on multiple occasions I’ve been let down due to no Courtesy car being available , constantly being told I’d be called back to which never happened . After spending £20000 on a car from them I believe the service has been completely un acceptable so I left a 1 star review , we we arrived at the service centre to have my pre agreed work carried out I was greeted by there very rude manager not with a hello instead she said I am the manager here you’ve left a 1 star review can you delete it , I find this kind off attitude after the amount of money spent and hassle caused completely unacceptable. However multiple staff have been very helpful unfortunately I can’t say that about them all

Jess McGarrigle took me through the process and it couldn’t have gone smoother. She knows her onions. A pleasure to deal with.
Dealing with Prestige from start to finish was straightforward. I’ll be back in future.

Prestige Cars Kent recently purchased a car from me, and the entire experience was exceptionally smooth from start to finish. I dealt with Karl during the initial stages, and he handled everything with efficiency and professionalism. The vehicle was later collected by Will, who was a true gentleman, courteous, knowledgeable, and a credit to the dealership.

Working with Karl, the transaction was completed quickly and without any hassle. Prestige Cars Kent operate with a level of professionalism and integrity that stands out in the industry. I highly recommend them to anyone looking for a straightforward, trustworthy and well‑managed service.

Good experience at prestige cars, Sam was very knowledgeable about the vehicle and very helpful. Didn't feel rushed or pressured even though they were very busy today. Will definitely recommend to friends.

Had an appointment with Billy today and it was absolutely chaos when we arrived. We were told to wait 5mns but 20mns later, no one was ready for us or came to check up on us. We simply left, no one noticed or even called us about appointment ....
Terrible customer service.

Excellent experience - Joe was fantastic A**

Sam Pete has walked myself through today for my new Car! He has been brilliant and welcoming! Very professional!

One of the best car buying experiences I’ve had. Dealt with Sam Sims. Made everything so easy and trouble free and when you’re travelling 9 hours for a car you need that piece of mind. Car couldn’t have been any better if they tried will definitely be back and recommending them.

Great first appointment with Jack, helped give some ideas for early part of our search for a new car. Will be doing more research and coming back hopefully to purchase!

Sold my car via Motorway and Prestige bought the car. Jonathan came out to do the test drive and inspection, there ended up being an issue with the car that I had missed/not seen which effected the auction purchase price. After a very honest conversation with Matt at Prestige we came to a mutually agreeable deal. First time I have used Prestige, but can clearly say they were very honest in their approach and conversation and we came to a deal that we were both very happy with. As I said, first time for me using online auction sale, a big thank you to Matt and Jonathan for their patience and expertise in the industry, I would have no problem in recommending them/Prestige as a company.

I initially experienced significant frustration following the purchase of a Jaguar F-Type from Prestige Cars Kent, due to an immediate exhaust system defect and concerns regarding the braking components. Communication initially stalled over the manufacturer parts backorder, which caused a stressful week for my household.However, after escalating the matter, I am pleased to say that the customer care team stepped in to find an amicable commercial resolution. Thomas and the senior management team took full accountability and have formally committed to completing all necessary repairs under warranty as soon as the factory parts land, alongside providing a courtesy vehicle to keep me mobile. Furthermore, they have processed a £500 price reduction back to my account to compensate for the disruption.While the initial experience was far from ideal, the dealership has handled the resolution like professionals. I appreciate their pragmatic approach to putting things right.

Great and smooth service for car sale and collection from residence. Prompt arrival, all checks done quickly and thoroughly. Thank you Kevin and Matt.

I left a review before about how positive the purchasing of my Range Rover was. I see lots of negative comments about the aftercare so thought I’d leave my comments on this.
My car has gone back twice now with faults and whilst I will say it has been very difficult to get replies on phone I switched to e mail and reply is within 24hrs which I think is acceptable. Moza was a great guy to deal with. I had quite major work done and was concerned there would be an argument over a bill coming but it was all done under warranty with no problems. I think they are just a busy company but overall apart from the phone issue I think they are a good company and pleased they have sorted my car. Hopefully for the last time !

An excellent set up at Prestige Cars.
I would like to thank Sam Sims in particular for his time yesterday. Such a polite well mannered individual...
Sam showed total professionalism in his approach to me explaining all I needed to know with the purchase of my new vehicle.
Thank you to Prestige Cars thank you Sam and the team for delivering a first class service.

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Amazing service by James !

Traded my car in and overall happy with the service provided!

I have already left a review back in March 2026 but things went from bad to worse. If I could give a minus rating I would. This company just want your money and have no regard for safety. I found out my car was sold without any pre-checks and actually had an outstanding recall for the air-bags which they'd done nothing about. I actually think they've just tried to cover stuff up. I went through the complaints process and asked for the 4-Year Tier 2 Service Plan to be refunded as there is no way I would trust them with any MOT or future servicing - they refused so I went through the motoring ombudsman, who they say they are accredited to in their complaints procedure but surprise, surprise they are not associated with this ombudsman so now I need to go through the CAB / trading standards which I most certainly intend to to.