Shocking delivery time. Initially had an email saying there may be a slight delay with my 3 pots of Farrow & Ball paint. 2 eventually arrived after 5! WEEKS. Despite my chasing delivery I received... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Good price. However, paint slow to arrive. Delivery not 10 working days but 17 days in my case & that was with chasing twice. When delivery eventually arrived, one large F&B tin had obviously been dro... Mehr ansehen
Unternehmen hat geantwortet
I couldn't be happier with the price and the service from Primepaint! I placed my order on 19th May and took delivery of beautiful, genuine Farrow and Ball paint on 24th May at 20% less than retail.... Mehr ansehen
Unternehmen hat geantwortet
I ordered my paint and it arrived after 5 working days. In addition, I would like to Thank Steven for his prompt responses and brilliant customer service. I will use their services again... Rajneesh
Unternehmen hat geantwortet
3,4
Akzeptabel
60 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Very happy with the service
Very happy with the service! We managed to get some F&B paint at much cheaper price point and with swift delivery. Very responsive customer service via email too. Highly recommended
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello. Many thanks for your kind words. Very much appreciated.
Don’t bother simply never turns up…
Don’t bother simply never turns up although they kept saying it’s on the way! Useless waste of time
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Bea Buck. Thank you for your email and apologies that you have had a bad experience shopping with us this time. There is always a chance that delivery could be delayed at this time of year as the entire courier network is under extreme pressure delivering parcels before Christmas. However, we have tried our best to keep you informed along the ordering process and let you know of any possible delays. We also cancelled and refunded your order for you immediately as per your request. We have been in business for more than 15 years now and sent paints to hundreds of thousands of customers in that time, so it is always very upsetting when a customer feels the need to vent their frustration in this way. With that in mind, if you would like any further information or need to speak to anyone here, please email us at: hello@primepaint.co.uk.
Don’t bother!
Similar to everyone else. Don’t be drawn in by the discount. Our order took 15 working days (not including Saturdays) to arrive. Emailed a few times to chase up, kept being told it would be dispatched in a few days. When it became obvious it wasn’t going to arrive on time I asked if we could cancel the order (as it still hadn’t been dispatched at that point) and what the refund options were - no response. Ultimately we ended up paying twice as had to buy the paint from elsewhere. Avoid! Not worth the discount!
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Elise Alasadi
Thank you for your review and apologies for not having a good experience shopping with us this time.
I have checked your order details and can see that we delivered your paint on day 13 from the point of ordering. We would normally expect to have delivered within the 10 days, but leading upto Christmas is always extremeley busy. Sincere apologies about. I can also see that we replied to your initial enquiry giving you details on your order, but can't see any emails you have sent asking for us to cancel the order otherwise we would have advised accordingly. If you have any furhter questions, please don't hesitate to contact us. Kind Regards, Steven - PrimePaint
The delivery came within the expected…
The delivery came within the expected timescale (9 working days), and all communication with Steven was dealt with promptly and clearly. The only suggestion I'd have is to find a way of acknowlede orders by email, which I think customers would find reassuring.
Thanks for a very cost-effective way to order Farrow and Ball paints!
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Many thanks for your review. It's very much appreciated!
Also, just to clarify, we send a confirmation/acknowledgement email once an order is placed and a further email once the paint has been shipped. I would ask all customers to check spam/junk folders if they don't receive. We also reply to all customer emails, usually within 4 hours or receipt to try and keep updated along the way.
Thank you again for your review.
Avoid at all costs
Waiting for my paint 15 days
Emailed to ask for an update
Got a reply saying it would be delivered a few days later
Still waiting 15 days
DPD say they have my parcel details but do not yet have my parcel
Went to contact primepaint and they don’t have a phone number which is dodgy
Also Facebook account had been removed - extremely dodgy
Absolute worst customer service ever
I will be opening up an investigation with my bank and also have the right to cancel my order and full refund
I will also contact trading standards
Prime paint you should not be operating at you do not meet your deadlines and offer poor communication options
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Kathryn
Thank you for your email.
Just to confirm, I have cancelled and refunded the order now for you.
Sincere apologies for the inconvenience.
However, I would like to point out the following:
In regards to the delivery, we shipped the order exactly when we stated, ie on the 25th November (which would have meant delivery within our standard 10 working days). DPD have not given you the correct information saying they don’t have the package. This happens from time to time, when they do not scan the package correctly or indeed at all during either the drop-off at the depot or collection by the local driver.
This can sometimes lead to mis-communication when it comes to receiving information via the DPD app and leads us to contact them and open an investigation and/or organise a full replacement or refund, which we have obviously done.
We don’t have a Facebook, Insta, telco or any other forms of social media… this is not because we don’t want any, but because we just don’t have the resources to maintain to any decent level.
We offer our customers the best possible prices online, but with longer lead times than popping down to your local stockist. We are simply a different point of contact if our customers can wait a few days longer.
So, again please accept our apologies but could I kindly ask you to consider your actions in future before making rash statements about companies. It’s very distressing to receive such hateful comments. It really is.
If you have any further questions, please don’t hesitate to contact me.
Kind Regards
Steven - PrimePaint
DO NOT USE!!
DO NOT USE!!! This is a scam website - do not trust the other reviews that give 5 stars. We ordered paint 3 weeks ago and it still hasn’t arrived!! I have had two responses from Steven saying that the paint will be here last Saturday or Tuesday this week and when you track on Shopify it says that it hasn’t even been shipped yet! This has hugely delayed our work. We accounted for the 10 working days but this is not good enough. We are not sure how we will get our money back as we have had to shop elsewhere now for the paint as no one replies and there is no contact number. We will be reporting to trading standards. So unhappy!!
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Amy. Thank you for your review. I can assure you that the paint we supply is genuine Farrow and Ball paint and you know we are not a scam company. We emailed you on many, many occasions updating you on your order and giving you as much information as possible each time. You are also fully aware, we did not receive any notification in regards to cancelling the order until 25 minutes before the paint was due to arrive with you via DPD. Unfortunately, once the paint has been shipped, we can't cancel the order.
The DPD information below also clearly shows your paint arrived:
15509751759771 (Complete) - Delivered
Your parcel has been delivered and received by AMY at 12:16 on Thu 14 Nov 2024
Awful delivery
Waited the 10 working days as stated, contacted the company and they advised would be shipped either working day 13 or 14 so would arrive day 14 or 15, three weeks waiting, tried to cancel the order but they didn’t reply. Not the best at all, also not sure if real paint as stated no refunds as paint mixed to order 🤷♀️. Won’t use again
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Nikki. Thank you for your review and apologies that you have had a bad experience using PrimePaint this time. I've checked your order and can confirm the paint was delivered and signed for a couple of days ago now. We only sell genuine Farrow and Ball paint and use one of their state of the art in-can tinting machines for orders... this is the same as the factory in Dorset, and all major stockists have one of these machines to help fulfill orders. However, Farrow and Ball have had stock issues with some finishes in the last few weeks which have lead to delays in certain colours/finishes/sizes. The Dead Flat finish is one of these paints affected. We have emailed all customers whose orders have had longer than standard delivery times (yourself included) to try and keep our customers well informed, but I am not sure you have received our correspondence. Sincere apologies about that. The last thing we want is to have unhappy customers. If you have any further questions, please don't hesitate to contact me at: hello@primepaint.co.uk .
Now understand why people have marked…
Now understand why people have marked this company down. If you want to get on with the job don’t order from them. I have been waiting for 10 working days and still waiting with no sign of my paint. Not a great way to run a business.
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Margaret Katz. Thank you for your email and sincere apologies you have had a bad experience with primepaint.co.uk this time. However, we would like to point out that although we aim to deliver paint within our specified times. Due to cirmumstances beyond our control, it is not possible to do this every time and we advise customers who are in need of orders in a hurry or have a deadline to meet, to actually order elsewhere. We are simply trying to offer our customers the paint they love at the best price available anywhere in the UK (which we do very happily). Every customer has to agree to these terms and conditions before placing an order. All our delivery details are also cleary marked on every website page at the bottom.
Very pleased with the service
Very pleased with the service. The website clearly states in several places that delivery takes 10 days. I factored into this into my ordering and it arrived on Day 10. Steven was extremely helpful in the admin department. Would definitely buy from again.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Many thanks for taking to the time to write your review. It is very much appreciated.
Cheap paint but slow delivery - a false ecomomy?
Sorry primepaint - only 3 stars. This business certainly succeeds in its primary aim - to supply premium paint products at discounts unobtainable elsewhere. But it comes at a price which is not readily apparent when you order - your paint may take several weeks to arrive, and you will have no ETA in the meantime to allow you to plan the timing of your painting project. Prime paint will say that they make it clear that they aim to deliver within 10 working days of your order. But I certainly missed this vital info when ordering - and it simply is not flagged prominently enough when you order. But worse, the 10 days is an aim not a guarantee. I ordered 2nd October, and apparently my paint is scheduled to arrive on 18th October - outside the 10 day window. In future I will be happy to pay full whack and have my paint when I want it. Its a false economy to save a few quid on the paint and then mess your painter around over start times.
Primepaint if you want 5 star reviews a couple of tips. 1/. Make the delivery delay crystal clear to your customers before they place an order. 2/. Within a couple of days of order try to provide your customers with an ETA. 3/. Make customer contact far easier - your site provides no readily accessible contact details.
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Many thanks for your review. It's very much appreciated.
Excellent customer service with added flexibility
Excellent customer service with added flexibility. Placed the order, realised I had forgotten something a couple of days later and Steve and the team were brilliant! Added the extra item and refunded the extra P&P. They clearly state 10 day delivery time and I was ordering in advance so thanks again for your great service and excellent pricing!
27. September 2024
Bewertung ohne vorherige Einladung
*Unacceptable delay in receiving item…
*Unacceptable delay in receiving item ordered.
*No answer to my email request for an update.
*Wish I'd read reviews before ordering.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Voyin. Thank you for your email and apologies you have had a bad experience. On our website, we are very clear about delivery times and actively ask customers to find a local supplier for express or urgent orders, or indeed very small single tin orders like yours where it is really more practical to source locally (if your local supplier has in stock). Your particular order was for an Exterior Eggshell paint that was not readily available to us and this caused the delay in shipping. All of which was relayed to you via email.
Paint arrived on time
Paint arrived within the quoted time frame & customer service was extremely helpful I would recommend primepaint
31. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Many thanks for your kind review. It is very much appreciated!
Avoid!
It’s been 3 weeks and still no paint or tracking number despite being promised this multiple times. The communication is poor and they have no number for you to call. Avoid if you can!
2. August 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Chad Tyrell-Styles. Thank you for getting back to us with your order details and sincere apologies for the issues you encountered with your order. We obviously cancelled and refunded your order in a timely manner as per your request and apologied for the inconvenience caused.
Don’t buy paint from this website.They…
Don’t buy paint from this website.They are scammers. Paint never arrived.
12. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Rafal/Jessica. I would like to clarify your review. We are not a scam company and as youare fully aware, your paint did arrive. Here is the information from DPD: 15503806872118 (Complete) Delivered. Your parcel has been delivered and received by JESSICA at 10:22 on Mon 22 Jul 2024.
Genuine, but needs improvement
This is a legitimate company and you do indeed receive your F&B paint with 20% off.
However, it didn't feel like this for the three weeks that I waited for delivery for these reasons:-
- You don't receive a confirmation email with your order (only a text message).
- There are no order updates along the way so once the '10 working day' delivery timeline had passed, I had started to worry.
- It was tricky to contact anyone at the company. No one responded to my query through the contact form. I eventually found an email (which it won't let me add here, it started with 'hello at ...') and got a response there.
For these reasons, I'd potentially use them again but I would place the order on a credit card for peace of mind (ie to feel protected in case of non-receipt).
5. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Thank you for the feedback. It's very much appreciated.
4 weeks and counting - still no paint delivered
4 weeks and still no paint. I chased each week and prime paint replied with ‘it will be with you by end of the week’ I have finally received a tracking number for delivery, but 5 days later prime paint still haven’t given the paint to the delivery company for them to be able to deliver it! I have no idea if I will ever receive this paint. No number to call prime paint only email. The delay and having to chase, and false promises of it being with me by the end of the week has not been worth any discount.
25. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Grace. Just to update your review. Your paint was delivered and the tracking from DPD confirms the packages were signed for by yourself. If you have any further questions, please don't hesitate to contact us at: hellp@primepaint.co.uk
The order process is easy and whilst…
The order process is easy and whilst the delivery times are long, that is made clear on the website and it is a small price to pay for the 20% discount on F&B. One of my paint cans did get lost in the post, but Primepaint have ordered me a replacement. The communication via email was responsive which I found nice. No waiting hours for a response! I have just placed another order. I debated about paying the extra somewhere else and getting it quicker, but I am not in a rush so it makes sense to get the discount.
13. März 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Many thanks for your review. The details are very much appreciated and give potential customers an honest opinion of our service. Thank you.
First order with Prime Paint with an…
First order with Prime Paint with an order value of nearly £500. Then I looked at the three reviews on Trust Pilot and was a little concerned.
Shouldn't have been - paint arrived within 7 working days - very well packaged and arrived safely. The added bonus of saving 20% on F&B paint which is quite a £ saving. Would highly recommend and use again.
26. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Very Much appreciated. Kind Regards, PrimePaint
Paint arrived damaged and leaking
Paint arrived after ten days and one tin was fine but the other was so damaged that 2/3rds had leaked out. I won't use them again as the delay this caused has cost me more than the money I saved.
22. November 2023
Bewertung ohne vorherige Einladung
Antwort von Primepaint
Hello Mr Pilbeam. Thank you for your email. I'm sorry you have had a bad experience using PrimePaint. We do our very best to ensure that all orders are shipped safely using the best possible packaging available. However, we can't control how the courier network treat our packages and I am sure you have sent packages before yourself and had damage occur due to no fault your order. This review is more to do with the courier company than our serivce it seems, which is very disappointing as this is the part of our business that we can't control fully. Very frustrating all round.
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