I’ve been searching for public liability insurance online and it’s my first time having to get it for a one off event. Most of the websites are so tedious with the amount of questions they have and I... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
THE OVERALL EXPERIENCE WAS GOOD. THERE'S ONE THING THAT WE WOULD WANT AS A NON-PROFIT CIC IS THE OPTION TO PAY IN INSTALMENTS. EVEN IF THE MONTHLY PAYMENTS CALCULATED FROM THIS EVENT'S INS... Mehr ansehen
Unternehmen hat geantwortet
Extremely easy to purchase the insurance you need. I did it all online from getting a quote to purchasing the insurance I needed. I've been with Protectivity before and when I needed insurance again... Mehr ansehen
Unternehmen hat geantwortet
I found Protectivity customer services to be super helpful when l sent 3 enquiry emails. They got back to me the next working day which l found to be efficient. Once my queries were answered I was sup... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Dovetail House, Wycombe Road, HP14 3RQ, Stokenchurch, Vereinigtes Königreich
- 01494 887909
- contact@protectivity.co.uk
- protectivity.com
4,8
Hervorragend
1029 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really straight forward and quick
Really straight forward and quick
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thanks for your feedback!
The company in itself is great and easy…
The company in itself is great and easy to use their website. The only reason I’m giving 4 stars instead of 5 is the customer service aspect. I’m hiring a hall and it wasn’t until after I purchased the insurance that they said they need 5 mil cover instead of the standard 1 mil when I called to change it saying I needed 5 instead of 1 the last in the phone said well did you not scroll down and look before completing the purchase in a very condescending tone. When I said why I needed the change she said oh okay. So some customer service is training/brush ups may be needed.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback.
Apologies that you weren't pleased with the customer service that was provided. However, we are pleased that you managed to successfully upgrade your insurance.
Needed a one day insurance for a craft…
Needed a one day insurance for a craft fare protectively is a really good price compared to other sites
And east to arrange
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our pricing.
Don't use them
Refuse to explain what animals they do and don't cover using vague terms like "domestic animals" but do confirm I'm not covered to commit war crimes....!!???
Will not be renewing with them and will be going with an insurance company that is cheaper and actually covers more than hamsters, cats and some dogs
Edit*
Note their response and how they don't acknowledge my statements because they have no response to worm out of it
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
We're sorry that you feel our policy wording was unclear about exactly which animals are and aren't covered, and that this left you feeling misled about the scope of cover provided.
We appreciate your feedback and understand your frustration. Our intention is always to be as transparent as possible about what is and isn't included within our policies, and we're sorry that we did not meet your expectations in this instance. We recognise your concerns regarding the terminology used and your view that the cover available is more limited than you anticipated.
We also acknowledge your disappointment with our previous response and regret that you feel your specific concerns were not fully addressed. Customer feedback is important to us, and comments such as yours help us identify where we may need to improve the clarity of our communications and policy information.
We're sorry to hear that you've decided not to renew, but we thank you for taking the time to share your experience.
Used protectivity for a number of years…
Used protectivity for a number of years now because they are competitively priced and offer the insurance coverage we require.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback and for your continued custom. It's great to hear that you were pleased with our pricing.
Appointment was available quickly for…
Appointment was available quickly for an problem. Service and treatment was good.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. It's good to hear that you were pleased with our service.
Prefer to speak to a human being &…
Prefer to speak to a human being & great you provide that, not everyone does online so thank you
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our service.
Good experience
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback!
Won’t go anywhere else for my business…
Won’t go anywhere else for my business insurance .. first class to deal with .. knowledgeable.. respectful ., helpful .. and people you can actually talk too .. price was lower than expected .. massive thanks to Holly for going beyond to help find the right business insurance.. she is a absolute credit to your company .. thank you Holly ..
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with the service provided by Hollie.
Very helpful and knowledgable guy
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. We're pleased to hear that you found our advisor helpful and knowledgeable.
Great setvice
This is a great service to have for any dog grooming business
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. It's great to hear that you were pleased with our service.
Inundated with e-mails
Inundated with e-mails, four or five a week! Way too many. They do offer a decent price but make sure you opt out of marketing!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback.
Apologies that you feel that you received too many emails. The option to opt out is available and if you have any further queries please call us on 01494 887909.
Generally good but did find it…
Generally good but did find it difficult to show it was a single day cover only!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your feedback. Apologies that you found part of the process difficult.
Very quick & efficient service at an…
Very quick & efficient service at an affordable cost for a non profit charity
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
We're pleased to hear that you found the process straightforward and that our team was able to help. We appreciate your support and thank you for choosing Protectivity.
I needed a prompt response and got one.
I needed a prompt response to allow a booking of a hall for an event. Both members if staff I spoke to were very helpful. Pemium only increased by £1 from last year.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
We're pleased to hear that our team was able to provide a prompt response and assist you in securing your hall booking.
I found the cover for what I neededjune
I found the cover for what I wanted was quite reasonable.
Very easy to deal with I'm well pleased .
Customer Service very helpful.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your kind review. We’re delighted to hear you found our cover reasonably priced and our service easy to use. We appreciate your feedback and are pleased our customer service team could assist you.
Very easy to use quotation system
Very easy to use quotation system. Quick and flexible in terms of cover. Competitive price
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your review. We’re pleased to hear you found our quotation system easy to use, the cover flexible, and the pricing competitive. We appreciate your feedback and your support.
Very quick and easy.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thanks for your feedback!
Competitive renewal quote
Renewed because the quote was competitive.
No experience of claiming through this company, no experience of any complications or changes, so review is purely based on price versus cover against competitors.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your review. We’re pleased to hear you found our renewal quote competitive and our cover offered good value compared to other providers. We appreciate your continued support and thank you for choosing Protectivity.
Easy to deal with
Easy to deal with, fast and reasonably priced. Second time of using,
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Protectivity Insurance
Thank you for your review. We’re delighted to hear you found our service easy to use, fast, and competitively priced. We appreciate your continued support and look forward to assisting you again in the future.
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