Great products, but unfortunately disastrous and suspicious customer service with incomplete shipments
I have generally been satisfied with the products, but the customer service at Proteini.si has become extremely unprofessional. Lately, it has happened to me more than once that I ordered outlet items, only to be told shortly after that they are out of stock—yet the items remained available on their website for days afterward. Even more suspiciously, some of these items magically reappeared for sale just a few days after they were cancelled from my order.
When it comes to refunds, the math never adds up, and loyalty points just disappear. When you still go ahead and place a new order anyway, an unpleasant surprise awaits you – this time, I received an opened box of protein bars where individual bars were actually missing (even though I ordered a full, sealed box at full price). Customer service only offers copy-pasted, empty excuses and refuses to take responsibility. Very disappointed. I strongly advise taking photos of the shipping label with the package weight before opening it so you have proof if anything is missing.








