Coleen was very professional, courteous and assisted me in getting the collection of the franking machine arranged. The process was very straight forward and Coleen replied to my emails very promptly.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had an issue with our Franking Machine which we couldn't resolve. I contacted Quadient (our supplier) and from sending that first email to getting a personal email from Coleen with instructions on... Mehr ansehen
Unternehmen hat geantwortet
Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... Mehr ansehen
Unternehmen hat geantwortet
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- B2B-Dienstleistungen
- auch in
- Büroausstattungsvermietung
- E-Commerce-Dienst
- Transport- und Versandservice
- Transportmittelindustrie
Über Quadient UK Limited (Formerly Neopost UK Ltd)
Vom Unternehmen geschrieben
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Vom Unternehmen geschrieben
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Kontaktinformationen
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Vereinigtes Königreich
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,4
Hervorragend
3317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
refund
If was very easy to request a refund after closing our account, excellent service with Ruby today - thank you
22. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
excellent experience
20. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Jack Edwards
we've been a customer of Quadient for a good few years now, I've recently had several meetings with Jack Edwards regarding information on upgrading to new software, what amazed me was his eye for detail and knowledge, no question was left unanswered he would research or refer to his colleagues if he didn't know the answer and get back to me promptly with a reply, 10/10 for customer service and excellence he really put the customer first and nothing was too much trouble for him, the overall customer client experience provided by Jack was faultless
R Down
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
None of the lockers seem to actually work
Tried to use three Quadient lockers a couple of days ago - the first one would scan the code but then didn't offer to print the label (despite having a label printer built into it), the next one would scan the barcode but the screen remained black and unusable, I then went to a third location to find it saying "Sorry, the drop off is temporarily disabled. Please find another place to drop your parcel."
Very frustrating and although the concept of supporting multiple couriers is good I'm yet to find one of these lockers actually working. In comparison the Amazon lockers just seem to work flawlessly.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your experience with us.
Your feedback has been shared with the relevant team who will look into the issues you encountered.
We are committed to ensuring our lockers are operating smoothly and reliably and your input helps us identify where improvements may be needed.
Kind regards
Customer Care Team
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to talk to us about your recent experience.
It was a pleasure speaking with you and we are pleased that this has now been resolved.
Kind regards
Customer Care Team
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Impossible to get a refund for a failed…
Impossible to get a refund for a failed print because Quadient request a download that is impossible to generate as the tabs are unavailable in our software. A screenshot of proof of the purchased postage was not good enough. Not impressed at all.
8. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Good morning
I have sent you an email yesterday to offer support.
Please can you reply to my email and we can arrange support.
Kind Regards
Customer Care Team
THE CUSTOMER SERVICE LADY WAS VERY…
THE CUSTOMER SERVICE LADY WAS VERY HELPFUL AND TALED ME THROUGH IT STEP BY STEP
13. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Really quick response
13. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
very helpful helpdesk staff.
very helpful helpdesk staff.
I rang twice and and my problem got sorted out
7. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Issue with registered email address
Issue with registered email address. No communication given that the rules for characters contained in addresses was changing. Resulted in down time. This was made worse by more poor communication for the fix.
2. Oktober 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Good morning
We have tried to call you to no avail. We will send you an email to offer support.
Kind Regards
Customer Care Team
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Good afternoon
I have attempted to call you today both on your mobile and office line. I have also emailed you.
Please can you let me know when you are free to discuss your account in more detail.
Kind Regards
Customer Care Team
Attentive and helpful
Attentive and helpful.
Was able to speak to someone who quickly helped with an account query
30. September 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Helpful and knowledgeable call hander
25. September 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Using Quadient at the office : an appalling experience/ client counsellor not replying to calls-emails
Using Quadient at the office (an adminsitration) I am appalled by the service: our client counsellor delivered the WRONG machines, we needed auto feed and got hand feed on 2 different sites. He also promised us to put back the return adresses on the mails without charging us. THIS NEVER WORKED. The issues has been going on for 10 days. He does not reply to our emails or our calls. We need to find an urgent solution and to get auto feed machines with a return adress asap. We also ask for compensation given the lost time. I will file a litigation : please reply to this email to avoid this.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your review
I have requested some more information from you so I can locate you account to investigate this for you.
Kind Regaards
Customer Care Team
Great!
Easy to use and easy to follow instructions. Staff are always friendly and helpful no matter who I speak to.
3. September 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Customer Service Excellence
Due to locked account, contacted customer services who efficiently sorted the issue. Many thanks
1. September 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
Having to chase up
This is the second review I have done in the space of two weeks, had to contact Quadient again to chase missing money that was meant to be transferred onto the new franking machine. Luckily I spoke to Samantha again and she resolved my issue promptly but, again shouldn't have to waste time chasing money already owed and have messages saying the franking machine will be locked in one day.
26. August 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for bringing this to our attention.
We will investigate this issue internally to ensure this does not happen again.
Kind Regards
Customer Care Team
Excellent support
Excellent support - query answered within a couple of days and I even managed to speak to a human!
20. August 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
My problem was resolved in a quick and…
My problem was resolved in a quick and efficient manner
21. August 2025
Antwort von Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
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