Quadient UK Limited (Formerly Neopost UK Ltd) Bewertungen 

Yes was resolved but the issue was internal Quadient not adding funds over the 2 week Xmas break - yes it is Xmas and we all need a break but customers still order kit and want such delivered - hence machine ran out of credit so could not process orders - plenty of money set to cover expected use - just not added to machine meter by Quadient.
#### The worst issue a 8 minute phone call cost our company £12 - we have three franking machines ( eg a customer whom spends on service contracts yearly ) we should not then be paying for high rate 'help us' phone calls - evenmore so when the issue was not our side.
Thank you

John was able to confirm and guide me through the process with our franking machine. The experience was really helpful and informative, I would like to thank John again for the his help and professionalism.

An area that could possible be improved is to provide a direct contact number to the franking credifon team.

Tried to top up via Portal extra credit on franking machine but unable to do so. Waited on phone for 20 minutes before getting through to anyone.

Very experienced staff who knew the right answers to my query.
Very pleased

Hi the person that dealt with me this morning was very polite and sorted the problem out very quickly she knew what she was doing

good customer service.
I find the site confusing if you are not on the correct country login.

Great service in the end. But it took to serving notice for them to match another quote. Would be better if they would value loyalty. Having been with them for 18 years.

We have outstanding transactions from a contract (s) in 2020 which look as though Quadient owe us money. It could be that we are missing invoices but I am being offered no assistance in resolving the problem to close our side of the ledger and getting mixed messages when I call. I was advised that we had over £250 in unused postage owing, but the latest message is that this is no statement available for the account number advised and no monies outstanding. how that can be said in the same sentence makes no sense

The gentleman who called me was very pleasant and most helpful.

The Engineer Involved Robert was really good and determined to help find a resolution for us.

Query was answered quickly and resolved quickly

Usually responds quickly to queries/issues

A remittance was incorrectly flagged again, despite this exact issue having been resolved approximately a year ago. We contacted support via email and phone, and were repeatedly passed between Support, Remittance, and Credit Control, with no one taking ownership of the case. We provided the remittance documentation multiple times.

Despite our follow-up attempts, we received no response from Credit Control. Only after sending a complaint email did the issue finally get resolved. In the meantime, our machine was locked for two weeks, causing unnecessary disruption.

Very poor customer service. Franking machine was out of use for 10 days, due to Quadient locking the account because of a missing payment from 2023 that suddenly popped out of the woodwork. The payment had in fact been made and remittance supplied yet it took over a week to resolve. No apology or communication other than a notification to let us know our support ticket had been resolved.

Almost impossible to get in contact with them. No one answers calls or emails.

I had a problem of my own making and phoned to get help. They were delightful to talk with and very helpful. My problem was solved immediately and that is an excellent company to do that.

Great help, Alyssa was very quick to help and resolve the issue - thank you!

Customer services was rude and unhelpful, didn't give me a chance to understand the issue or try to understand why i called.

We have not heard anything from you about cancelling the hire of your franking machine and your collecting the redundant machine for our premises.

The operator waited patiently while I was doing what I needed to do on the website. I was making an individual payment for some additional mail that we needed to post.
She was very helpful and did not rush anything at all.