I insured my car with the RAC in December and also got roadside assistance for a bargain thankfully I have not used their services and no issues with my vehicle and they didn’t overcharge on the renew... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Happy with the price overall. However, I was surprised to see that the price on the RAC own website was more expensive than going through comparison sites. Then was directed back to RAC to complete at... Mehr ansehen
Unternehmen hat geantwortet
RAC have been my insurer now for several years. Despite the renewal price increasing, when it actually comes to the amount you pay for excess- I haven't found anything cheaper. Their customer servic... Mehr ansehen
Unternehmen hat geantwortet
The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktinformationen
Vereinigtes Königreich
- rac.co.uk/insurance
4,4
Hervorragend
20 079 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Being able to talk to a human being
Being able to talk to a human being, knowledgable and friendly
30. August 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Poor experience with RAC charging additional 45% on top of quoted premium.
Very poor experience when RAC tried to charge a 45% additional premium following acceptance of an online quote. I correctly declared that I had no claims in the last 5 years but had not advised of a notification only advice. My previous insurer Aviva had made a mistake picked by RAC in recording a fault claim. Aviva quickly corrected the database and provided a letter to RAC advising that no additional should be charged and the NCB was still in force). The service from the online chat teams was poor. The Complaints Team took ages to respond. RAC took the additional premium from my bank account before the complaint was resolved. The premium has now been refunded but I do not know where it leaves us for next year. I wish had stayed with Aviva. Perhaps the lesson from this is that you should avoid online only car insurance!
27. Juli 2026
Antwort von RAC Car Insurance
Hi Christopher,
Thank you for taking the time to share such detailed feedback about your recent experience with us.
It is completely understandable how frustrating it must have been to deal with an unexpected price increase and delays while waiting for the claims database to be corrected, particularly when money was taken before things were fully ironed out.
We appreciate you letting us know where things went wrong, and if there is anything else we can do to help support you moving forward, please don't hesitate to reach out.
Leanne
Recommended
I insured my car with the RAC in December and also got roadside assistance for a bargain thankfully I have not used their services and no issues with my vehicle and they didn’t overcharge on the renewal. Their prices website is good easy to use it’s a win win
12. Jänner 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Clear advice and straight forward…
Clear advice and straight forward assistance. Everything was efficiently dealt with in a very short
24. September 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Upping the insurance price 'on the day'
The quote - I assume, but not sure, that this went up because I insured 'on the day' - not good. Feels like raising the price when customers are vulnerable - as such I have taken the £25 arrangement fee hit and cancelled within 14 days and gone elsewhere. Tried the on-line chat - but no flexibility. People need to be aware that they can be caught out with this kind of ploy.
1. Oktober 2026
Antwort von RAC Car Insurance
Hi Ian,
Thank you for sharing your feedback. We are sorry to hear about your experience with our quote pricing.
Any changes to the original quote, including the start date, can impact the price offered. We do aim to be as transparent as possible. We make customers aware at the point of sale that a £25 fee applies if you cancel after arrangement. We are sorry for any frustration this caused.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Very helpful easy to join.5stsr…
Very helpful easy to join.5stsr treatment definitely recommend them to others
3. Oktober 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
made a glass claim on the side window
made a glass claim on the side window. no issues with RAC and a reasonable excess cost of 60 pounds !!
so far happy with the service
25. Mai 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Hassle free
23. September 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Simple easy to follow online…
Simple easy to follow online instruction.
The price was £80 lower than I expected. I can also add additional cover if required.
I also have RAC Recovery.
18. September 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Service was excellent
Service was excellent. The price was right, the website was easy to navigate and after purchase contact was good.
24. Juli 2026
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwort von RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
RAC Took More Than Triple My Monthly Premium — Then Dodged the Key Question! AVOID AT ALL COSTS!
My experience with RAC Car Insurance has been appalling.
Following a relatively minor incident, my monthly premium increased from approximately £80 to £264 — more than three times what I had previously been paying.
My complaint was not simply that the premium had increased. My central concern was that this substantially higher amount was taken from my account without RAC providing me with any satisfactory explanation as to when I had agreed to that revised payment, or when and how I had been clearly notified in advance that £264 would be taken.
I raised this point specifically as part of a formal complaint.
RAC has now issued its final response — and incredibly, it still does not answer that question.
Instead, RAC explains that it is a broker, that premiums are based on risk, and that the insurer determines pricing. But that was never the issue I was asking them to address.
The question is very simple:
When did RAC tell me that £264 was going to be taken from my account, where is the evidence that this was communicated to me in advance, and on what basis did they consider themselves entitled to collect such a dramatically increased amount?
Their final complaint response does not answer it.
I have also been told that if I cancel the policy because I cannot afford this enormous increase, I would still owe £1,446.64 because the claim remains open.
So I am effectively left with a choice between continuing to pay approximately £264 per month, or cancelling and still being pursued for a four-figure balance.
Throughout this process I have repeatedly been passed between RAC, the insurer and different departments, with nobody appearing willing to take overall responsibility for the customer experience.
The online-only service has made matters worse. I found it extremely difficult to obtain meaningful help and only after complaining did RAC amend my account so that I could speak to customer services by telephone.
What is particularly striking is that, having now read recent reviews from other RAC Car Insurance customers, I can see repeated complaints concerning steep premium increases, unexpected charges, poor communication, difficulty speaking to someone and customers struggling to obtain clear answers.
I wish I had read those reviews before taking out the policy.
I have now received RAC’s final complaint response and, in my view, it fails to address one of the most fundamental points I raised.
I am now taking this matter to the Financial Ombudsman Service.
If you have had a similar experience with RAC Car Insurance — particularly involving a large premium increase, unexpected payments, cancellation charges or difficulty getting a clear explanation — please contact me. I would be very interested to hear from others who have experienced the same issues, and to understand whether there is a wider pattern that should also be brought to the attention of the Financial Ombudsman Service.
My advice to anyone considering RAC Car Insurance is simple: read the recent reviews carefully, read every term relating to premium changes and cancellation, and make sure you understand exactly what can happen to your payments if anything changes during the policy.
I expected far better from a company carrying the RAC name.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von RAC Car Insurance
Hi
Hello, thanks for sharing your experience. We are really sorry to hear about the frustration caused by your premium increase and the payment details. We understand how concerning this situation is for you.
Undisclosed claims at the point of sale can impact the price offered, but we want to make sure your concerns are properly checked. We will be happy to look at the status of your complaint for you.
So we can look into this for you and confirm the status of your complaint, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Renewing was very straightforward
Renewing was very straightforward. However, insurance companies should reward loyalty and no accident claimants with a discounted price
25. September 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Good prices but they increase every year
The Rac prices are competitive, perhaps the prices keeps going up at around £50 per year, althoguth having no claims all my life.
21. September 2026
Antwort von RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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