Rail Europe Bewertungen 101 575

Antwort von Rail Europe

Aktualisiert am 16. März 2026

Hello Werner,

We understand your concern regarding the reservation fees and appreciate the opportunity to clarify.

You’re correct that Interrail and Eurail seat reservations were previously available without an additional service fee. A small reservation fee has recently been introduced to help support the secure booking technology, system maintenance and customer support required to provide a reliable reservation service.

We understand that changes like this may come as a surprise. To ensure transparency, any applicable fees are clearly displayed during the booking process so travelers can review the total cost before confirming their reservation.

It’s also worth noting that if you purchased your rail pass with Rail Europe, seat reservation fees are already included for travel on SNCF trains (within France and on international SNCF routes), as well as on Eurostar and Trenitalia services.

We hope this helps clarify the situation, and we thank you for your understanding.

Antwort von Rail Europe

26. Jan. 2026

Hello Ottavio,

We acknowledge your concern regarding the booking fee and appreciate the opportunity to provide clarification.

As a leading distributor of European rail tickets and passes, Rail Europe is committed to providing a seamless and user-friendly booking experience. This includes responsive customer support and ongoing technology enhancements to ensure reliable and secure bookings. The booking fee is an essential part of our business model, allowing us to maintain these service standards.

We have made every effort to keep these fees fair and reflective of the value provided. Even with the inclusion of booking fees, Rail Europe remains a cost-effective option for purchasing train tickets and passes. We hope this helps clarify the situation, and we thank you for your understanding.

Antwort von Rail Europe

26. Jan. 2026

Hello Kunde,

Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!

Antwort von Rail Europe

26. Jan. 2026

Hello Eva-Maria,

Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it.

Antwort von Rail Europe

19. Jan. 2026

Hello,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

Aktualisiert am 19. Jan. 2026

Hello Marusia,

Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!

Antwort von Rail Europe

9. Jan. 2026

Hello Manfred,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

8. Jan. 2026

Hello Tamas,

Thanks so much for coming back and for the continued support. It’s always a pleasure to hear that your experience with Rail Europe remains positive time after time. We truly appreciate your trust and look forward to being part of many more journeys ahead.

Antwort von Rail Europe

7. Jan. 2026

Hello Amadeus,

We’re truly sorry to hear about the delay and understand how frustrating it must have been to wait for almost an hour, only to end up cancelling your ticket.

As a distributor, we provide a platform for booking European train travel, while operational matters such as delays and disruptions are managed by the rail carriers themselves and are unfortunately beyond our control. That said, we do want to support our customers as much as possible in these situations.

We’ve located your email regarding this issue, and our Support Team has already raised the matter directly with RegioJet. We’re currently awaiting their response and are actively following up. Our team will get back to you as soon as we receive further information from the operator.

Thank you for your patience, and we appreciate you taking the time to leave this feedback.

Antwort von Rail Europe

5. Jan. 2026

Hello Verena,

Thank you for your kind words! We’re thrilled to hear you found our app easy to use and our prices good. Our goal is to make booking your rail trips as smooth as possible, and it’s always great to hear when that’s reflected in your experience. We appreciate you taking the time to share your feedback!

Antwort von Rail Europe

5. Jan. 2026

Hello Yousef,

Thanks for taking the time to share your experience! We’re glad to hear that, overall, you were satisfied with your journey and felt it was good value. While we don’t control train operations or delays, it’s wonderful to know the booking experience itself met your expectations.

Antwort von Rail Europe

5. Jan. 2026

Hello Mary,

Thanks for your kind words! We’re thrilled to hear you consider our service top-notch. Making booking rail tickets seamless and efficient is our goal, and it’s always great to know our efforts are appreciated.

Antwort von Rail Europe

2. Jan. 2026

Hello Walter,

Thanks for your review. We’re glad to hear the booking process felt easy and straightforward. Making rail travel planning simple is a key focus for us, and it’s great to know that came through in your experience.

Antwort von Rail Europe

30. Dez. 2025

Hello Kheusser,

Thanks for your feedback - we’re really glad to hear you found the platform user-friendly and quick to load.

Sorry to hear about the issue when trying to book a round trip. This can sometimes happen due to a temporary technical glitch. In some cases, clearing your browser data (history, cache, and cookies) and retrying helps things run smoothly. Another possible reason is that the tickets were held in the cart longer than the time limit shown on screen. Once that hold time expires, the trip needs to be removed from the cart and added again before confirming the booking.

I hope this helps.

For further queries, you can contact our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Thanks again for sharing your experience - feedback like this helps us continue improving the booking process.

Antwort von Rail Europe

Aktualisiert am 30. Dez. 2025

Hello Leila,

Thanks for sharing your experience - we’re really glad to hear everything worked smoothly for you!

About the additional cost you noticed,that is our booking fee which is applied once per booking to cover the services provided on our website. The good news is that it’s a flat fee per booking, so whether you add one trip or several in the same order, it’s only charged once. We always recommend adding all planned trips before completing payment to make the most of it.

To add trips one after another in the same order, just click on "Add Another Journey" after placing a trip on hold. Continue the same until you're done adding all the trips you want, and then proceed to make the payment.

I hope this is helpful.

You can find full details about the booking fee here:
https://help.raileurope.com/article/41690-raileurope-booking-fee

For further queries, you can contact our customer support team, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".

Thanks again for your feedback - we really appreciate it!

Antwort von Rail Europe

29. Dez. 2025

Hello Robin,

Thanks for sharing your feedback. We’re sorry to hear that your experience wasn’t as smooth as expected.

Regarding the website speed and layout, our platform is running normally, so the issues you faced may be related to your browser or network. Clearing your browsing data (history, cache, and cookies) and trying again usually resolves this.

The pop-ups you saw come from our partner Booking.com and appear when the “Explore places to stay” option is turned on, which is enabled by default. You can turn this off if you prefer not to see hotel suggestions. You can locate that option just below the "Search" button on our website trips search page (homepage)

For booking multiple trips in one go, simply click “Add Another Journey” after adding trip(s) to your cart, and repeat for as many journeys as you’d like. Once done, then proceed to make the payment for all the trips.

Regarding the German translation, not sure what exactly you meant as this doesn't happens. However, it may be because you booked OBB or Deutsche Bahn (DB) tickets, these tickets are issued by the German rail operator. To help understand the key terms on these tickets, we have a guide available here:

OBB train ticket translation:
https://help.raileurope.com/article/43474-obb-train-ticket-translation

How to read and understand a German train ticket:
https://help.raileurope.com/article/41258-how-to-read-and-understand-a-german-train-ticket

I hope this helps.

If you have further questions or need assistance, our customer support team is always happy to help. To reach out, simply select the “Help” option at the top of our homepage, then choose the “Rail Europe Support” tool at the bottom right to access our Chatbot. From there, you can either click on the “Contact Us” tab directly or, if you're in the middle of a conversation, click the three dots on the top left corner and select “Contact us.”

We hope this helps and that your next booking goes smoothly!

Antwort von Rail Europe

26. Dez. 2025

Hello Yvonne,

Thanks for sharing your feedback!

We’re glad to hear that you found the booking process intuitive and that ticket prices were reasonable.

I see you've booked UK journey from Newquay to London. Regarding seat reservations, your UK journey comes with unreserved seating. As noted in our guide (direct link is below), sometimes UK tickets are released before seat reservations are available. In these cases, you can request seat reservations free of charge at the station - just show your tickets to staff at the ticket office.

Guide link:
https://help.raileurope.com/article/41477-seat-reservations-for-uk-trains

As a ticket distributor, our website shows what the rail operators make available in real time. Any connections, available routes, and seat options come directly from the operator, and we display them exactly as they appear on their system.

I hope this helps you understand how it works with UK trains.

For any further questions, you can contact our customer support team by selecting the Help option at the top of our homepage, then choosing the Rail Europe Support tool at the bottom right to access our Chatbot. From there, you can click the Contact Us tab directly, or if you’re already in a conversation, click the three dots at the top left and select Contact us.

Wish you a smooth and comfortable journey!

Antwort von Rail Europe

23. Dez. 2025

Hello Markus,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Antwort von Rail Europe

22. Dez. 2025

Hello Hansjorg,

Thanks for the great feedback! It’s nice to hear that the layout felt clear and the booking was quick and easy. That balance is exactly what we aim for, so your comment truly means a lot to us.

Antwort von Rail Europe

18. Dez. 2025

Hello Marine,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!