RakSmart Bewertungen 

I purchased a VPS from RAKsmart on September 18, 2026. On October 23, 2026, its IP address was blocked by the Great Firewall of China. RAKsmart support confirmed that the IP had been blackholed.

During the little over a month that I used the VPS, my usage was relatively light. I mainly used it to access ChatGPT, Gemini, and Claude, and as a proxy for downloading files. Total traffic usage was approximately 480 GB. To the best of my knowledge, I did not engage in any illegal activities or abusive behavior.

After discovering that the IP had been blocked, I contacted RAKsmart support. I was told that manually replacing the IP would incur escalating fees: $5 for the first replacement, $10 for the second, $30 for the third, and $50 for each subsequent incident.

I find this escalating fee policy unreasonable. I understand that no hosting provider can guarantee that an IP address will never be blocked. However, when customers encounter an IP address that no longer works for their intended purpose, the provider should offer a clear, transparent, and reasonable solution.

What made the situation more frustrating was that I could find the title of the relevant penalty policy in RAKsmart's knowledge base, but the page itself would not open. As a result, I could not independently verify the full terms of this escalating fee policy or confirm whether it had been clearly disclosed when I purchased the VPS.

I eventually decided to request a refund rather than pay to replace the IP. However, support told me that I had to pay a $5 penalty first. I made it clear that I would not pay any additional money and asked them to deduct the amount from my existing account balance instead. I eventually received my refund.

Although the refund was ultimately resolved, this experience seriously damaged my trust in RAKsmart. Policies involving additional charges should be accessible to customers and should clearly explain the applicable conditions, scope, and treatment of fees when a customer requests a refund. Customers should not have to deal with charges that they cannot readily verify after a problem occurs.

I recommend that anyone considering RAKsmart, especially customers who need to access overseas services from mainland China, carefully review the provider's IP replacement, IP blocking, and refund policies before purchasing. It is also wise to keep copies of the applicable terms and all support correspondence.

Based on this experience, I would not choose RAKsmart again.

Absolute garbage. After I bought the service, it went down for an average of 30 minutes to an hour every single day. Whenever I submitted a support ticket, the only response I ever got was, “We’re working on it.”

I initially shared my experience on this platform, and Raksmart responded publicly, claiming they would conduct a thorough investigation into my appeal. Nevertheless, when I submitted an official support ticket for further communication, I only received rigid automated template replies with perfunctory attitudes.

The staff refused to perform manual inspection, neglected to check server logs, and failed to provide any credible evidence of infringement. My service was maliciously reported and unjustly suspended without reasonable verification.

Their compliance mechanism is extremely flawed. Anyone can fabricate false allegations concerning child abuse to report their IP and hosting facilities. Regrettably, their team will directly block user servers indiscriminately, with no due diligence, no reasonable explanation, and no opportunity for users to defend themselves.

This brand adopts a hypocritical attitude: they make sincere promises on public review platforms to maintain their corporate image, but adopt indifferent and evasive processing in private work orders. Malicious false complaints are indulged, while innocent customers suffer unfair sanctions.

It is strongly recommended that potential users avoid this unreliable provider, as arbitrary censorship and irresponsible management will lead to unnecessary losses.

I want to share my experience to warn others. My VPS with RakSmart suffered a hardware failure, and all data was lost permanently.

Support confirmed that recovery was not possible, which suggests there may be limited redundancy or backup systems in place.

If you plan to use their VPS, make sure you maintain your own backups at all times. This service may not be suitable for critical workloads.

I purchased a VPS from RakSmart, but unfortunately experienced a hardware failure on their side, which resulted in complete data loss.

When I contacted support, I was told that the data could not be recovered. What disappointed me most was the compensation offered — only a one-day extension of service, which does not reflect the severity of the issue.

For anyone relying on VPS for important data or business operations, this raises serious concerns about reliability and disaster recovery measures. I strongly recommend ensuring you have external backups if you choose this provider.

I've bought a VPS from them before and they were great... Cheap but the configurations are solid