Rapid Radio and the team is amazing ! I have over 50 Radios and have been around since day one ! I keep adding radios for all my company's and I even have my older family members having on we love kee... Mehr ansehen
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Das sagen Bewerter
Their marketing is filled with misleading and flatly false information. It is nothing more than a cell phone based walkie talkie that uses cell networks for its coverage. If you couldn't use your ph... Mehr ansehen
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas... Mehr ansehen
Unternehmen hat geantwortet
Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Kontaktinformationen
829 Forest Hill Ave SE, 49546, Grand Rapids, Vereinigte Staaten
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,3
Hervorragend
316 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great Customer Service!
So far they have done a really good job. Customer service was excellent. Lucas did a great job with helping me out and had all the answers I needed.
21. Mai 2026
Bewertung ohne vorherige Einladung
Took more than a year to get a refund
It took me more than a year to get a refund for a product that does not work in mountainous areas. Same issue as cell phones. They ONLY WORK when each radio is in sight to a cell tower. We live in the mountains of Tennessee. They DO NOT work from the top of our mountain to the base of our mountain 1 mile apart. We have also tried to make them work in other mountainous areas and they did not work, period.
20. April 2026
Bewertung ohne vorherige Einladung
Haley was a big help
Haley explained to me what I was doing wrong when I was trying to find a serial number that I needed for one of the forms. She was patient with me and helped me to find what I needed.
19. Mai 2026
Bewertung ohne vorherige Einladung
False advertising
Their marketing is filled with misleading and flatly false information. It is nothing more than a cell phone based walkie talkie that uses cell networks for its coverage. If you couldn't use your phone, these won't work either.
19. Mai 2026
Bewertung ohne vorherige Einladung
No way to leave a ZERO star review
No way to leave a ZERO star review. No monthly service fees - NO Contracts - NO BS. This is a VERY DECEITFUL motto. Radios DO have a YEARLY fee. Which equal a contract. Next will NOT work without paid fee, if cellular towers go down, radio does NOT work. Do NOT buy. Terrible company.
If you buy these you are asking to be screwed.
18. Mai 2026
Bewertung ohne vorherige Einladung
Rapid Radio and the team is amazing
Rapid Radio and the team is amazing ! I have over 50 Radios and have been around since day one ! I keep adding radios for all my company's and I even have my older family members having on we love keeping in touch . Hailey is amazing in Customer Service i feel like I'm apart of the family not a client Thank You !!
18. Mai 2026
Bewertung ohne vorherige Einladung
Great time saver!
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas with no cell phone service. These have been a great time saver so that our field crews don't have to drive to a location to get cell service numerous times while testing meters.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your thoughtful feedback! We’re glad to hear the radios have been a valuable tool for your team, especially in areas where cell service is limited.
It’s great to know they’re helping your field crews stay connected and saving time by eliminating the need to travel just to regain communication. That’s exactly the kind of efficiency we aim to provide.
We truly appreciate your support!
-The Rapid Radios Team
I don't recommend these for anyone who I owns a cell phone cuz cell phones do the same exact thing.
When I paid almost $400 for two radios I was told it was a one time payment without any hidden charges and they work even if cell phones go out. Now suddenly I started getting texts saying I need to pay a yearly fee of $50 for each radio and if cell towers go down the rapid radio won't work. If they were honest and told about these issues from the beginning, they wouldn't have sold so many radios. I for one never would've wasted my money on them in the first place. And I'm sure I'm not the only person who feels this way. And I'm sure this dishonest company will make things right. If they're going to lie in the beginning to sell more radios they are definitely aren't going to do anything now. What a rip off!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Rapid Radios are advertised as having no monthly fees and no contracts, which is accurate. Each radio includes one full year of service at the time of purchase, and after that, there is an optional annual renewal fee to continue service. This information is outlined on our website, including on product and service-related pages. We understand your frustration and appreciate the feedback on how this information is communicated.
Regarding functionality, Rapid Radios utilize a different technology than traditional cell phones. They are designed for push-to-talk communication and can often work in situations where standard phone calls may not connect. That said, they still rely on available network service, and performance can vary depending on coverage. We do offer a coverage map on our website so customers can review expected service in specific areas.
We would genuinely like the opportunity to review your situation and work toward a resolution. At this time, we are unable to locate your information in our system under the name provided, which makes it difficult to look into your specific order. We have requested your contact information so we can speak with you directly regarding this matter.
You may also contact us directly at info@rapidradios.com
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can better understand your concerns and assist you further.
We appreciate your feedback and the opportunity to address this.
-The Rapid Radios Team
Jackie was great!
Jackie was great! I had a question about a radio that wasn't online. She answered my question and proceeded to assist me with my new purchase and was able to connect it with my earlier purchase. It was all good!
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your wonderful feedback! We’re glad to hear Jackie was able to answer your question and seamlessly assist with your new purchase, including connecting it to your existing radios.
We truly appreciate your support and are happy everything went smoothly for you!
-The Rapid Radios Team
Joey she was the best she does her job…
Joey she was the best she does her job good thankyou for your help
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your kind words! We’re glad to hear Joey took great care of you and provided helpful support.
We truly appreciate your feedback and your support!
-The Rapid Radios Team
These radios are just the right size
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it was immediate. Bought 6 of these jewels for my family. Thank you, looking forward to years of use…5 stars all the way
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your wonderful feedback! We’re thrilled to hear the radios are the perfect size, easy to use, and provide the volume you need—that’s exactly what we aim for.
It’s great to know you were able to get up and running right out of the box and connect with your wife instantly. We truly appreciate you choosing Rapid Radios for your family and your 5-star support!
-The Rapid Radios Team
Range on boat sucks
They told me these would work up to 30 miles offshore, I purchased for boating, doesn’t even work 15 miles out. Don’t waste your money if that is why you are interested. Also never knew that there was a $50 annual fee, when year is up guess they’ll get 86ed.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Coverage can vary depending on available network service, and offshore performance is often more limited than land-based use. While our radios are designed to maximize connectivity across multiple carriers, service availability can decrease the farther you are from coverage areas. We do provide a coverage map on our website so customers can review expected service in specific locations prior to use.
Regarding pricing, our radios are advertised as no monthly fees and no contracts, and each device includes one full year of service at the time of purchase. After that, there is an optional annual renewal fee to continue service. This information is available on our website, including on product and service-related pages. We understand your concern and appreciate the feedback on how this is communicated.
We would like the opportunity to learn more about your experience and see how we can assist. Please reach out to us at info@rapidradios.com
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can work toward a resolution.
-The Rapid Radios Team
Lucas in customer service was a huge…
Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it, plain and simple.
At just $50 per year per radio, it’s hard to beat—honestly cheaper than my monthly cellphone bill. I’ve even been on vacation in Kentucky and was still able to communicate with my crew back in Georgia with crystal-clear quality.
I absolutely love using Rapid for business. We’ve also taken the radios on family trips to stay connected at theme parks, and they work great every time.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your fantastic feedback! We’re thrilled to hear Lucas provided such efficient and straightforward support—that’s exactly the experience we aim to deliver.
It’s great to know the radios are working so well for both your business and personal use, from staying connected with your crew across states to keeping in touch during family trips. Reliable, clear communication is what we strive for every day.
We truly appreciate your support and are glad Rapid Radios continues to deliver value for you!
-The Rapid Radios Team
Love
Love, rapid radio got a couple of them for buddies while we were doing security with different companies that were on the same site as us we now use them just as friends some of them use them still for work. We all have them linked to each other as we have base units handheld love them when we’re out in the woods and have no cell service they come in great.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re glad to hear the radios have been useful both professionally and personally, and that you’re able to stay connected even in areas without cell service.
It’s great to know the base units and handhelds are working well for your group and making communication easier when you’re out in the woods. We truly appreciate your support!
-The Rapid Radios Team
Customer service is not dead
The products are great but what makes the company great are the customer care people. Joey Fritz is one of those people.I have spent many phone calls with her and she has solved all of my issues. Thank You Joey!!!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your thoughtful feedback! We’re thrilled to hear you’re enjoying the products and that Joey has consistently been there to support you and resolve any issues.
We’ll be sure to pass along your kind words to her—she’ll really appreciate it!
Thank you again for your support!
-The Rapid Radios Team
Reliable Radios… Work state to state
Reliable Radios… Work state to state. My grandson has one for his bike riding away from home.
Easy to use, one on one or group message…. John K.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback! We’re glad to hear the radios are providing reliable communication across states and are easy for your grandson to use while out riding.
It’s great to know the one-on-one and group features are working well for you. We truly appreciate your support!
-The Rapid Radios Team
I purchased 6 radios last year and was…
I purchased 6 radios last year and was very haapy with the service AND customer service. I have an excavation/trucking company and these always performed with no problems. I bought 4 more radios this month and called customer service a few times. My last call was with Haily, who helped me sync one of the older radios to my account. Also, I needed some antenas for the older radios, which were shipped out immediatly at no charge. I highly recommend these radios not only for the clarity and performance, but the customer service team is quick to resolve your problem and make it right.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your wonderful feedback! We’re thrilled to hear the radios have been performing reliably for your excavation and trucking operations and that you’ve continued to expand your setup with additional units.
It’s great to know Hailey was able to help sync your older radio and that the antennas were sent out quickly to keep everything running smoothly. Providing fast, effective support is exactly what we strive for.
We truly appreciate your recommendation and your continued support!
-The Rapid Radios Team
These little radios are very impressive…
These little radios are very impressive and the service is great.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback! We’re glad to hear you’re impressed with the radios and have had a great experience with our service.
We truly appreciate your support!
-The Rapid Radios Team
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