Rapid Radio and the team is amazing ! I have over 50 Radios and have been around since day one ! I keep adding radios for all my company's and I even have my older family members having on we love kee... Mehr ansehen
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Das sagen Bewerter
Their marketing is filled with misleading and flatly false information. It is nothing more than a cell phone based walkie talkie that uses cell networks for its coverage. If you couldn't use your ph... Mehr ansehen
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas... Mehr ansehen
Unternehmen hat geantwortet
Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Kontaktinformationen
829 Forest Hill Ave SE, 49546, Grand Rapids, Vereinigte Staaten
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,3
Hervorragend
316 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Wow these are fantastic
Wow these are fantastic. I love them . I sent one to my sister who lives in Illinois and it sounded like she was in the next room. They are great. I ordered 2 sets. They came in fast. If your looking for great radios get these. They are number 1.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for the fantastic review! We’re thrilled to hear how well your radios are working and that the communication with your sister sounded so clear. It’s great to know the setup, delivery, and performance all met your expectations.
We truly appreciate your support and your recommendation!
– The Rapid Radios Team
Radios themselves are sub par at best
Radios themselves are sub par at best. Definitely not water proof or resistance. Company themselves have very very poor customer service. No matter what rapid radio company tells you there is a 50$ a year fee for this service. 0/10 stars will not do business with.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting.
Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further.
We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support.
Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one.
We look forward to connecting with you soon.
– The Rapid Radios Team
Jackie is an excellent representative…
Jackie is an excellent representative of your company and was able to answer all my questions and identifed the items I needed. She followed up with the email promised and I have already received the items I ordered.
Thanks for your help, Jackie!
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re so glad Jackie was able to answer all your questions, identify exactly what you needed, and follow through as promised. It’s great to hear you’ve already received your order.
We’ll be sure to pass along your kind words to her. Thank you for your support!
– The Rapid Radios Team
I was having an issue with one of my radios
I was having an issue with one of my radio handsets that i could not resolve myself and had to call customer service. I spoke to Kelsey who was able to solve my problem. She was very polite and knowlegeable. She was also able to answer some additional questions that i had. It's nice be satisfied with a customer service agent and not aggrevated by them as it all too often is
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for taking the time to share your experience. We’re so glad Kelsey was able to resolve the issue with your handset and answer your additional questions. Her politeness and knowledge are exactly what we strive for on every call.
It means a lot to hear that your experience left you satisfied rather than frustrated—that’s always our goal. We truly appreciate your support.
– The Rapid Radios Team
quick responsive customer service
quick responsive customer service. able to answer my questions and I didnt have to wait days for a response
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback! We’re glad to hear our team was quick to respond and able to answer your questions without delay. Providing prompt and helpful support is always our goal. We truly appreciate your support.
– The Rapid Radios Team
Great customer service and products.
Had a great experience with them and Kelsey was very helpful and patient. Have had rapid radio for years now and also bought their newer model also. Works great. Thanks guys for the great service and products.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your continued support over the years! We’re so glad to hear you’ve had a great experience and that Kelsey was helpful and patient in assisting you. It means a lot that you’ve trusted us enough to add the newer model as well. We truly appreciate your loyalty and kind words about our service and products.
– The Rapid Radios Team
Great Customer Service from Natalie
Great Customer Service from Natalie! We Love these radios, we started out with just 2 and now have 6. We use them in our Oversize/Overweight trucking business, and they work very good everywhere we go. We have always been able to contact someone with any issues we have had and are always taken care of in a timely manner!
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear that Natalie provided great support and that your radios are performing reliably for your oversize/overweight trucking business. It’s wonderful to know you’ve been able to grow your fleet and that our team has always been there to help with any issues. We truly appreciate your trust and support!
– The Rapid Radios Team
These radios are Great
These radios are Great! I have had no negative issues with these radios. They work as advertised and the coverage is great. I can talk to my son who lives in another state and my daughter who lives in another county. Easy to program adding new talk groups to the radios for private talk to talk. Customer service was fantastic when I contacted them about adding new groups.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for the wonderful review! We’re so glad to hear your radios are working as advertised and providing the coverage you need to stay connected with your family across states and counties. It’s great to know adding new talk groups has been easy and that our customer service team was able to assist you when needed.
We truly appreciate your support and are always here if you need anything.
– The Rapid Radios Team
Knowledgeable staff
Knowledgeable staff! referred problem immediately to IT for completion.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your review! We’re glad our team was able to quickly recognize the issue and get it referred to IT right away to keep things moving. We appreciate your feedback and your support!
– The Rapid Radios Team
Excellent service
Excellent service! My battery stopped charging and I received a free replacement. Very timely service and outstanding support
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback! We’re thrilled to hear that our team was able to provide timely support and get your battery replaced quickly. It’s wonderful to know you had an excellent experience with our service.
– The Rapid Radios Team
I bought 2 radios
I bought 2 radios, had them shipped to Florida. The shipping was kind of slow. I almost missed them, but then sent one home to Michigan with my wife and we were able to talk from Michigan to Florida and back flawlessly. I would say they work great. And I have since bought 2 more
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback and for sharing your experience. We appreciate your patience with the shipping and are glad to hear your radios worked flawlessly between Florida and Michigan. It means a lot to us that you came back and added two more to your group. If you ever need assistance, we’re always here to help.
– The Rapid Radios Team
I’ve been very happy with my purchase…
I’ve been very happy with my purchase of two rapid radios. In fact, I just purchased a third radio today.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your continued support. We’re glad to hear you’ve been happy with your radios, and we truly appreciate you coming back to add another to your group. If you ever need anything, our team is always here to help.
– The Rapid Radios Team
Five Stars
Five Stars! ⭐️ ⭐️⭐️⭐️⭐️
I purchased Rapid Radios after seeing how well they work. We were on a family vacation and my sister had hers. We went all over Kentucky and had the ease and convenience communicating. When one family member went back to Georgia the communication was still perfectly clear. So I made my purchase and also my niece made her purchase. We do group reps a lot and are delighted to have the ease of communicating in a group without having to dial cell phones. Hope we never have a disaster but feel so at ease knowing we will be able to connect with our extended family.
Great product and excellent service! Thank you Rapid Radios!
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re so glad to hear how well Rapid Radios have helped keep your family connected across states and during your travels. It’s great to know the convenience, clarity, and group communication have made a difference for you and your family. We truly appreciate your support and are always here if you need us.
– The Rapid Radios Team
Very good assistance real fast prompt…
Very good assistance real fast prompt easy access
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your kind words! We’re glad to hear you received fast, prompt, and easy assistance. Providing quick and accessible support is always our goal, and we truly appreciate your feedback.
– The Rapid Radios Team
These radios is AWESOME
These radios is AWESOME! I bought them about 4 months ago, service has been exvellent with no issues at all. I had an issue where I accidentally damaged my radio, and Patsy with customer service was so helpful and got a replacement sent out to me right away. All correspondces with them I choose to do email and was responded to very quickly each time. I did call during business hours once or twice and there was no wait time on hold.
Overall great product, great customer service, and so worth it for the money spent.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for the awesome review! We’re so glad to hear your radios have been working excellently and that you’ve had such a positive experience with both the product and our team. It’s great to know Patsy was able to assist you quickly and get a replacement out right away, and that our email and phone support have been responsive and easy to reach.
We truly appreciate your support and are happy to hear the radios have been worth the investment.
– The Rapid Radios Team
Customer Service was very polite and…
Customer Service was very polite and resolved my issue on the first call and they were extremely efficient handling my issue within just a few minutes.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re glad to hear our customer service team was polite, efficient, and able to resolve your issue on the first call. Providing fast and helpful support is very important to us, and we truly appreciate your feedback.
– The Rapid Radios Team
Rapid Radios Customer Service is great!
Rapid Radios are great. One year on, there was an issue of more radios being listed than i had purchased when i went to renew my licenses. I contacted customer support and explained my problem. A delightful woman named Patsy collected the information and quickly set things right. Kudos to Rapid Radio and Patsy!
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re glad Patsy was able to quickly resolve the issue and get everything sorted for your renewal. It’s wonderful to hear that our team provided helpful and friendly support, and we truly appreciate your kind words and continued trust in Rapid Radios.
– The Rapid Radios Team
This company is impressive
My radios are great, super easy to set up and use plus they are a great build quality. The service has been flawless and crystal clear. This company itself is very impressive, incredibly accessible and helpful. It's hard to find that kind of "human" help in a lot of companies these days but rapid radio never disappoints.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
Professional and honnest people
Professional and honnest people
Great business to work with
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your kind words! We’re glad to hear you had a positive experience and found our team professional and honest. We truly appreciate your support and look forward to continuing to serve you.
– The Rapid Radios Team
I have expanded my family talk group…
I have expanded my family talk group recently and we were having some trouble getting a couple of the radios to work. Turns out the problem was on our end, not with the radios. Selina was very attentive to our situation and went above and beyond to resolve the issue. I have had nothing but positive things to say about the customer service I have received and have purchased more radios for my family. Thank you Selina!
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re glad to hear the issue was quickly identified and resolved, and that Selina was able to provide the attentive, above-and-beyond support we strive for. It means a lot to know you’ve had such positive experiences with our customer service and that you’ve continued to expand your family group with additional radios. We truly appreciate your support and will be sure to pass along your kind words to Selina.
– The Rapid Radios Team
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