Well since im new to this life insurance and startimg up a new life in Aussie, everything is so different apart from where I came from. As pacifican we dont really like chatting on phone too long but... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
As an older person, I'm not sure how to use the internet. I found your application easy to follow. The cost was competitive also.
Unternehmen hat geantwortet
Casey was fabulous great customer service, she explained everything perfectly and was more than happy to answer any questions I had. Having an Australian based company to deal with is even better. Tha... Mehr ansehen
Unternehmen hat geantwortet
The most expensive I came across but unfortunately the only one who would insure my husband for a condition he was born with, so not life threatening . We were paying over $200/month. Circumstances ch... Mehr ansehen
Unternehmensdetails
- Lebensversicherung
- auch in
- Bestattungsversicherung
- Einkommensversicherung
- Haushaltsversicherung
- Kfz-Versicherung
- Krankenversicherung
Über Real Insurance
Vom Unternehmen geschrieben
At Real Insurance, we help Australians protect what matters most with a range of simple insurance products designed for real life. Our aim is to make insurance easier to understand and more accessible, so customers can make confident decisions about their cover.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
Kontaktinformationen
Australien
- realinsurance.com.au
Real Protection You Can Trust
4,1
Gut
96 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 53 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Family and Friends are important
A great experience relies on clear communication, personal care, and fast help.
1. September 2026
Antwort von Real Insurance
Hi Shewit,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
The person who I spoke to was very…
The person who I spoke to was very polite, calm, clearly spoken and based in Australia which I found excellent.
28. August 2026
Antwort von Real Insurance
Hi Colleen,
We are delighted to receive positive feedback and very happy that we could offer you such outstanding service.
Kind regards,
Scott
Antwort von Real Insurance
Hi Adam,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Thanks Real Insurance for keeping it…
Thanks Real Insurance for keeping it real for Funeral Insurance Cover.
20. August 2026
Antwort von Real Insurance
Hi Jodie,
Thank you for taking the time to share your review with us. We really appreciate your feedback and are so pleased we could assist with your insurance needs.
Kind regards,
Alisa
Well I can relax more now that I got a…
Well I can relax more now that I got a insurance and my family don't need to worry about stressing out about my funeral costs and my family be look after when I'm gone
18. August 2026
Antwort von Real Insurance
Hi Michelle,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Antwort von Real Insurance
Hi Michelle,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Antwort von Real Insurance
Hi Elizabeth,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Great she explained clearly and I’m so…
Great she explained clearly and I’m so happy from service.
19. August 2026
Antwort von Real Insurance
Hi Marwa,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Kind and Caring
Spoke with Josh who was polite, knowledgeable, and answered any questions I had in relation to the funeral insurance. Josh made the process very easy. His customer service was awesome; could not have asked for better. Thank you Josh.
18. August 2026
Antwort von Real Insurance
Hi there,
It is great to hear of the service that you received when speaking with Josh and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Staff Great & professional service & Great Insurance company reputation
Great & professional service from staff member 👏
Have had funeral cover for my mum who has had her cover with Real Insurance since 2013 & when it came to the time to make her claim to get her special last moments on earth dealt with, Real Insurance made it easy. So your reputation is trustworthy & was & is good for my mum, myself & my family.
Made everything smoothsailing so how would I not take out insurance with you. You're just simply a great insurance company.
17. August 2026
Antwort von Real Insurance
Hi there,
Thank you for sharing such heartfelt feedback. We’re very sorry for your loss and are so pleased our team could make your mum’s claim process as smooth and straightforward as possible. It means a great deal to know your family felt supported when it mattered, and we really appreciate the trust you continue to place in Real Insurance.
Kind regards,
Alisa
Antwort von Real Insurance
Hi David,
Thank you for your feedback! We’re so pleased to hear you found the process easy and straightforward to complete over the phone with our team.
Kind regards,
Alisa
Antwort von Real Insurance
Hi Dean,
It's fantastic to hear that you are happy with our service. We always enjoy receiving positive feedback and we will let our team know about your thoughts.
Kind regards,
Scott
The person I spoke to was very helpful
14. August 2026
Antwort von Real Insurance
Hi Jodie,
Thank you for your kind feedback! We’re so pleased to hear our team member was helpful and provided you with a positive experience.
Kind regards,
Alisa
The process was simple
The process was simple, the consultation was very helpful, she answered my questions and explained everything in detailed and was easy to understand.
9. August 2026
Antwort von Real Insurance
Hi Megan,
Thank you for your kind feedback! We’re so pleased to hear the process was simple and that our team took the time to answer your questions and explain everything clearly.
Kind regards,
Alisa
Our consultant Andrew was a fantastic…
Our consultant Andrew was a fantastic bloke who was very courteous and informative in every aspect during our conservation. Top serviceGreat going guys.
11. August 2026
Antwort von Real Insurance
Hi Steven,
We are always happy to hear of the great service our valued customers receive when speaking with our team members and that we have been able to assist you with your insurance needs.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Antwort von Real Insurance
Hi Katrina,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Emily was really friendly
Emily was really friendly, clear and patience. Really pleasant experience
7. August 2026
Antwort von Real Insurance
Hi Stuart,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Great plans and your service…
Great plans and your service representative helpful and kind
7. August 2026
Antwort von Real Insurance
Hi Dante,
We are happy to hear of the value that you have found in your cover and of the service that you have received during your experience.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Cancellation of a policy is all about trickery
This company should be hanging its head in shame, I cancelled all my polices two months ago as they were so very expensive, I had been with them for more than 10 years until I discovered how much I was being ripped off by, I cancelled all the policy’s and two months later they are still taking monies from my account unauthorised, trying to get theses commissions based sales staff to listen is like extracting teeth, all they want to do is trick you into a cheaper policy !! I do not recommend this company or its conduct, I would also suggest that people look at other companies who are more honest and transparent especially with cancelling a policy. nightmare !
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Real Insurance
Hi Scott,
Thank you for sharing your review with us, we appreciate you bringing your concerns to our attention.
We would like the opportunity to review your policy to ensure no further payments are being taken.
Can you please provide us with your policy number and I can organise for someone to assist.
Kind regards,
Scott
Poor Administration Left Me Without Insurance
I was very organised with my car insurance this year and started comparing policies at the end of May, a month before my renewal date. Real Insurance was around $200 cheaper than any other insurer, so I decided to take out a policy with them.
I provided my bank details, assuming the premium would be debited on 28 June. On 2 July, I received an email advising that payment had not been received. Concerned, I called their customer service team immediately. The representative confirmed that my bank details were correct. I explained that it was a major concern that the payment hadn't been processed despite the correct details being on file, and I specifically asked if he could assure me there would be no further issues. He apologised for the error and assured me everything was sorted.
On 21 July, I received another email advising that payment still had not been received and that my policy would be cancelled on 4 August if payment was not received. At that point, I contacted Real Insurance again, but I had completely lost confidence that the issue would be resolved. I cancelled the policy myself and arranged insurance with AAMI instead.
I did everything I was supposed to do. I provided the correct bank details, followed up as soon as I was notified of a problem, and was assured it had been resolved. Despite that, the issue was never fixed.
I've now cancelled the policy and taken my business to AAMI. I'm extremely disappointed with the way this was handled and have completely lost confidence in Real Insurance.
Update: Real Insurance has since responded to this review asking me to contact them so they can investigate the matter. However, as outlined above, I had already contacted them by phone when the first payment issue occurred and again after receiving the second notice. My concern is that I was assured the issue had been resolved, yet it clearly had not.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Real Insurance
Hi Nic,
Thank you for taking the time to share your review with us. We value the feedback you have provided.
We understand the importance of having confidence that your insurance cover is in place and that payments are processed correctly. We're sorry to hear about your experience and recognise how frustrating it would have been after you contacted us to resolve the payment issue and were assured it had been fixed.
I appreciate your update. To confirm, we would like to review your policy for feedback purposes so we can better understand your situation, we wouldn't contact you unless you told us to do so.
With that in mind, we would love the opportunity to address your concerns but for us to do so, we would require your policy number.
Kind regards,
Scott
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