relay.delivery Bewertungen 

Besides the fact that my Amazon parcel was delivered at 8:30pm it was also damaged and I received no notice of it arriving until a few minutes before it actually came. Seems like they have no care for others peoples things and I did order this on the 9th of September so I don’t know what happened in between Amazon and relay since I was never given by either with regards to any updates about my package.

Received an email from relay saying delivery will he made today by 8pm. Checked tracking throughout the day, the time schedule changed everytime. Now saying delivery will be made by MIDNIGHT. Emailed customer service who then said Courier hasn't even picked up my parcel or started his rounds yet( at 9.15pm) I said this wasn't the service I expected, could they now tell me when delivery would be?? No surprise then that I have received no reply to that question. Never even heard of Relay Couriers, so am now wondering where my parcel ( which is a gift for someone) actually is? Customer Service is disgraceful, no help at all.

Couriers are tea leaves. Better off sending your parcel by carrier pidgeon. Had a couple of empty boxes delivered by these clowns.

Slow,tracking is useless,and pick-up from shop is a case of, “ it’s somewhere in that massive bag,find it yourself ! “ Cheap,but definitely not cheerful !

Shambolic courier company who should not be allowed to deliver Vinted parcels. It was obvious they had lost one of my purchases almost immediately - after 2 days they were posting ' if you don't receive it after xx days you can claim'. I've currently got one delivery definitely lost and a second one which also appears to be the same situation. A friend of mine has had two recent deliveries to her lost. THIS IS NOT GOOD ENOUGH.

Gave them the benefit of the doubt after losing my first parcel and ordered something else through them off of vinted.
Fool me once shame on you fool me twice shame on me.
More fool me obviously.
Checked the tracking to see a message saying my parcel couldn't be delivered due to 'an exception'.
Contacted them to find out more and resolve it and they told me the parcel was too big and would be being returned to sender.
They gave me the supposed measurements and I went back to the seller and explained the problem, who assured me it had fit perfectly in a Medium sized locker.
Upon googling the sizes of which are literally half of the largest measurement they claimed my parcel was.
Make it make sense.
If it was truly that large the seller wouldn't have been able to even fit it in the compartment.

Oh and to top it all off, the actually responded to my first email within around 5 minutes but since I called them out on this they have been consistently ignoring me.

AVOID WITH A BARGE POLE, THEY DON'T DESERVE OUR MONEY OR CUSTOM!

This is their idea of delivered..Thrown over a fence and left to sit in the rain for a weekend..

The worst delivery company I have ever encountered. I bought items from 2 different sellers using relay as a courier. They were dispatched on 3.9.26 and it’s now 21.9.26 with the items still in transit and no tracking update in over a week. Their customer service contact is non existent; there is no way to get hold of turn and actually get a response.
This seems to be a recurring problem that most people are facing.
Do NOT use this company

This a bad delivery company says it couldn't deliver items and sends back to the seller wouldn't use this company terrible.

Thieves. Steal your items and then say you have to wait over a month before they investigate. They’ve absolutely no care in the world.

I have only recently had cause to deal with relay. I'm waiting for a parcel from Vinted that has apparently been delayed and now sent back to sender. A vinted parcel I've sent to someone has disappeared into the ether and now another purchase from an online store I've used before with no problems has been sent back to sender. No reason why. Utterly useless and I will no longer buy from a company that uses them, which is sad for the retailers.

Received a message saying courier is 12 mins away. Takes the courier another 45mins to get to me. This isn't the courier's fault, but Relay's. How do they decide how long it'll take? Do they think the courier teleports?

Annoying because I was about to hop in the shower but then thought, if there's a package coming in 12 mins I better not. 45 mins later I realise I could've easily showered and maybe taken a nap.

I've blocked Relay because their tracking updates are clearly pointless and if there's no improvement I'll actively stop ordering from retailers who use them.

Absolutely pathetic and appalling courier service. Not many are has bad as this shower of incompetence and inefficiency. Every experience with this outfit has been positively BAD to SHOCKING. They'll dump your packages in the garden, dustbin, neighbours houses, or anywhere else they can dispose of your packages. I think the Police should investigate their activities which are bordering on criminality.

Consistently delivered to the wrong address, will happily upload a photo of The wrong house as proof of delivery

They’re awful at first I was getting my Vinted packages delivered to the shop that I always do without any problems but recently since last month they’ve kept losing my Vinted parcels and saying the shipping is just “delayed” but it’s come to the point were they have lost about five of my parcels now and I keep getting in contact with them through email and getting absolutely no response back even after a whole week and i am going to be furthering this like I said in the email… I still haven’t got my few vinted parcels due to “delayed” shipping once again it’s always that excuse but then I never end up getting the even after a month, so I have a question where the hell are all the parcels going to? Are they getting stolen because I won’t be surprised

Genuinely useless. They’ve apparently been unable to deliver my parcel the last two days in a row, despite the fact that there’s been somebody home both days and we have a 24 hour concierge. No way to speak with their customer service either.

Useless, if I could give zero stars I would unfortunately I have to give them 1,
Delivery times are disgusting, ordered a top from vinted, the seller kindly shipped same day so to receive by Friday fo holidays
Came today Saturday 19 September 5 days delivery complete joke of a company

Had an email about delivery and on the day had a WhatsApp saying it'd arrive in 11 minutes, it didn't show up. Then hours later, an email pops in telling me to expect it 48 hours down the line.

You log on their website for help and assistance and its not designed to help customers at all but recruit drivers. Badly designed website.

Another time, the driver just dumped my package in the shared communal area without even ringing my bell.

I thought Evri are bad but now I seem to have found a company that is worst. They're seriously unreliable and sketchy with security. I'm done with them for good. Absolutely terrible experience.

Absolutely shocking service. Or not even a service at all, no updates, tracking is stuck and has been for over a week, I will never ever use them again. If there was an option to give zero stars on here I would use it

Delivery driver opened my front door which is unacceptable and then shut the door on my dog's mouth.