Reposit Bewertungen 

Very disappointing experience – I would not rely on Reposit to fairly resolve a dispute

My experience with Reposit followed the end of my tenancy, when my landlord/agent claimed a number of end-of-tenancy charges against me. I disputed several of these charges because I did not believe they were properly justified.

These included charges for bathroom cleaning, despite the bathroom having been cleaned before I left, as well as charges relating to the removal/disposal of some of my belongings. I had informed the agent that I intended to return to collect belongings, including my TV stand and other items, and I was not satisfied with the evidence provided regarding what had supposedly been disposed of, when this happened or the actual disposal costs.

I therefore used Reposit’s dispute process expecting the evidence from both sides to be properly considered.

Unfortunately, the adjudication ultimately went in the landlord’s favour, and I am now being pursued for the outstanding balance.

I accept that an adjudication took place and that a decision was made. I also accept that some of the charges were reasonable, including the charge relating to marks/painting on the wall. However, I did not agree with all of the charges and remain dissatisfied with the outcome.

My biggest issue is that, having gone through the process, I did not feel that my evidence and concerns were given the same weight as the landlord’s claims. That left me with the impression that the process was not as impartial or balanced as I had expected it to be.

I appreciate that not every dispute will end in favour of the tenant. My criticism is not simply because I lost the adjudication. It is because I came away from the process feeling that I could not rely on Reposit to give me the fair and balanced consideration I expected when I challenged charges that I genuinely disputed.

The whole process was stressful, particularly after an already difficult tenancy involving issues such as rodents, mould/damp and an unresolved roof problem.

Based on my personal experience, I would not rely on Reposit to protect my interests in a tenancy dispute, and I would advise tenants not to assume that using the dispute process means their concerns will necessarily receive the outcome they believe the evidence supports.

Keep detailed photographs, videos, inventories, correspondence and evidence of everything throughout your tenancy. Do not assume that the dispute process will resolve evidential gaps after you have left.

This review reflects my personal experience and the impression I was left with after going through the Reposit process.

Easy and simple and all cristal clear

Reposit made everything easy

Very organised good relationships with their customers.

I like the service

I had a really good experience with Reposit. The process was simple and straightforward, and it made moving into my new home much easier by reducing the amount I needed to pay upfront.

Everything was explained clearly, and I felt supported throughout the process. Moving house can be stressful, but Reposit took away some of that financial pressure for me.

I’m genuinely happy with the service and would recommend Reposit to anyone looking for a more manageable alternative to paying a traditional deposit.

Very simple, quick and easy. Helped massively with lower costs of moving. Thank you!

So easy to use

Very easy to use, very informative and very quick to set up.

I have been working alongside Reposit for 8 years now.
The product is fantastic! It offers more financial support to all our Landlords. It offers a very streamlined process at end of tenancy. The dashboard and interface are very user friendly. All the staff are approachable and always answer questions promptly. Special thanks to Sophie, Jennie, Will and the rest of the team!

Amazing you guys help a lot

Amazing system that helps save Tennanta having to pay out thousands of pounds before renting a new property.

Very straightforward

Quick, easy and affordable.

They saved me having to tie up my savings