Just bought the electric start washer. What an engineering disaster this is. Designed on Friday and built on a saturday. Utter clueless design and more start procedures than launching the space shuttl... Mehr ansehen
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Das sagen Bewerter
Great service. Arrived early. Solid bit of kit with all the accessories I need. And it has a storage bag! Highly recommended for car detailing.
Great car ramps. Labelled as refurbished but looked brand new. Delivered much quicker than expected
Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Metallmaschinenlieferant
- Anbieter von Gartenhäusern
- Heimwerkermarkt
- Rasenmäher-Fachhandel
- Maschinenhalle
- Staubsaugergeschäft
Vom Unternehmen geschrieben
RocwooD is a UK-based online retailer providing reliable garden machinery, power equipment and outdoor products at affordable prices. Selling directly to our customers allows us to offer great value while maintaining high standards of quality and customer service. All orders are dispatched from our UK warehouse based near Wrexham, with fast delivery across the UK. We're passionate about helping customers find the right product for the job, backed by friendly UK-based support before and after your purchase. Whether you're a homeowner, gardener, DIY enthusiast or professional, we're here to make shopping simple, straightforward and dependable. Your feedback helps us improve every day, and we genuinely appreciate every review. Thank you for choosing RocwooD.
Kontaktinformationen
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Vereinigtes Königreich
- sales@rocwood.co.uk
- rocwood.co.uk
3,8
Gut
276 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 78 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Didn’t have too wait too long and looks…
Didn’t have too wait too long and looks good value charger included so good value
2. Juli 2024
Excellent products delivery prompt
1. Juli 2024
Very quick delivery and the part I…
Very quick delivery and the part I ordered was really good.
1. Juli 2024
Ordered a refurbished trolley jack
Ordered a refurbished trolley jack, on delivery found the jack to be damaged and unable to be used. Courier arranged to collect and then didn't hear anything. After 8 days I sent an email requesting an update, update was sorry we don't have anymore in stock we will refund you.
I asked whether a new unit could be supplied (around £40 more expensive) it was but they'd charge me the difference. No offer to try and resolve my disatfication of being without something I needed for over two weeks. Poor.
26. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Hello Paul,
We are very sorry your jack was damaged, all our refurbished items are checked by our technicians before we advertise them for sale. Before we can send out a replacement we need to have the item back and have it checked by our returns team to check what went wrong.
As your item was a refurbished item their stock is not reliable as not all trolley jacks can be fixed/not a lot come back for being broken so we were unable to send you out another one. We used our best judgement and decided to send you a refund rather than hold onto your money as we would be unsure when another refurbished trolley jack would come for sale.
We did try and satify you however we cannot send out a product that we dont have any stock of and we gave you two options.
Kind Regards
RocwooD
DON'T BUY FROM THIS COMPANY WHATEVER…
DON'T BUY FROM THIS COMPANY WHATEVER YOU SAVE ON PRICE YOU WILL SPEND IT CHASSING THEM!
Rubbish customer service! After 3 weeks of emails and stupid questions (like is the battery charged?) ( note my wife send videos showing battery charge , filter fitted etc...) the decide that they want battery back for testing, we decide whuold be quicker and more pratical to send all vacuum to be tested as definitely notting wrong with the battery. They found out that the vacuum was faulty ,they refund the money but not a apology not a choice to send me another one. Missing the basic of costumer service.
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Hi,
Apologies for the delay in response, we do our best to reply within 48 hours.
We suggested sending just the battery back as that is the most common fault for that item, even if the lights turned on the battery could still be faulty. However we accommodated your request and had the full item returned.
Your item was checked over and was found to be faulty. Unfortunately we were out of stock of the item at the time so we issued a full refund.
Kind Regards
RocwooD
Courier Was Awful, Rocwood Rectified
Ordered from them, came in a moderately timely manner. Due to terrible handling by the courier i was missing everything but the machine itself. Contacted them to rectify and they sent out all the missing parts. Due to using a sub par courier service this took 10 days to arrive. Very Happy with the response and rectification by the company, the people they use for deliveries however are useless.
5. Juni 2024
Jetwasher ordered ordered on the 6th…
Jetwasher ordered ordered on the 6th June and was 'despatched' nearly a week ago. The track and trace showed its arrival at my local depot who held it for 4 days. Just checked this morning and it is now telling me it's been returned to a previous depot with a red X and 'collected' by the item. Incredibly poor customer service as my enquiries are not being returned by either Rockwood or the carrier.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Rocwood
Hello Steve,
We are very sorry for not getting back to you however our staff do not work on weekends.
Once the item has been returned to us we can take a look over it to see what damage the courier is referring to. The courier have not informed us of this but from the tracking I can see it is due for delivery today.
It may just be damage to the box and if so we can get this re-boxed and sent back to you.
Sorry for the inconvenience.
Kind Regards
RocwooD
Great wee power washer
Great service from Rockford, I ordered my power washer last Saturday the 1st and it was processed on Monday and had it delivered on Tuesday 4th . Now that is a good service👍🏻 today I filled the engine with the required amount of Oil and filled the tank and pulled the cord and away I went. Brilliant. I have to say I was very happy with the pressure, I have a very large slabbed patio area in my back garden and we live next to a large Forrest so the slabs get very grimy over the winter but the new power washer was a treat. It took me less than half the time to clean it than what it did with my old power washer. Very happy. The only thing I would say is, I feel the lance is a bit short but to be fair I haven’t checked to see if Rocwood do an extended lance for. So far so good👍🏻. Cheers guys
8. Juni 2024
Would definitely recommend
Easy buying experience. Great value. Delivered on time. Great product.
3. Juni 2024
Very efficient
Very efficient, despatched fast and very good price . A good company to buy from
3. Juni 2024
Great product at great price.
Great product at great price.
Delivery was super fast, especially considering it was not a small item.
I do recommend.
3. Juni 2024
Fantastic well packaged here with in 2…
Fantastic well packaged here with in 2 days fantastic service and price
3. Juni 2024
Receive my goods all intact was…
Receive my goods all intact was delivered in good time packaging was sealed correctly and all round happy with the quality of the goods
3. Juni 2024
Antwort von Rocwood
Hello Martin,
We are very sorry your pressure washer got damaged in shipping.
If you would of got in contact with us we would of been able to send you a replacement casing for your pressure washer.
Kind Regards
RocwooD
The trolly was good solid construction…
The trolly was good solid construction fairly easy to fold and unfold, also it arrived well packed on time and in perfect condition, thanks R van-Schepdael.
31. Mai 2024
Antwort von Rocwood
We strive to have the best quality product we can.
The box and packaging were very good
The box and packaging were very good, but I got the feeling that the box had been sealed a second time. The grey enamel showed a little sign of chipping. Just gave me the feeling that it had been returned and re-sold. Perfectly workable.
The second one had solid packaging but also showed some chips on the enamel.
I now notice that the lock on the first one is a bit stiffer than the second.
It is a great product that is very easy to use, is solidly built and looks a good deterrent.
Should be 5 stars but for issues with the enamel.
30. Mai 2024
Antwort von Rocwood
Hello Donald,
We are very sorry for chipping with this product. It must of been damaged is shipping.
Kind Regards
AC
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