Customer service somewhat aggressive
I ordered an pretty expensive item online and it arrived with visible stains and signs of use. I informed them within 5 minutes of receiving my package and sent images. Rolling Rock customer service first didn't want to believe me, even though it was obvious that the stains could not have happened during shipping, nor when I unpacked the item.
Customer service became quite aggressive. I ended up checking other people's reviews on Google and noticed that Rolling Rock reacted to critical reviews with similarly aggressive or condescending responses.
In the end, I would have preferred to just return the item, get a refund and be done with the issue, but they insisted on sending me a replacement and I had to pay for return shipping of the stained item.
Even though the situation was ultimately - sort of - resolved with a clean replacement, I was left with a bitter taste about the whole thing. Won't order from them again.
